They made it right it took a few weeks but overall my daughter went for ice cream we are hoping to do a cake at a later date. Maybe for graduation read more

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Yum! The truffles and jelly sticks are amazing! And the service from Jay, Emmalee, and River was excellent. Great products, great staff. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Logan, Utah

I went to Coldstone today to pick up my own birthday cake my wife ordered 2 days ago. When I arrived, the workers proceeded to tell me that there was no cake and they had no record of my order. Even though I had a receipt and confirmation email that I showed them. The workers didn't really say much and were not very helpful, so I had to come up with the solution of just taking a premade cake from the freezer. I'm not really sure why my custom cake didn't get made but I was sad. I was very excited with the custom options I had chosen, so I was still a bit disappointed. I would have appreciated a heads up. read more

The service here was terrible. This is the first and last time that I am ever coming here took them about 10 minutes to notice that I was right behind them waiting to order and they just kept talking to each other and then they turned around once and then turned around again and kept talking like if nobody was there. but as soon customers were showing up after they got done helping me out they were right to the service and then when they were getting ready to give me my ice cream, they left all the cups a mess I had to wipe them off I mean, I'm no expert, but I can serve a pretty clean cup of ice cream if you ask me. read more

6 " strawberry passion cake. I guess prices have gone up! But cold stone workers should have suggested maybe paying little more for 8" and also I had added 27% tip, thank you for your reply....JH read more

Just a sad excuse for icecream. We wanted hard icecream and we got soft melted icecream that was not enjoyable. Freezer problems??? Oh well it was very expensive and I doubt we will return. Good ole Baskin Robbins here we come. read more

Super yummy!! I love their ice cream and homemade shakes! Their ice cream cakes are pretty yummy too! My friends and I always hang out here during the summer time for a sweet cold treat and it's such a cute place! The staff is always super nice! I highly recommend! read more

Placed an online order more than 24 hours in advance for a cake and an ice cream kit. Went with my daughter to pick it up. Went to the area where the signs showed to go for the online pickup. Employee Maddie looked up at us but didn't speak to us. She was busy making an order so we waited. Another employee was also making orders. It seemed busy but we waited for our turn. Another customer came in for the online pick up and stood to the right of me. He was acknowledged by Maddie and helped. However we still were not. After many customers were helped my daughter went to the end of the line to ask if we could get our order. The employee told her to wait because they were busy helping other customers. He came over after some time and gave us the cake. I then asked about the ice cream kit and was told that he would make the kit. Maybe I misunderstood but I assume everything would be ready at 4:00pm. We waited while he made the kit with ice cream and toppings. We were there probably a half hour waiting. I would have left at that point but we'd already paid. The employee Maddie finally asked if we needed something else. I told her we were waiting on the other half of our online order. This was the only time she acknowledged us. I have ordered online in the past and never had any issues. Unfortunately I don't think I will come back after this experience. If there is an issue with customers going to the sign that says online order pick up, perhaps the employees could let the customer know they need to wait in the line. read more

My experience at the Logan, UT Cold Stone was completely horrible. No acknowledgment. No Smiles. The ice cream was done horribly. Not enough brownie. Not enough Carmel. They were out of butterfingers. There needs to be better training. Better management. Better customer service. Would never recommend this location. read more

It is the day after Christmas and our family (6 people) is out for Ice cream. We walk in and there are three employees running around super busy like. There were 4 people ahead of us and 3 door dashers waiting for orders. While waiting I saw 3 more DoorDash orders pop up and more people squeeze in the store behind us. I'll be honest... we did wait about 30 minutes to order. By the time we left it was a 45 minute by the time we walked out the door with our ice cream. That is a long time to wait for ice cream. We were totally fine with the wait because Elizabeth & Kylie were amazing! Both working super hard and focused on getting orders out as fast as they could. They were doing the best they could and that was enough for us. We were greeted with a smile by Elizabeth, despite the stressful situation and 10 plus customers watching them work. Certainly, they needed more help in the store, but they handled it like pros! As a business owner myself of a QSR franchise I understand how challenging it can be to find good people that are willing to work in stressful environments while providing good customer service! I also know how important it is to recognize the efforts of these great people! Elizabeth and Kylie were the only two working on the ice cream and they did a fantastic job read more

i came in at 9:15 too a long line and it being severely understaffed and the wait took super long just for some ice cream 0/10 wouldnt recommend just go to the lees next door it would be faster read more

Excellent service! Was impressed that while one girl got my ice cream ready the other asked if I needed anything and was able to grab me my Rocky Mountain chocolate factory products. read more

It was our first time there and we got in the line of 7 cars in front of us. I was impressed by the staff moving through each person as she walked and took everyone's order before they even got to the window. The sun was blazing hot but the waiter had a genuine smile and positive additive eager to take each person's order. My husband which never has much enthusiasm over anything took his first swig of the coconut mocha and actually said it was amazing! That in itself is pretty great! I received the iced no other creamer or extras. The flavor was perfect! Th k you excellent staff! read more

Cold Stone Creamery - Iced Americano - Ice Cream & Frozen Yogurt Near Me - Logan, Utah

best service of my entire life. they gave me the appropriate amount of sprinkles. you ask for a shit ton of sprinkles they give you a shit ton of sprinkles. read more

I was going to the store. I ordered some ice cream they got the wrong flavor and then they got the topping Wrong and they did a sloppy job. The ice cream was melted when I got it read more

I love how sometimes you can customize your favorite ice cream and there amazing caramel apples are a must have when drop by.

High quality ice cream, awesome variety of flavors, usually quick service but the wait is always with it

Everyone was nice except for the brunette bit that works here, kinda ruined the experience for me. There's far too many places my friend and I can go to get ice cream. I won't be back. read more

I'm just not into the overly sweet, synthetic taste and gooey texture of the ice cream here. It's not one bit creamy and flavorwise it's hard to find mix-ins that work. And the seating inside is uncomfortable, crowded into the people in line. BUT, how do I average my rating since I love the tasty truffles and caramel apples of the Rocky Mountain Chocolate Factory? Ice cream sucks, chocolates good. They definitely get an extra star for that. read more

OK, they're not a locally based place....but they are the best! Amazing flavors and great combinations make Coldstone the greatest of the small-chain ice cream treat parlors. Fun and flavorful no matter the weather! read more

AWESOME employees! I had a fantastic experience here. Clean enviornment and even better ice cream. I highly recommend the oreo signature creation! read more

My wife ordered a churro. Employee says it will take 5 minutes. 30 minutes later the crowd dies down and still no churro. We go up to the employee and say we can't wait any longer. The employee doesn't say a word and just has a perplexed look on his face. Yeah he totally forgot to cook them. He doesn't apologize but turns his back to look like he's gonna start making one. We walked out. We call the manager and he says sorry the employee forgot to cook them. On top of that the line was moving terribly slow to begin with with this guy just lackadaisical and lazy. read more

This is definitely one of my go-to places for anything sweet!! They have the most delicious ice cream and toppings. Might I add that it's a huge variety too. Also their staff is super friendly, very patient, and polite. Plus they are attentive and there's quick service. Cold Stone might be known for their ice cream more than anything, but did you know that they sell ice cream cakes, smoothies, brownies, and they've had cake pops too! Not just that, but they always have something creative and definitely delicious for very special holidays. The entire place is always clean, along with their bathrooms. Although their line can get long, it always moves quickly. One thing that I forgot to mention is that they have a bunch of delicious signature combinations! Over all, if you need or are in the mood for something sweet.... Cold Stone is the place to go!! read more

Ice cream is good, but you really have to get one of their specialty combos to appreciate it. Without the "Mix-ins", it's just your almost average flavors. But their mixins make it worth while. Price is decent, and you can usually find good coupons online before going, such as a buy one get one free, or buy one get one half off. They need more indoor seating, or at least to move to a location where you can sit down and not have people bump into you who are standing in line. It can be too crowded in there some evenings, and that can be a turn off. read more

Great ice cream and awesome prices! Coming from Colorado I was pleasantly surprised to find that I could get a Like it ice cream for under 4$! read more

Love this place! You can make your ice cream your own. Needs to be a bigger shop every time we go the line is out the door.

Good ice cream and a good deal if you look for a coupon beforehand! I would agree with everyone else, a MUCH larger seating area needed. Almost always a line out the door and good luck if you want to find a seat. read more

Best ice cream shop in town! I love the consistency of their quality, the service, and the pricing. Fun place with the kids for family night or a romantic night out with my wife. I always know what I can expect here, and I always leave satisfied. One day I'm going to come up with a reason to hire them for catering! read more

Cold stone has great ice cream. You can tell the air whipped is low. It has less of a groovy atmosphere than Charlie's. There is not enough seating. Feels crowded. No one ever buys their chocolates which makes you wonder how old their chocolates are...but if you want some good ice cream, this is a place to go. read more

This place has long lines, even in the dead of winter. Sometimes the line stretches outside the doors even. It's good, but prepare to wait in line, especially if it's in the evening. They need to open more of these in town. read more

Jakob is the best manager I've ever had. Also he makes ice cream pretty well, so that's a plus. Mostly the establishment is the best I've ever stepped foot in, though they could do to pay their employees better. read more