Unlike others' experiences, we walked right in and ordered. The place was clean and inviting. The staff were friendly and accommodating. I ordered the Dough for It! and added sprinkles. It was delicious and exactly what I was looking for. My only complaint was the volume on the radio. The music was obnoxiously loud, so loud you had to speak louder when conversing to place your order. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

The ice cream itself was good but me and my husband got the dipped and sprinkled waffle cones, and they were old and stale, and tasted like Fabuloso would not recommend. Also, the girl who helped us was really slow, but she was nice. read more

10/10 no other questions ask ! I ordered strawberry scream with graham crumbles and Fresh strawberry. I am a happy camper read more

We stopped by the other evening for a sweet treat. The door was out the door. I wanted to leave immediately, but my friend convinced me to stay. We stood in line for about 15-20 minutes before it was our turn to order. There was about 3 employees behind the counter, but only 2 of them were fulfilling/taking orders. The other 2 were walking back and forth from the front to the back room. They really should've pitched in instead of having the other 2 scramble to fulfill orders. Anyway, we got to order & got our treats. I ordered the smallest size yet the order taker gave me 2 HUGE servings. Even though it was a cool gesture, a lot of it went to waste & it ended up being a sloppy mess! I like Coldstone, so I will go back. I will just make sure to reiterate what size I want to avoid the mess I had to deal with. read more

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Good ice cream the positions are huge the pice is ok I mean ice cream in general is over priced like everything else.

we went on a Sunday, big line. The service was very bad. The lady server had such a bad attitud. didn't listen to what I ordered. I had ordered a cone and only put on small scoop of ice cream. we felt they were racist with us and other family. we will never go back and won't recommend anyone to this ice cream shop. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

I really hope the manager of this establishment pays close attention to this post! I have seen many reports just like mine about a particular person working at this store. But this is our story... My daughter and I came in on January 13, 2025 and had a poor experience with a young girl behind the counter. She was a little rude and very difficult to hear behind the counter. We asked her to please speak up a little and she blatantly refused to repeat or speak up. You would think we would have learned our lesson but we had the urge for cold stone once again on the 20th, which was just yesterday so we decided to give them another chance. The same girl was behind the counter. She is a pretty girl, tall, thin, carmel skin, auburn hair... but VERY rude! She clearly did not want to be there. When we arrived, there were two or three other people in front of us, and there were two other girls helping behind the counter. When the people in front of us were gone, my daughter and I stood there as two of the girls went to the back room, and one girl, the one who ultimately waited on us, proceeded to clean... And not just the area where she had just been working but restocking, etc. Completely ignoring us.... like doing closing stuff and we were there at 7:10 PM they don't close till 10 or 11.. We were the only two people in the store at this point, but she acted as though there was a line out the door. She had a very soft voice and would not speak up or even raise her chin so that we could hear her up over-the-counter. She barely mixed our extras into the ice cream, leaving more than half of my pint just plain ice cream on the bottom half and all the extra things I added were midway to the top. I literally saw this with my own eyes. Then she overfilled the container, and squished the lids on oozing ice cream down all over the sides and leaving it as she attempted to pack them in the bags. My daughter asked her kindly, but yes, with a little frustration. May I wipe that off first? And she handed it to her over-the-counter. She did not offer a damn towel so we proceeded to grab napkins from the dispenser to try to wipe this sticky goo off the outer layer of the container. During this time she proceeded to put my pint into the bag, completely covered in sticky chocolate caramel and nuts. My daughter stormed out to avoid flipping out on this girl, and the young lady asked me is she OK? And I said "well you have been very rude to us, we cannot hear you behind the counter and you refuse to repeat what you're saying to us when we asked you, or even to lift your head so that we can hear you clearly and you're putting pints in a bag, fully immersed in sticky ice cream so yeah she's a little upset". Then I told her "it is obvious to me that you're upset with someone in the back room or you're mad at us for coming in, but you are just totally rude!" At this point, my daughter opened the door and called to me to just come on! So we left. It's sad but, if we do go back to that cold stone and this young girl is working, we're not going to go in... We will just go to CRUMBLE'S right next-door instead. read more

How have I not stopped here sooner? Cold stone makes delicious creations packed with toppings and phenomenal ice cream cakes. Can't have dairy? They even have a silk almond milk frozen dessert and sorbet! Customize the creations yourself or choose one of their signature combos. We chose the apple pie a la Cold stone and one smart brookie. They mix the ingredients right in front of you on the cold stone. It's fun to watch and this method distributes the toppings throughout the ice cream. I recommend choosing the waffle cone or bowl to finish it off. Now onto the ice cream cakes. No they don't have the amazing crunchies like the Carvel cakes do, but they have so much more. We chose the Midnight Delight cake. It consisted of chocolate cake and chocolate ice cream layers covered in chocolate ganache and shavings. It looked as rich and delicious as it tasted. Plus the employee working the counter was patient, friendly, and helpful. Looking forward to returning to try some of their other creations. That lucky charms flavor was quite tempting! read more

Cold Stone Creamery - Midnight Delight Cake (Small Round) - the photo does not do it justice, it is so good - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

Great ice cream, great portions. Definitely enjoy going here on occasion! Will continue to do so!

What was supposed​ to be a nice evening with dessert turned into a nightmare! When we arrived, there were 3 workers in the front and 1 in the back. We were the only customer there at the time. The two young lady in the front acted like they didn't see us. No one cared to help us as we watched them argue about who was going to wash the dishes. Another worker came from the back and pretended like he was punching a punching bag. We felt like we were babysitting a bunch of teenagers. We were on the verge of walking out. After 5 minutes watching the staff bicker and whine, we finally were able to place an order. The young man who made our signature "love it" did not know what he was doing. He was throwing on toppings like some sort joke. We had to tell him to stop squeezing fudge onto the ice cream. When we received our bowls of ice cream, it was a mess! Imagine 1/4 ice cream and 3/4 toppings. We Kindly asked for a new one with less fudge. This time, another worker made it. It turns out that she didn't​​ vanilla ice cream instead of cake batter! Lord! Help us! This all place within 20 minutes. We were fed up and gave up on ice cream for the night. We love Cold Stone but will never return to this location. If you are management and you're reading this review, I highly recommend re-training your staff. This will also help them later on in life. read more

Cold Stone Creamery - Horrible. :( - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

Saturday night all signs state 10pm is closing time yet you shut down over 30 mins before 10pm. Such a shame as there were multiple people and families wanting icecream. read more

This Cold Stone is located in the White Oak shopping center near Moe's and Great Clips. It's your typical Cold Stone, but I had to give 5 stars for the overall experience I had last night. It was late and they were slammed as usual on a summer night, parking nearby is limited because of the volume of people. The inside is clean enough, still bare when it comes to seating due to covid. My sister and I patiently waited in the long line to order. We were served by Ken and she was amazing. You could tell all of the employees were tired and ready to go home, but Ken's attitude and mood really just surprised us and brightened our evening. Even though she was tired and ready to go home, she was so pleasant, kind, great at her job, and respectful/respectable. It was evident she is a hard worker and I just want to make sure it was known! Our order of coffee lovers, strawberry surrender, and Reese's peanut butter sauce was very well mixed and delicious as usual. This is our go to location due to convenience! read more

Pretty good Ice cream a lot of choices. Quality service with a fast pace staff. Trash was a bit full in plain sight. Nice menu with accurate photo representation of ice cream flavors. read more

Cold Stone Creamery - Sign - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

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One two occasions the servers were not wearing masks. I asked if they were required to wear masks. The first time the worker said they ran out of them. The second I got no answers. We are in a pandemic!!! read more

In the dead of winter when they are the least busiest it is a surprising they would attempt to nickle and dime a regular customer. I asked for "a few more nuts" (not an extra serving) and was told I would be charged for "a few more nuts". Also, our order was take out but we had to ask for tops and only received one top for two gotta have-its. Obviously we were supposed to share the top! And guess what?? This wasn't a regular employee or manager. This was the owner. This is exactly why this location as a 1 star rating. The BS trickles from the top. read more

If you like ice cream cold stone is always a good option! The employees are always nice once they finally get to you. They never seem to have enough people working which means there is always a line. So they only lost a star due to the long lines. Higher more people please ! read more

A Dead Huge Ass Roach !!!! Chairs still up on tables, floors nasty, and lazy, non friendly service!! Managers WAKE up - Cheap labor may be the high schoolers that work here - but it is your job as the Mangers to train them what's acceptable and what is bullshit! Nasty Service! And teach them to F"#%ing say Thank you when they are tipped for a Sorry ass job!! Ungrateful!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

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We went here around 10pm and they were OUT OF CHOCOLATE ice cream! How do you run out of chocolate? First world problems, I know, but come on. Also, the bathroom was out of order and the rewards system was down. We tried to see if we could get some of the prepackaged flavor on sale, but no such luck. The employees didn't seem to want to help make us happy. Needless to say, we were not impressed with service. However, the ice cream I was served was delicious (and non-chocolate). read more

Terrible service confusing line and too many flies. The people behind the counter are too busy gossiping to do their job. This is just a poorly ran store. read more

In general, Cold Stone ice cream is entirely too rich for me. With some flavors, I get a lovely taste in the first few bites but the rest are so over the top that I lose the flavor entirely. Recently, however, I decide to abandon my typical selections of creamy vanilla, white chocolate or cheesecake and chose a coffee variety with a few unique toppings. Viola! Bliss. My daughter had an even more tasty (less filling) mix of pink lemonade and watermelon sorbet. I don't think a more refreshing combination exists! This location is perfectly placed in the bustling shopping malls of White Oak Crossing. It is an excellent stop between running errands. The staff are always patient, friendly and helpful. Enjoy a few free samples before you decide on the small (like it), medium (love it), or large (gotta have it), and be sure to add in a few of the extensive mix-ins. What's missing? A nice rich cup of coffee, that's what... Oh, well. Still plenty to enjoy here! read more

Cold Stone Creamery - Lotsa yummy options! - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

This is one of the few businesses that still requires customers to sign receipts! You guys are handing out ice cream and COVID! Remember to bring a pen to sign their receipt or they make you use their unsanitized pen. It would be nice if the staff changed gloves in between customers also. They touch your cup and spoon after touching someone else's credit card. In short, incorporate some COVID friendly customer service. read more

Family went in for ice cream and the shop was filthy. One employee fixed someone's ice cream, too their money during checkout and then went to fix another customers ice cream, all while wearing the same pair of gloves, this is cross contamination! A different employee had to be asked by a customer to put on gloves before fixing their ice cream. And even got an attitude and spoke with another employee about the customer. I don't know where the manager was during all this, but I strongly recommend against visiting this Coldstones location. read more

Not sure why I let the bad reviews scare me off. This is a cold stone. They are corporate. It's the same product across the board. This location was no dirtier or cleaner than any other location I've visited. The staff seemed to be doing a fine job. Other than seeming tired (go figure, it's Friday night), they seemed relatively content keeping up with the line and communicating with each other. It's Cold Stone. It's rich delicious ice cream, and frankly there isn't really any competition in town. So ignore those old reviews and treat yo self. read more

I was in today. While my wife ate her ice cream, I watched the lady behind the counter work on making her brownies. A family came in to order ice cream after we were seated. The employee making brownies was also running the register. She was taking money, stapling receipts, and dealing with customers all while wearing her gloves. I watched her go right back to putting her hands into the brownie pain. I hope you like a side of E. coli with your brownies. read more

The ice-cream here is really good; doesn't own my soul but definitely worth carelessly wasting half of your daily calories on one scoop. What gets me here is customer service. So while you stand in front of the, all bare-souled and vulnerable, ready to sin just contemplating the flavor to do it with it, they go all Jack Bauer on you: " What is it that you want???" Jeez. As if I am not in the Southern creamery deciding between hershies' delight or strawberry cheesecake flavors but on Alaskan American-Russian fishing ship buying frozen herring illegally during an Arctic storm. Lighten up, people. I want a little bit of smile along with the sprinkles, please. read more

It was pretty busy when we got in, so it looked rough and we waited awhile to order, which wasn't a big deal. While we were waiting we noticed one employee had a pretty foul attitude with one of her co-workers. She genuinely looked like she hated life and she wasn't helping with any of the larger orders. The employee that made our ice cream and rang us up was super sweet though. There weren't any clean tables to sit at and the one we picked had a dead bug (possibly a cockroach) on the floor nearby. That prompted me to pull yelp only to see that this bug has been there all day, based on another yelp review. From there I read the other reviews and saw the lack of hand washing etc myself and now I regret coming here : ( While we were sitting there the employee with the foul attitude went to the back and was playing around on her cell phone instead of coming out to the floor to clean up, she might have been management as she was asking the employees working the line to stock everything back up? read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Garner, North Carolina

It was super packed Saturday night and the girls in there did a marvelous job getting everybody's orders done. Love the place every time I go. Can't complain about anything that night. read more

Worst experience ever. Waited in line for 35 minutes to be told they are out of every ice cream my family eats. When I asked why they didn't put a sign up saying they were out of so many things they had attitude and said we don't do that. Maybe someone over the age of 16 should work here. read more

We used to love this location but its slowly been getting worse. Tonight we got 2 gotta have its and a love it and were charged $25. The 2 boys were talking so low...we couldn't understand them and the one was whistling over the ice cream as he mixed it. Furthermore...they don't even sing anymore when you tip them?! No thank you have a good night...nothing. read more

We have been here 3 times and each time the staff had no clue what they were doing. We get milk shakes and it takes them 30 minutes for the line to die down and then another 10 minutes for 2-3 shakes. Not only is the staff slow and ignorant, but our shakes came back soupy. Best stick to cookout for milk shakes or chickfila around the corner. I won't be coming back. read more

Walked in at 9:29 with customers still eating and was declined service, because "sorry, we just closed." I would hope, if the owner had been there, that they would have served us. I waited tables for six years and if someone came into the restaurant right on the time we closed they were still sat and were able to eat. read more

To those who think that franchises share the same quality across the board, here is proof that they don't. I have to agree with those who complain about the service here. Takes too long to get your order, and half of the staff couldn't care less. A bad example of a good company. Go somewhere else. read more

Went in today for ice cream. Service was awful. Employee act like I wasn't standing there. She playing in her hair and didn't wash her hands. Place was nasty and employees need training on customer service. Will never go back. read more

There will always be some sort of wait here, so i always purchase two 'everybody' sizes when i come. Cheesecake ice cream, add graham cracker crust and caramel. MMMMM! read more

This is about as good as ice cream can get! I could take or leave ice cream until I tried Cold Stone. You cant go wrong with your selection.

I have been to this location countless times and have never experienced poor service.. Until tonight! Literally, the WORST service experience I have EVER had. The three employees working chose it was more important to eat in the back while there were 12+ people in line. They would start working on an order than walk away, then would laugh when they realized their mistake. If I ever chose to return I'll make sure those employees aren't behind the counter before I give this store my money. read more

Stopped in tonight for ice cream but decided not to stay. The individuals making the food were handling money not wearing gloves and not washing their hands. I've observed this same behavior before and spoken to the manager. Apparently this is not something they wish to change. If you enjoyed the flu season Cold Stone is a great place for you. read more

I have been to this location several times now with hopes that I'll have a better experience but that clearly is not going to happen. The employees have no idea what they are doing and take forever to complete your order. There was one employee who was completely clueless and didn't even know how to give change back to a lady in front of me. My family and I ordered milkshakes, all of which came out more like chocolate milk, and we had to wait over 30 minutes for three shakes to be made. My father ordered a peanut butter milkshake and the girl turned around and said to the shift manager "he ordered a peanut butter shake, what is that?" read more

We love everything about Cold Stone Creamery! Recently we special ordered an oreo birthday cake and it was delicious! The staff was very helpful and the cake was ready as promised. We just wish this store was closer to our home but it's well worth the trip! read more