Every time I've been here it has been a treat but today I write because Cheer (sorry if I misspelled your name) was a delight, he really took the time to listen to a customers silly request and made sure we were happy. Man deserves all the raises. read more

I think their cakes are really good. They have that PUNCH. It's a party in your mouth. I ordered for the First time, quilted coffee Carmel cake. This was by far the best. What a delicious flavor! read more

My daughter and I were looking forward to an ice cream treat. The ice cream was completely melted, almost pure liquid, a shake would have been thicker. We both requested Oreos, but they weren't even chopped up. They were practically whole. The ice cream didn't taste "right" but I thought it was just me as my daughter said hers tasted fine. Within 30 minutes of eating the "ice cream" we were both sick as dogs..... read more

The worst customer service. I placed a order on June 18 for pick up on the 25. Had to cancel the order because the person the cake was for got fired. I go in to cancel the order on 22. Layla processed to yell at me because she already made the cake. I apologized for not knowing the employee was going to get fired. Asked for a refund. She said it would be 30 days. She then called the owner and it changed to 4-5 days. Well that was a lie,because it's the July 3 and still no refund. Lots of excuses. I even was accused of trying to get free ice cream. Now the owner says he can't refund me for another 7 days because he has a new system and they are having problems. That sounds like a you problem that your making a my problem. BAD CUSTOMER SERVICE BAD MANAGEMENT!!!!! read more

Have recently bought several cakes from coldstone for my cousins birthday and Mother's Day! They were amazing a very delicious. The staff are very friendly and they always have a wide selection of ice cream flavors available!! read more

Cold Stone Creamery - Custom cake - Ice Cream & Frozen Yogurt Near Me - Salisbury, Maryland

This place is a disaster and I am surprised they are still open I was there for mothers day and they actually did not have chocolate ice cream so I walked out empty handed. I guess no one bothered to notice they were out days ago, and were just getting around to making some. I was also there on 6/29 eating disgusting melted ice cream. We surmised the freezer was broken, but they didn't care and never mentioned it. The establishment is dirty. The staff are rude and act like you are imposing by being there. We used to go often but have decided after this last visit we will never be back. Their closing will come as no surprise to us. read more

This place is awesome! Brought some friends who had never experience this great place! The staff in April 28th were super friendly! They explained the way it works and offered samples for the newbies! Everyone was shocked with the price...but since I was paying they didn't mind. We ate inside and had a great experience. This place never disappoints! read more

None of the employees had any gloves as they were touching the ice cream with their hands. Turned lights out on my friends and I while we were sitting there eating. Didn't inform us there wasn't a trash bag in the bin, so once we threw our left overs away, they huffed and puffed, and caught an attitude because there was now a mess to clean up. Employees were rude, definitely learned a lesson coming to this place. read more

Great customizable ice cream and good friendly service from the guy at the counter. The dining room is a little bland but it's ok

Went there tonight, ice cream was like soup. Server admitted a problem with the freezer but said it didn't affect the taste so no refund or exchange. It wasn't ice cream, it was"cool cream". I'll never be back. read more

wonderful, wonderful place to get ice cream! wonderful workers who always have a smile on their face. they always try their best to work at a fast speed. however was not pleased with the supervisor, as she did nothing to help the young man that was working by himself. He did an amazing job. really impressed with him however disgusted by the supervisor. read more