My wife visited this bakery today around 2:00 PM to buy our favorite bread. What should have been a pleasant visit turned into a deeply humiliating and discriminatory experience due to the unacceptable conduct of a specific employee.
My wife was waiting patiently in line at the bakery register. The female cashier handled the customers ahead of her, but the moment it was my wife's turn, she abruptly walked away from the register without a single word of notice or apology. She then stood nearby, casually chatting with a coworker while completely ignoring my wife, who was left standing there waiting.
When my wife politely asked why she wasn't taking her order, the employee snapped back with a rude, dismissive tone, telling her to just go pay at the other counter. For context, this employee was a Caucasian woman with short black hair and horn-rimmed glasses.
My wife felt profound humiliation and blatant bias, yet restrained herself and moved over to the cake counter. Thankfully, the male employee there handled the transaction professionally.
Deliberately abandoning a paying customer at the front of the line to chat, accompanied by complete dismissiveness, is not just poor customer service--it feels discriminatory and severely damages this business's reputation in the local community.
To the owner/management: Please check your security footage from today at around 2:00 PM. If you care about your business and your community, immediate and decisive disciplinary action must be taken regarding this employee. We will not be returning, nor can we recommend a bakery where staff treats neighborhood customers with such blatant disrespect. read more