I was told by the dealer that I needed a new rear windshield because the defroster wasn't working…read more As it turns out, Safelite said it was just a tab on the electronics that needed glued down to make the connection. There was nothing actually wrong with the defrosting mechanism itself. I am very grateful I did not have to purchase a new rear windshield, it saved me a considerable amount of money that I didn't have to spend. I did replace the front windshield as it has a crack in it from interstate driving in Ohio. It was very reasonable and does the job. I appreciate the excellent customer service and honesty!

Filed a complaint based on my initial complaint on 6/11/2026. I was told it had to be reviewed and…read moreI would not hear back until 2-3 days later and that the local shop who I filed a complaint about would be the one calling me with a decision. This seems absurd since the complaint was about their location and the fact that they told me it was warranty, then lied and said they would not stand by their word, and then wanted to put it against my insurance again. Safelite used to be a great company. I assume margins and greed have taken over your ethics. Now my car sits going on three weeks with busted windshield.

Had to have some residential windows repaired as part of a project I was working on. Red's was…read moreoutstanding, providing fast service cheaper than their competitors. I wouldn't consider using someone else in the area if I needed similar services going forward.

Frank and his crew were great. They were honest about the windshield patch and helped is get on…read moreout way (driving across country). Even gave is rode to local hot dog joint!

Stay far away. My insurance paid this company in 2023. They…read morestalled for over a year, then claimed they were never paid--despite me having proof. Meanwhile, my car has suffered worsening damage and active leaks. Their dishonesty has caused serious financial and emotional stress. I'm involving legal counsel. This is not a business you can trust.

I chose Gerber based on a recommendation after a tree limb fell on my car during a storm. I took my…read morecar on a Monday morning and within 24 hours had verification that my car was a total loss. Two days later I called my insurance company to see how long it take to finalize my claim. They were missing a form from Gerber and called to request the information. Representative was told it would be sent soon. On the following Monday my insurance company called again and one more time on Tuesday before the information was finally sent to my insurance provider. I can't possibly recommend this business. My car was totaled and it took a week to forward information to my insurance company.

Carol Stickel at Yalcars is AMAZING! I just bought a beautiful silver 2019 Nissan Versa from her,…read moreand I couldn't be happier. In fact, Carol made this purchase the best car buying experience of my life! (And I'm 56 years old - I've done my fair share of car buys.) From the first contact where she promptly responded to my message asking if the car was still available until she handed me the key, Carol was respectful, helpful, and knowledgeable. She was also compassionate about my situation, and I was in a bad situation. On Saturday, July 13th at 5:30 in the morning, a deer leaped from the far side embankment into the driver's side hood of my 2017 Nissan Versa. It was devastating, and since it was painfully obvious my car might be totaled, I began to look for a replacement right away. There was time pressure, because as soon as the car was declared a total loss, the insurance company would give me only five days to find a replacement before they stopped paying for the rental car. I didn't think that would be enough time. However, thanks to Carol, and her amazing efficiency, I was able to get into my new car in record time. I returned the rental car TWO DAYS EARLY, and I didn't have to pay for a single day of the rental out of my own pocket. (side note: Carol also gave me excellent advice about rental car return policies!) I live over a hundred miles from Youngstown, so Carol arranged a video call for me to see the car. I was able to get a really good idea of the car's condition. Additionally, Carol even pointed out to me a crack in the windshield which I hadn't noticed in the photos online (this was my error - it had been well-documented). She offered to roll the repair into the cost of the car, and she got an excellent dealer price for the new windshield and installation as well as getting it done the next day so it wouldn't push back pick-up time. Of course, I was also shopping at other places at the same time, including Carvana, and Carol got me a much better deal on the car I wanted than any other place offered me. She also found me financing with a lower interest rate than Carvana offered! In fact, if I hadn't been able to drive out to pick it up, Carol could have shipped the car to me just like Carvana would have. End of the story: on Saturday the 20th of July, just one week after my previous car was totaled, I arrived at Yalcars to pick up my new car, it was in exactly the condition that Carol had presented it to be. I could not be happier with Carol, and I love the car she sold me!

They sold me a piece of shit I can't even register the…read morevehicle because it won't pass inspection. They were nice when we spoke and handled business but I have a $12000 paper weight. I was told by Mark that it would be 1000% when it arrives

Very nice staff, however I was charged $227.00 that did include wiper blades. Very expensive. My…read moretire that needed air was never done or done wrong. I had to stop on the way home for air. Now I seem to have a noise when I put the AC on. So no I will never go back.

My tire has been losing pressure a lot. I have been taking my car to this Take 5 location to get…read moreair. The manager of this location as well as his staff are very helpful and provided great service every time I visited them. Thank you so much!!! I strongly recommend this location for your car service needs.