I like this particular new balance store, very good customer service and a very clean store as…read morewell. I was there a couple of weeks ago riding my bike to this particular store to return my 4yr old son sneakers. The sneakers were to small for him, we ordered them on line.They didn't have a bigger size so I got a refund. While I was in the store looking around I came across some new balance 1080 v14 .I tried on a pair 13 wide width . They felt really great, you feel the cushion right away front and back of the shoes. I said these would be good for work, but the the only problem was they didn't have them in black on black .I need that color for work, so I asked the nice young lady who was helping out with the sneakers, could I get the black on black on line she said sure. I bought a pair online black on Black for work , they are very comfortable for my job.

Helpful, the store isn't too crowded. Plenty of space to look around. Why isn't5 stars? They…read moredon't have that many items in store. Went in for shoes and while they have a large selection of colors, most of mine would need to be ordered. If I wanted to do that, I would've just stayed home. They are helpful and will measure your foot.

I am writing from outside the USA. Was looking for special adidas shoe with a good price. While…read moresearching found this store website that I had never heard of. Did some research and found reviews here that weren't that good. I called the store and spoke to them and they told me that if I ordered it would probably ship on monday because it was black friday. Well.......don't read all the bad reviews....they shipped out the next day got exactly what I ordered. Perfect condition, brand new, excellent service. Would recommend and buy again for sure thanks

OK, so I ordered a New York Met hat, a black and white one I received a Mets I believe it's called…read morethe 47 hat, blue and orange with a bent rim that looks like you've been sitting in someone's closet for the last 30 years. I reached out and contacted the company and told them they sent me the wrong hat. I was told no returns because it was on sale whether something is on sale or not you have to send the right product if you don't that's on you. do I highly recommend you do not deal with this company. They will make a mistake and make you pay for it. I highly recommend shopping elsewhere.

I just got back from another sneaker hunt at Eneslow Shoes on the Upper East Side. It is a "hunt"…read moresince I have very flat feet, overpronation, and my needs usually change every few years. This is the second time in a few years that Patricia Jimenez helped me get a perfect shoe with the perfect fit. Patricia is very attentive, communicative, and caring, all wrapped up with extensive experience. Patricia spent over a half hour carefully selecting several shoe options for me, which resulted in another great find and perfect fit! The store itself has great staff, the same prices you would get elsewhere in other physical or online stores, and, at times, a limited selection( which is why I could only rate it a 4 star). My wife shops here as well for her nurses shoes for wearing at work in the Operating Room. The service from staff like Patricia is the reason I shop here!! Keep up the great work!!

I had a very negative experience in this store. Came to have my orthotics refurbished. I wasn't…read moresure at first if I needed simply that or a whole new pair, but I left a 100$ deposit on them anyway. First mistake. Subsequently I sat down and thought about it for a few minutes. Finally, feeling much more positive, I got up, went back to the counter/register, told a man--someone other than who I'd paid the first hundred to, "Why don't I just pay nearly balance, " or something to that effect, and handed over another hundred dollar bill. Second, big mistake. My last mistake was not checking my receipt after they handed it to me. I only looked at it the night before picking up the orthotics and was very unsettled and hardy slept that night. Because it said my balance was 125$, not having credited me with the second hundred but only the initial 100$. Instead of 225$, 325$ was the amount I ended up having to pay. But, hey, I assumed I was dealing with (mostly) honest people. Stay away from this store. Instead, find a good honest podiatrist, and if you need your orthotics refurbished, the HANGER CLINIC at 210 e 86th does that service and does a superior job. (Except you need a prescription, which is why I went to Eneslow.)

Really great customer service here. I went to Fleet Feet and Super Racers (also in UWS) to look for…read morenew running shoes, and I found Fleet Feet to be so much more helpful. Charlie was the one helping me, but everyone else seemed just as knowledgeable and understanding of specific needs/preferences. They really did seem to focus on helping me find the right shoes for me rather than selling me shoes and insoles. They helped me as I tried on different shoe sizes and different insoles, and I got the impression that it was fine if I didn't find a pair that I liked. Their foot scans were done more thoroughly too. I didn't actually end up buying anything from the store because they didn't have the model or color I liked, but I definitely will be returning and recommending this place to others.

I get all my running gear from JackRabbit…read more Terrific knowledgeable staff who are mostly runners and outdoors sports enthusiasts. Diverse selection of running shoes and accessories. Nutritional products. Men's and women's clothing. Running seminars and events. These stores are a runner's candy store! Oddly, this was my first time at this location. Picked up some gear and supplies I needed. I'll be back for sure.

I was supposed to be telephone prior to Thanksgiving about arrival of an out of stock item. It is…read morenow 1/14/25 and I am still waiting for the phone call.

Great shoes. I'm so glad I found this store after buying the first pair of Mephisto shoes 8 years…read moreago in a Macy's which are now my favorite shoes ever. Best part is the company will re-sole older shoes with the most recent foam so you can keep enjoying them for many years. Regarding the store - its a mixed experience. Good stock range, inventory seemed a little light but I may have been unlucky. There's a wonderful sales person Paola. Knowledgable, honest, gets to know her customers tastes very quickly and makes great recommendations including letting you know when something doesn't work. AKA no hard sell. However the store is let down by another sales person - possible manager who seemed insistent on interrupting Paola's conversations and hovering (read: odd loitering) to give lectures on shoe size fits for idiots. Weird dude. Tip for management: Fire the weird guy. Make Paola the manager, as she is what efficient shoppers who don't have time for shoe fit lectures want from a sales person. 5 stars -minus 1 for weird dude.

I'm old-fashioned... when I went to buy a new pair of sneakers I'd try them on, walk a few steps to…read moregauge how they felt, and - of course - look at one of those ground-level mirrors to see how they looked. When you come to a place that's all about running/racing? Customers are literally running short sprints down the lanes and even my own kid started to do some pretty serious warm-up exercises - high kicks, jumping, quick bursts to the walls. It was very weird to me but no one else seemed to give a hoot. Anyway... Parking wasn't an issue (always a plus for a Jersey guy driving in NYC). The staff were welcoming and helpful. (Especially the lady that had to endure my endless questions and concerns.) Everything's entirely too expensive but I blame that on the sport and not the store (so much). I fear I'll be here sooner than later since sneakers only last a few months when your kids are running (at least) ten miles a day...

Super nice staff at the store, relaxed and good vibes. Everyone was helpful and knowledgeable and…read moregreat to talk to. Will be back!

I Love this shoe store, I Love Mephisto Shoes! Great Style in a comfort shoe! They are made very…read morewell and durable! The sales people are always very helpful. I never thought I'd find such great shoes again after 'Turnpike Comfort Shoes' in Queens closed! I have been more than pleasantly surprised! If anyone would tell me I could wear 'sneakers' for special occasions, I would not had believed it. They wear so well, I am so happy with all the pairs I purchased!

I was shopping for a suit...I was window shopping in a store next door and stumbled across…read moreMephisto...I decided to walk in...I am so glad I did. Ahmed was so helpful...courteous..knowledgeable....I told him what I was looking for...dress shoes...I have wide feet which makes shoe shopping difficult. Ahmed guided me through what they had in stock and found me the the PERFECT shoe. I will definitely be back!!!!

This is a great place for runners to get detailed statistics about their feet width, length, and…read morearch in order to get their own fitted running shoe. You can request to scan your feet using their 3D foot scanner + their rubber pad walkway that analyzes the pressures of your feet when walking. I have been here numerous times to check out running shoes, gear, etc. Out of everyone I worked with, Catherine and Ray were the sweetest and the most helpful staff members! They were easy to talk to, knowledgeable in every running aspect, and very reliable.

The big issue here is the salesperson I keep seeming to get...didn't get his name and probably…read morewouldn't write it here, anyway, but mustache and running hat each time I've seen him... He might be knowledgeable but he's been repeatedly rude and...I guess "ungracious" is the best word for it. He has a problem checking his inventory and has now more than once told me something isn't in stock until he goes back and checks and lo and behold, it is. I made an online order too and came by to pick it up and he told me I'd have to wait 3 hours(!) for the order to process and that they didn't have the item anyway. Except then they did after I had him go back and actually look. All of this was done with zero apology and a patronizing attitude. Management should be working with employees on their bedside manner here, especially given that prices are at a higher premium than other places where a dude doesn't dismiss you at every question. Just go to the UWS location on 72nd where you'll get a much more friendly and competent staff to help you find what you're looking for.