Very disappointing experience. We paid $55 for a burger, chicken sandwich, and fish platter, but…read morethe meal and service were not worth the price.
When we first arrived, there were not that many people there, so we did not expect such a long wait. However, we still ended up waiting an entire hour for our food. During that time, people who arrived after us were seated and receiving their food before we did.
After an hour-long wait, our food finally came out, and it was cold. I understand needing to cook a large batch of fries at once and serve them to multiple customers because it is quick and convenient, but serving cold fries after making customers wait an hour is unacceptable. Waiting that long is frustrating enough, but waiting an hour only to be served cold food made it even worse.
My mother specifically asked for her burger to be cooked medium, but it came out well done. This was especially disappointing because, after waiting an hour for our food, it still was not prepared as requested.
The door to the outdoor dining area was also constantly being left open, so we had a cold draft blowing in throughout our meal. There was also live entertainment, which could have been enjoyable, but the speakers were turned up far too loud. It made it difficult to have a normal conversation at the table without practically yelling over the musician.
My stepdad is diabetic and specifically asked for unsweetened iced tea, but the staff repeatedly brought him sweet tea instead. This was especially concerning because he clearly explained that he needed unsweetened tea.
I completely understand that restaurants get busy, especially on a Friday night, but when we first arrived, there were not even that many people there. We still waited an hour for our food while customers who arrived after us were served first. Being busy should not mean customers are forgotten about, served cold food after an hour, given a burger that was not cooked as requested, or repeatedly given the wrong drink.
Between the extremely long wait, cold food and fries, overcooked burger, constant draft, overly loud entertainment, and repeated issues with my stepdad's drink, the entire experience was uncomfortable and disappointing. For the amount of time we waited and the $55 we spent, I expected much better.
I went out of my way to drive here from Espyville to try someplace new, but unfortunately, I will not be back. In the future, I would rather frequent The Welcome Inn or The Crooked Paddle.
