Went to Cold Stone for the first time recently. The ice cream itself was decent, but the service didn't really match the atmosphere I expected from an ice cream shop. The employee with red locs seemed disengaged and like she didn't like her job. After adding one singular oreo for my mix-in, I politely asked for another and she just looked at me as if I offended her or something...it was weird. Overall, the ice cream was average. The customer service was off-putting. I just expected a more friendly approach from that ice cream shop. A bit more care in hiring and training for customer interaction would go a long way here. read more

I'm not big ice cream eater, so knowing their menu or how to order quickly was not my forte. Lucky for me at 4pm on a Saturday Winter night there was no line. The only co worker was very nice and helpful, made me a delicious strawberry cookie brookie contraption. She also was quick to make sure the bathroom was refilled after a customer mentioned it needing attending. Customer service was very patient with me and made me a good treat. The inside wasn't really a place I'd want to hang out and the cooler with cakes in it makes a really sudden loud noise. I had to find parking i an additional space behind the building. read more

Cake Batter! I always come back for that cake batter! It's sweet, thick and creamy. Nobody else has captured the true taste of cake batter. This is a great location for Coldstone. A major intersection capturing lots of passers byes plus there are otehr store snad restaurants in the palza to pull in customers. The location is like a row house, you can park on either side and still enter the facility. We parked in the rear and the rear is a dump! Flipped over table, open electrical panels. Doesn't really make you feel great about the place. Luckily in the front where the ice cream is, it looks clean. But I can share this place needs a little refresh interior wise. read more

Cold Stone Creamery - Shabby hallway - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

I've never been a huge Cold Stone fan because I'd rather go with a local spot, but having tried it again after a long time, I was fairly impressed. I love the concept of being able to add toppings to your ice cream - it really evelates the flavor! The service and vibes were pretty typical for a chain ice cream place. Even though I was happy with my experience, I'd go with a mom and pop next time. read more

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This place sucks. It was dark and dirty, and they only had about 14 flavors and a very limited selection of toppings. Staff was lukewarm. Saturday 1/10/26 8:00pm read more

It was exactly what you expect. Fast food ice cream, good tater, service was efficient, the place was clean. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

love it here. amazing ice cream, chocolate devotion is my favorite. the strawberry shortcake is also amazing

Been to Coldstone many times. Always love it. But the service this time was horrible. It was later at night about an hour before close and upon coming in we saw 3 workers all eating and sitting on the counter they serve on. They didn't acknowledge us except for offering to give us free ice cream if we gave them one of our crumbl cookies we got earlier. After which they continued to gossip and eat on the counter while we were trying to get their attention so we could actually order. After almost 10 minutes of waiting for them to come over one of them got off the counter and asked what we would like. We asked for the silk one since we had a dairy allergy which the worker responded in a very crude and annoyed manner that she will have to go wash her hands (which she didn't even after saying) and that she would need to make sure it doesn't have any dairy in her book. She grabbed the book, went BACK to sitting on the counter with her legs crossed and starts to talk to her coworkers about all the ice cream she didn't know they actually had. After about 5 minutes of her just talking to her coworkers about the book. We told her never mind and we were going to just leave. To which she responded in a very rude manner "I'll make sure it doesn't have dairy for next time." So we wasted about 30 minutes trying to order for them just to waste our time. We would have preferred them to say they weren't going to serve us. read more

This dimly lit, smelly location needs a revamp. The line was long, the workers were slow moving, the air smelled like spoiled milk and they were out of nearly every ice cream flavor. It was a very depressing scene. We walked out after 5 minutes of no movement in line. read more

Haven't been to a Cold Stone in years! It's just as great as it used to be. I just can't justify the calories now but if you want a great custom ice cream, this place has nice treats! I go for one of their large to-go container so I can enjoy at home for at least a few enjoyments. read more

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Echoing what others have said about the smell - it smells SO bad in there! However, the service has always been great when I've been. And the ice cream is 10/10 read more

Disgusting ice cream very Lilly do not recomend smells bad slipery floor and chunk d in ice cream

I've never been a huge Cold Stone fan because I'd rather go with a local spot, but having tried it again after a long time, I was fairly impressed. I love the concept of being able to add toppings to your ice cream - it really evelates the flavor! read more

The ice cream was eh..... it was really sweet in my opinion, and I got the smallest ice cream which I thought $5.87 was expensive and not really worth it. I sampled a few flavors and they were all pretty sweet - I was doing a corporate sports event that day and just had an intense ice cream craving so this was my first time trying ColdStone in the US. The worst part of my experience were the staff. They were unwelcoming and unfriendly, which in my opinion is not the type of experience you want to have when working in an ice cream store - a lot of the customers were kids/families too, and having a negative attitude at work in a place which is meant to make people happy ( I mean, it is ice cream) is kind of disappointing to say the least. If I get a serious ice cream/sweet craving, I may come back out of desperation, but I think there are much better ice cream places in Boston and/or you can get more ice cream for better quality and cheaper prices from the grocery store. read more

Cold Stone Creamery - Cake batter with chocolate cake - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

Brought my kids to Coldstone because I used to come here a lot when I was single and loved the ice cream. It was as good as I remembered it and I really missed my "cake and ice cream" mixtures and looking at the ice cream cupcakes and cakes in the refrigerator. My kids enjoyed their first experience! We were the first ones in the store and the employee was very pleasant and accommodating to my son's allergies. This was very important to me. read more

I visited Cold Stone for the very first time a few days ago and I got the most disappointing, over-priced ice cream I've ever seen. I ordered a Strawberry Blonde. The worked mixed the ice cream on the COLD stone that is supposedly to help freeze the ice cream. What the worker gave me was the saddest, melted mess I've ever seen. Just look at my picture for reference. I paid over $7 for strawberry soup. I don't understand how the worker scooped this mess into a cup, looked at it, and deemed it acceptable to give to a customer. I definitely do NOT recommend coming here, no matter how bad your ice cream craving is. You're better off going into Walgreens next door and buying a pint of Ben & Jerrys read more

Cold Stone Creamery - This is supposed to be the "Strawberry Blonde" creation.....wtf is this sad mess??? - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

First time having cold stone creamery. Cool idea of having mixed in and I loved my choice of almond, but icecream super meh. Portions are great for its price ( the large was very large and two people couldn't finish it). However the icecream is just SO AVERAGE. I got a large strawberry on a cup and it tasted very sugary and cereal milky, worse than a lot of store bought ice creams. I imagine you'd get the taste if you froze strawberry milk. Service was fast and even though there was a long line it went by pretty fast and they allowed us to try flavors. read more

Cold Stone Creamery - Strawberry icecream with almond mixed in - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

Ordered delivery. Watch online as driver went past my street to go to the other end of Somerville drove back with a melted cup of ice cream with 1 Oreo in it. No spoon in the bag which made my husband suspicious and threw it out Never again read more

Decided that I would go to Cold Stone for the first time in forever since they had a buy one get one free deal. I wanted to save some time by ordering through their website and essentially skip the line. However, the employees were so busy helping other customers when I got there that I had to wait a good 5-10 minutes for them to ask me if I was there to pick up an order. I honestly felt like I would've gotten my ice cream faster if I had waited in line--so what's the point of having an online option? When they finally handed me my ice cream, I decided to check my order. There were no spoons in the bag and my order didn't even look right. I ordered chocolate chip cookie dough ice cream with cookie dough mix-in and got a cup of ice cream that was this plain white color. The employees said nothing to me when they handed me my order (like they ran out of the ingredients or whatnot) and basically just made a random ice cream and expected me to walk away with it. The employees at this Cold Stone had a very "not our problem, figure it out" kind of vibe that just wasn't very great customer service on their part. Although the ice cream did not taste awful, it just wasn't what I ordered and I felt like I wasted my money. Also, there was this one employee who kept touching the outside of her mask with her gloved hands and then reaching down to make the ice cream. Another employee had a mask that wasn't covering her nose. Their COVID-19 precautions seem to be just for show and I did not feel comfortable at all. read more

My favorite ice cream place ever. I don't care about the service because I love the ice cream so much. There's a unique texture with cold stone and the mix in options Are great. I've never been disappointed. *BUT* don't order on door dash or grubhub. Literally every time I've ordered cold stone it has been messed up one way or another. Idk who's fault it is but I've made the mistake one too many times lol read more

Rude employees and I ordered a large and I ended up with a small in a large cup. Very bad service

Stone Cold Review. I was running along the mystic river and stopped by on national ice cream day. The service was horrifically slow with only one person scooping, chopping and running the register. She never wore gloves and on multiple occasions rubbed her face. Briefly, another person was present but there was no increase in efficiency. I waiting in line for about 30mins before deciding that I no longer wanted any ice cream due to service and cleanliness. Also, the employees did not seem to enjoy their job and were very sloppy. I do not even think they eat ice cream. Overall, 1 star because I can't give zero. read more

Cold Stone Creamery - Only one person working - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

It's okay. I'm in line right now and it takes A while just don't come around 8-11 because it's the longest line ever I see that they are trying to be fast and I don't see any drama happening right now but I believe that it probably already happened you should definitely go to the one in Burlington they have the nicest people and are very niceee but these people look very hard working and I recommend you to be kind to them . read more

Regret going to this Cold Stone to try their chocolate waffle taco. We ended up waiting for over an hour for this. (Arrived at 8:15 and didn't leave until 9:22.) There was a long line when we arrived and it moved slowly but we waited patiently. When it was finally our turn, they told us it would take a few minutes to make this for us so we moved aside and paid and continued to wait. The guy who checked us out said it'll be 6 mins. Meanwhile no one started making our order but they continued to take orders from the customers in line behind us. There were two customers behind us who ordered waffle bowls but they got theirs made right away while we kept standing there. They didn't give us our order until the last customer was almost done too. I didn't look at the tacos until I got home and was so disappointed to see that they looked awful and not all like it was advertised. The taco shell had been dipped partially in chocolate but they didn't coat the top with chocolate and nuts after the ice cream was scooped into it. Then they just got saran-wrapped and thrown into a bag. Definitely was not worth the long wait and do not recommend this nor this location. read more

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This place genuinely sucks, the service is very slow regardless of full staffing. Its kind of obvious they like to chit·chat and not pay attention to you or your order. It'll either be 1 wrong or 2 you just have to repeat yourself. read more

I would not go here again this place will be closed in a few months if they don't do a overhaul everyone is dirty and don't care about anything going on all in there own worlds floors are wet and sticky glass is disgusting no gloves meal prep areas haven't been wiped in weeks rolling ice cream into other trays very sad no one cares about working anymore read more

This location was filthy, and the air smelled like spoiled milk. They were out of half of the ingredients of the ice cream I asked for. I got the ice cream and ended up throwing it in the garbage. Not trying to get food poisoning! read more

We arrived at 9:36 on a Saturday. Hours online AND the door said they close at 10:30. We put the puppy down for a nap and made the drive to Medford. Upon entering, the employee rudely told us they were closed. We asked that we thought their hours state closing as 10:30 based on the door, and he coldly said "Nope. 9:30". We asked if they could please just serve one more customer since we drove all the way here just for ice cream (it's not like we were already out running errands, we planned around our puppy's nap time & made a special trip) but they refused so we left. It honestly wouldn't have been a big deal if they told us they were out of ice cream, their freezers were broken, or whatever was going on... but they had no reason why they were "closed". Based on the other reviews it looks like they do this often. Not to mention, I could never imagine myself treating a customer like that when I worked in the service industry. If there was an actual reason for closing, it should have been posted or they could have been nicer about it. Corporate seriously needs to evaluate this store. read more

Cold Stone Creamery - hours posted on the door - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

Cold Stone is never my go to for ice cream, but it was close to our hotel and I was out numbered. Usually when you go into a CS, you are bombarded with "Welcome In" or "hello". There was neither. They weren't even helping anybody else. The guy made guy made my ice cream and set it in the counter. He asked if there was anything else I wanted. Sir, had you been paying attention, there were 3 others with me in line, but ok. I asked for a lid, as even though I ordered the smallest, I wouldn't finish it all. He handed me another cup and muttered something under his breath. I said thanks for the cup, but I asked for a lid. He took my cup, poured it into another cup, out a lid on it and handed it back. Yes, I said poured. It was all of about 2 min and it was a mess. It was runny etc. when he handed it back to me, there was a mess all over the cup. I wasn't gunna touch that. WTF? The rest of my party was taken care of and we sat down. Keep in mind we just paid almost $33 for 4 ice cream. How about a thank you after we paid or something. There was NOTHING. We sat there finishing our ice cream, listening to these guys say thank you and have a nice day to everybody else. I thought, maybe they will say something when we left. NOPE. Not a word. Horrible product and horrible customer service. If the owners or manager is reading this, we were at your place Friday, November 18, 2022 in the 6pm hour. read more

This was my first time having Cold Stone since it's hard to find another ice cream shop open around this time and I ended up really liking it! There was a pretty long wait but the worker was really nice and I thought the texture of the ice cream was perfect with the cake and strawberries mixed in. It's a chain so the prices are to be expected and I probably wouldn't go back even though I liked it unless I'm really craving in the off season since there are so many other great local ice cream places in the area that have lower prices. read more

Cold Stone Creamery - Surrender to Strawberry - Ice Cream & Frozen Yogurt Near Me - Medford, Massachusetts

Here is a quick summary of the last 4 trips to the store: - card reader broken, only cash. Wouldn't accept the $100 bill I had on me. - out of a ton of flavors, including vanilla. Left without purchasing. - store closed early with no notice posted. - out of vanilla ice cream, and couldn't complete order. This place is a complete joke. Even when operating "normally," the service is mediocre at best. The corporate office should force this franchise to sell off, because its obviously being mismanaged. read more

I have never written a yelp review but need to write for this experience- location was incredibly dirty -the floors, the tables, the counters. Will never return. read more

Person making my ice cream didn't wear gloves. She touched her face and then used the scooper to dig out my ice cream - her hands getting wrist deep into the stuff. She then cut some fruit and placed it on my ice cream with her bare hands. I didn't really want to eat it but I paid for it sooo. read more

I used to go here quite frequently. It's the first time I came in over a year. It was a mistake. There is a "manager" who is so rude. Yelling at her crew. Than her friend or something walks in. Gives them free ice cream. This other kid didn't cash out another party and the manager laid into him. Infront of customers. Really. I think its really unprofessional on how this place us run read more

Oh my gosh what a mess. I believe it was just the people I dealt with here but they were miserable. They didn't care about the quality of why they were doing. The girl was nice enough but sloppy. The guy looked like he was going to walk out any minute. They messed up my online order big time. These are franchises I believe. This one needs some work. read more

Ubered an order that was custom and paid for extra cake. Minimal toppings included and the size was tiny for what was expected and compared to when I come in store. Very disappointing. read more

Ice cream was half melted, no receipt available, over priced for quality. I would not revisit this store. Very disappointing.

Place was smelly and dirty. Employees were very rude, couldn't even get a smile when I tipped them. One girl there kept rubbing her face with her gloves on. I definitely wouldn't choose this location if you want Coldstone or other icecream. There absolutely miserable read more

There was a long line on a Sunday night at 9pm. The wait was about 20 minutes. The servers were working really hard and they were all really nice. Try one of their signatures! read more

This place smells rank. The employees are young kids with no clue. I waited in line for 10 minutes and they waited on someone who just came in instead of me, annoying yes but then I ordered a shake,' guess nobody says frappe anymore " only to be told the shake machine was" down " just something really nasty about that place. read more