Gretel and Emma. Two of the best We visit twice a week and always look forward to their service. read more

Gotta love coldstone! While I've had many different concoctions, I think the all lovin no oven is my favorite. I highly recommend that! read more

Cold Stone Creamery - Red velvet - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

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Yum! My daughter was craving ice cream so we dropped by this location. Nice, cold and delicious! read more

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I rarely come here but when I do the ice cream is good. The place is clean and nice. The ice cream is very unique and good as well as the service. read more

This is the best decision I've made! Gabrielle is amazing and everyone is great and friendly here!!

When we walked in to place an order, which didn't take long, we noticed there was a full staff, but for some reason, no one wanted to take our order. It was pretty depressing. My wife and I rarely attend this location because of poor customer service. read more

I've always loved Cold Stone! I love how you can mix flavors and toppings! I usually ALWAYS get chocolate, coffee, a brownie, and walnuts all mixed in! For years! Try it! You won't be disappointed! read more

Amazing flavors they have. I love the coffee and birthday cake together. There sections of ice cream they have are great plus the toppings offered are al my favorite. And the last time a went in there that have a section where you can get cake and bulk ice cream as well, witch will be my go to take. There sizes are great not small but big enough for you to enjoy the size you like. read more

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Terrible customer service experience. There was no proper greeting just a blank stare. Employee put the wrong topping in the ice cream then proceeds to scrape it off throwing some of the other toppings away. Did not even add more of it and charged me double for the toppings. Do NOT come here.. read more

I found a hair in my ice cream and I go back to tell the 3 girls about it and all they do is laugh in my face like I said a joke. No apology and no refund? What is this I was so upset that they didn't care felt like I went to high school! Worst customer service ever !! read more

The service isn't that good, there was an employee just standing there while we waited, she made.eyw contact so she had seen us. There was nobody ahead of us but she just stood there for awhile before helping us. The rest of this review i don't believe is specific to this location, but probably just company policy (and quality). First the quality of ice cream is abysmal. Just not very good, the amount of food coloring they use is ridiculous (the pistachio is fluorescent green which just makes it look nasty). The cookie dough ice cream had no cookie dough in it......I didn't get any because of that, so I'm guessing it's just cookie dough flavor. I asked for two scoops (one cheesecake and one blueberry muffin) in a waffle bowl. Two scoops, they kept asking what size, and I said "whatever size two scoops is" it's not rocket science. I want two scoops of ice cream, one of one flavor, and one of another. Two scoops.....what size is that? They should know what size equals how many scoops. The waffle bowl wasn't very good (I didn't know you could actually mess those up), and when she pointed and asked if I wanted the waffle bowl (she pointed at one of the chocolate dipped ones with peanuts, (or at least I thought she did) but what I got was the plain chocolate dipped one, I did comment that I thought she had pointed at the other one, but said it was ok, I was fine with that one. She said she could switch to the other one. I said sure, thinking she would just transfer the ice cream from one bowl to the other.....nope she threw the entire thing away and scooped new ice cream. If I had known she was going to waste it I would absolutely have stated again that it was fine and I didn't need the other waffle bowl)....... the ice cream is definitely subpar, and not that good tasting at all. Again, I don't think this is specific to this location but a company thing. Cold stone is definitely off my list of ice cream places. read more

Excellent excellent service!!!!!! Best service of all cold stones! They are great on portions. Thanks for the awesome service and delicious Ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

We have been ordering a lot from this location for delivery. Sadly something is always missing in our order and I never get peanut butter drizzle on my shake which is advertised on the website. It's disappointing! Please recheck orders and add peanut butter drizzle to the Reese's chocolate peanut butter dream shake. read more

Cold Stone Creamery - Reese's chocolate peanut butter dream with no peanut butter drizzle. - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Love this local Cold Stone. The employees are always so friendly and super accommodating to my daughters peanut allergy to avoid cross contamination. When I mention her allergy at other ice cream shops, they tell us that everything is cross contaminated and recommend not getting anything, which just breaks my little girls heart. At this Cold Stone, the employees happily go in the back to get ice cream and toppings from unopened packages! You have no idea how much this means to us! Thank you! read more

I am a big fan of Vanilla Milk Shakes, but when they want to charge me $4.50 for a 12 oz shake, well I have to pass. I am not cheap, I am just not stupid. So, I decided on a 12 oz Vanilla Creme Latte blended for $2.50. (http://www.yelp.com/biz_photos/0bvIsWrkBVdYvrIcRiEz3w?select=wTxZ3vuWy5qCauv4EUmqYg) I liked it and it certainly tasted like coffee, but I could not taste the vanilla. I wonder if it even had any vanilla flavoring. Regardless of the lack of vanilla flavor, it still was a good blended latte. The service was good, quick, and for the most part friendly. I was unaware that Cold Stone sold ice cream cakes. They looked very good and may consider getting one next time an event suites it. http://www.yelp.com/biz_photos/0bvIsWrkBVdYvrIcRiEz3w?select=KnexOWsZYDYj6WvkRCiN7g read more

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Poor customer service, A young man and young lady were working and were talking and joking around while i waited. They made eye contact with me and still did not offer any service until i spoke up that i wanted to order, then it was like I was disturbing them read more

I traveled all the way from Michigan just so I could experience what everyone was talking about. The ice cream and the service was amazing! Just look at the beautiful custom cake they made for my daughter's graduation! A unique combination since her favorite ice cream is coffee with raspberry and red velvet cake. I wouldn't trust anyone else for this special occasion. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

We got the Cookies and Creamery cake...it was so so delicious! Everyone loved it and was asking where it was from! Excellent service, very professional! The size very generously fed everyone - it looks very impressive and grand! It will definitely be my go-to place for future celebration cakes. I was truly very impressed! Very nice atmosphere, nicely remodeled! Love having this place in the neighborhood! read more

Cold Stone Creamery - Cookies and Creamery Cake! - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

I always have good experiences at this Cold Stone location. I always order the Apple A La Cold but I have ordered the Birthday Cake ice cream. That one was tasty as well. I've never had any issues at this location and the ice cream stays cold via delivery. The portion sizes are also generous. I highly recommend this location. read more

Do not--repeat DO NOT order the milkshakes. ESPECIALLY for delivery or pre-order. Mine was completely liquefied as though it was put under a heater. Not even cold! Absolutely disgusting and unacceptable for a $10+ shake. Rip off. read more

Best ice cream in town. Great service, delicious flavors and overall pleasant experience! Top quality ice cream and friendly staff. This place is a neighborhood favorite! read more

Awesome ice cream place! Great workers and great food! Thank you to Sierra, the short gal with brown hair, for being so kind when serving us food! read more

One of the blonde workers complained in front of us and additional customers about coming in 30 minutes to close. Stating we should have "checked the hours" when they were clearly still open..... read more

We got a cake for Easter and it was the most amazing taste we've had! It was the biggest hit of the dessert table! God bless keep up the good work read more

Cold Stone Creamery - Definitely a Happy Easter after eating this Cake! - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Besides the ice cream and cakes being delicious, I was very impressed with the customer service! The manager and staff went above and beyond to make sure my kids and I left happy. We will definitely be going back for our special treats. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

I love cold stone but I visited for a quick ice cream pick up and not one employee had gloves on. One of the employees, could have been a manager was putting all the cones and waffles away and just grabbing them by hand and putting them in their storage boxes. Definitely not handled the way it should be, especially during these times of the pandemic, I wouldn't want someone's hands all over the bowl I'm about to eat out of... read more

" The Place Was A Little Dirty " We went to the Cold Stone Creamery today to get an Ice Cream Treat, and was a little surprised. The Ice Cream we purchased was the " Love It " bowl which was $4.99 but I asked the girl behind the counter if I could change my Ice Cream and she said yes. She did not tell me that it would cost me $1.00 extra. And it was only Butter Pecan, and I even told her to take out the brownie so..... The Ice Cream was good but when we went to sit down at a table we noticed that the vent under a refrigerator that was holding ice cream cakes was so dirty with loose dust on all the vents, which had to have been there for a long time. One of the girls came out to wipe down a couple of tables, and I called her over to show her the huge dust build up on the refrigerator vents and she looked at me and said, " We just clean the tables" and walked away. I will never go back to this cold stone again ! read more

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$6.00 for a like it (they list it as $5.99) $6.49 for a love it $7.00 for a gotta have it Ice cream is good but prices are outrageous. Thrifty ice cream gives out double the portion for less than two dollars down the street, Dairy Queen gives a decent soft served portion down the street for much cheaper, ralphs and the grocery stores sell gallons of ice cream for the price of it less than their tiny, small, and medium scoops. I understand everyone was affected by the pandemic but prices are getting out of hand and the remodel wasn't really necessary especially in our economy right now. It looked amazing before the remodel. Looks cold now and is totally missing the welcome vintage ice cream shop feel. Now customers are paying for a remodel that no one cares for. Sad. They're losing my and my families business. read more

Serious question how hard is it to pour ice cream? Waiting 24min for them to help 2 people(then finally me). How forbid someone asks them a question or they got a phone call because all operations had to stop. Can't multitask??? Can't scoop ice cream and answer a phone? No self awareness to be like hey these people have been in waiting I'm gonna move a little quicker?? And when I'm finally paying. read more

This place never fails to let me down! I just had to review after our pleasant experience yesterday! The girl behind the counter was extremely kind and helpful, and perfected our ice cream!! You can't go wrong if you're craving sweet and need great customer service! :) read more

I've loved the ice cream every time I've come here. The cotton candy ice cream is my favorite, and the circus animal cookies flavor was amazing! I love how they have seasonal flavors, and the variety is always perfect! read more

I love this location of Cold Stone! The ice cream is always delicious. We have tried so many different flavors. The staff is always very friendly and especially attentive to my 10 year old! read more

Worst. Service. Ever. There is always so many little teens there and they're so slow, or just refuse to work. One time there was a girl who had a chair propped behind the counter and she was sitting there charging her phone and eating. Just enjoying her lunch for everyone to see while the other girls had to get around her and actually work. They're also really slow. If you go in there for a big order, expect the first ice cream to be melted by the time the order is ready. I think it would just be a lot faster if the girls work together on each party and that will eliminate the line. Someone new needs to manage this place and hire a new team. read more

It's the very best ice cream I've had in a long time. Thanks to cold stone I'm going to be cool all summer.

Fine ice cream base/flavor that can be customized into the sweet fulfillment I crave...but at a price. Cold Stone was a usual spot for me that I would occasionally visit to get a sweet tooth fix. Ice cream is a weakness of mine and the ability to customize its flavor & texture...game over. The quality of the ice cream (base) is alone good enough reason to visit here. I usually get the take home containers (mine, ours, everyone), and customize it with the fixings I please (brownie, kit kat, etc.). Within the past two years Cold Stone has drastically raised their prices because of competition. (Starbucks recently just did the same on 07/08/15). Because of the price increase it makes it a bit difficult to grab the customized treats I am craving. Easier just to go to a grocery store and pick up a gallon of ice cream for $3. LOCATION: This location is great to grab some ice cream after a movie or once you have got done with shopping. WHAT I LIKE: What I will always always get and recommend is the ice cream cakes. I have never been disappointed with any of those, never. Ice cream cake is a favorite of mine too, and from trying all the other competitors Cold Stone ice cream cakes will remain supreme. MY RATING: Cold Stone has gone from a common spot to a luxury apot within the past coue years. It is great ice cream, there is no arguing there. The ice cream & customization alone make my rating for this place high...but the price to enjoy ice cream from this place...has drastically brought it down for me. I will still visit here on a rare occasion. But I know I am going to drop 2x to 3x more the money I would use for purchasing ice cream from a grocery store. (+) Ice cream cakes are the best out there that I have tried (+) good variety of fixings (+) there are premade take home 'Ours' ice cream containers. Good for picking up last minute cakes for a party. (+) great location (-)(-) prices for standard Ice Cream bowl, take home, etc. has drastically gone up read more

We always love going to Cold Stone, and this location is no different. Great service, great ice cream. We've never had an issue here. We went on 2/28 right at closing, along with the rest of San Diego. I felt so bad for the two ladies who were serving the ice cream, but they handled everything swiftly and efficiently. These two definitely deserve a raise! read more

* Friendly customer service and good ice cream. * Alexis and Kyline were very friendly and helpful. There is so much to choose from I couldn't decide, but they asked what I normally enjoy eating and offered several wonderful sounding suggestions. I ended up letting Alexis make a unique creation she suggested just for me and it was wonderful. I like the location of this store (close to movie theater and eating places) and it was clean. read more

Why can't you please have pistachios back to your mix ins for years I ordered pistachio ice cream with pistachios and black cherry haven't been available any more You lost a customer read more

I really like getting ice cream from that cold stone. Very clean place, employees are friendly, and of course the ice cream is one of the best in el cajon area. I like getting ice cream from there because they have a huge amount of different flavors and good toppings. The only thing about this place that i dont like is that they over priced. Like the smallest size is about 6$. Overall good place to go get ice cream read more

Cold Stone Creamery - Chocolate ice cream with Nutella, brownie, and peanuts - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

Alexis and Zach were extremely gracious! Very helpful, happy to answer our questions, and were very quick to troubleshoot our orders to meet our personal tastes. Honestly I was surprised on their great service and upbeat attitudes especially so late at night. Thank you you two!! 5 stars!! Very Respectfully, One happy couple read more