I was disappointed with my experience this visit. I ordered a large signature ice cream, which is what I usually get. At first, I was told I couldn't have two flavors, and when I received my order, the cup wasn't even filled all the way. Normally a large comes with three cookies, but this time there was only one. The portion and toppings were noticeably less than what I usually receive, especially considering the price. Based on this experience, I would likely choose a different Cold Stone location in the future for better service and consistency. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

Here's the Scoop! I love Cold Stone because I love ice cream that's tasty. The ice cream combos are completely addictive. Just watching then mix it up in front of you has your mouth watering in anticipation. I can't go here often but when I do I make it count. The cups are so packed you're looking at them in disbelief as to if they can actually fit it into the container. And yes they do! They push gently, smoooth it down, pat its really unbelievable. There's enough for two days. Yummylicious! It's so, so, so, good!!! If you've never tried them you must. I know there's a flavor there for you. I thoroughly enjoy my ice cream and eat it slow and meticulously. lol read more

Cold Stone Creamery - Yummmy! - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

First Review of 2025 and I'm so glad it's this place. This review is based on customer service. The customer service I received at this location was by far the best. Assistant Manager Auzur was amazing in insisting me on all my ice cream needs and questions. He took his time accommodating me and made what I ordered extra special. I ordered a pack of half of dozen cupcakes. Which was made to perfection. The price was good and they taste even better. I highly recommend ice cream cake cupcakes. The Sweet Cream Cupcake consist of a Chocolate Cup filled with a layer of Yellow Cake, Fudge and Sweet Cream Ice Cream topped with fluffy White Frosting and White and Milk Chocolate Curls. The Double Chocolate Devotion consist of a Chocolate Cup filled with a layer of Devil's Food Cake, Fudge and Chocolate Ice Cream topped with fluffy White Frosting and an OREO Cookie They also have a cupcake called Cake Batter Deluxe which is a Chocolate Cup filled with a layer of Red Velvet Cake, Fudge and Cake Batter Ice Cream topped with fluffy Pink Frosting and Rainbow Sprinkles. I didn't order this one because I'm not a fan of everyone's Red Velvet. read more

Cold Stone Creamery - Double Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

See all

This is arguably the best ice cream shop in Suffolk County, and certainly the top Cold Stone location. The staff are exceptionally friendly and patient. I recently purchased an ice cream cake for an event, and when I encountered some issues with it the following day, the management team, specifically Azhar, handled the situation very professionally. He went above and beyond by providing a replacement cake upon our departure. Such attentive management fosters customer loyalty. The team demonstrates strong leadership, which contributes to a positive working environment. The location is clean and well-organized, and all items we ordered were fresh and presented carefully. I highly recommend this establishment. read more

See all

Food (5/5): I got the strawberry blonde and my friends got other ice cream. The strawberry blonde was awesome and I liked the actual strawberries that was added into the ice cream. Service (4/5): There was a pretty long line when we got there but it went through fast. They efficiently took and made our order with no issues. Ambiance (4/5): Nicely decorated shop with clearly labeled menus that also shows the calories for all the various ice creams and desserts. Not too much area for you to eat in the store so many people picked up for bringing it to go. read more

See all

I got the cheesecake fancy in blanket. It was yummy but it was kind of bad customer service. Overall alright

When did ice cream get so expensive! But thanks to the folks here it made the price bare able since they were all so nice and welcoming! Not to mention that mocha and rum raisin mix was amazing flavors! I had an awesome experience and great service! Thank you so much!! read more

Abdullah's services is amazing!! Great guy!!! He was very helpful, and very patient. Great customer service. If you visit this location you can't go wrong. read more

Berry Berry Berry Good Raspberries, Strawberries, and Blueberries. Vanilla Sweet cream ice cream Cold Stone Creamery @coldstone 1315 Middle Country Rd Ste 5, Centereach, NY 11720 Review: (5 out of 5 Stars) Delicious ice cream and cake options. The staff are amazing. Especially Maria she's always smiling and very helpful. They have delicious signature creations. I have gotten them all for my family's birthday. My go to cake is usually the Midnight delight, it's a chocolate devotion cake and the Cookies & Creamy, an Oreo cake. Additionally, they have signature ice cream. Freshly made just for you Or you can make your own. I got the berry berry berry good. And yes it's really really good. Definitely try them out and don't forget to say Bismillah and Alhamdulilah for everything read more

Cold Stone Creamery - Berry Berry Berry Good - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

RATING SHOULD BE ZERO-THEY ARE THIEVES! I stopped by earlier today and asked the young lady at the counter who spoke very poor English if they carry any small size cakes or sandwiches that I could buy with a $15 gift card my daughter gave to me and my wife. The employee took my card and said she needed to check with somebody. She stepped behind the wall to the right from me and spoke to somebody for a minute or two. The lady in her 40-50 who looked like a manager came out and told me they had no small cakes or ice cream sandwiches for $15 and that without paying anything extra I can buy only two ice creams. As I did not want to spend any money besides the gift card I gave them earlier I indicated what ice cream I wanted to take. As I mentioned earlier my card was still with the older lady, the manager, who ran it through her cash register and told me there was ZERO balance on the card. Very surprised, I asked her to double check and was told the same, that the card had no balance on it. With that she handed me back the card. Frustrated, I went back into my vehicle where my wife was waiting for me. Told her what happened, and as soon as I gave her the gift card returned to me by the Cold Stone Creamery manager she pointed that it was a different card, used several times with several dollar amounts on the back indicating multiple times usage. Very upset that I have not noticed it myself I returned to the store and asked the manager if by mistake she used somebody else's card and kept my unused $15 card. To which she just responded WHAT? like I was some kind of imbecile. I have never been to that place before, and most definitely will never go again! Not willing to ruin my Saturday I just left. Hope the people who read this will learn from my experience and never patronize this Cold Stone Creamery at 2350 Middle Country Rd., Centereach. The address posted on YELP is their old address. read more

I'm hooked on cold stone. It's my favorite place to get ice cream. Plus they make the ice cream there so it never tastes like a freezer. read more

Cold Stone Creamery - Mud pie mojo. - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

It tastes really good but you can get the same for cheaper. Very pricy for such a small portion.. I'm disappointed. It melted so fast that by the time I got home (which is less then 10 min) it was soup... and I had the AC on the whole ride. read more

Cold Stone Creamery - Soup - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

Save your money.Spent 14$ for soupy ice cream in a waffle cup. When we arrived there was a disgruntled employee cursing about something behind the counter. Another employee was kicking a boxes across the floor several times. After being ignored for a couple minutes I was going to leave but then one of the employees asked us what we'd like. So I told my son to get something. The floors were filthy with what looked like the weekends mess. read more

I really don't like going out of my way to leave a negative review but this is not the first time I've been disappointed. The last time I had a sundae here I thought it was so bad I didn't finish it and I threw it into the trash. I was convinced by a family member to come back here and get a Father's Day cake. They went on and on about how good the cakes were and the cakes did look amazing online. Brought it home and we were excited but that excitement soon fizzled. I really wish I could return the cake. $46 for something completely disgusting, cheaply made and beyond ordinary. Reminds me of a typical grocery store sheet cake. We don't like wasting food. People are starving and we are just staring at this giant mistake in the freezer. Maybe we can make it into something. Never again with this establishment. It's just not for us. read more

I love this place but I find you get better Quality when you go into store. Anytime I order online there is always something off. For example half the cone was missing. They are on the pricey side so deff a treat when we have it read more

I love Cold stone creamery ice cream, however at this location they don't have a lot of different flavors to choose from. Overall this is a good location except when some of the younger ppl work, they can be a little unprofessional. read more

Absolute trash. Please let me know how this came to $32 using DoorDash. I'm still shocked. I'm stuck at home so I used their ordering system.....never ever ever again. read more

Cold Stone Creamery - Mini icecreams came to $32 using doordash - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

Ice cream is good however my orders have been wrong consistently. I guess that's what happens when you have 16 year olds working with no supervision. read more

My family and I Walked into the store with no other customers at the time. There was three employees chit chatting for a while. it took 8-10 mins to be asked if we need to be help. Order 3 ice cream for the wife and kids. It took one person about 10 mins to make and by the time the third ice cream was done the first one was all melted. They moved so slow. Worse part went there for dairy free milk shake and of course they didn't have almond milk. read more

Worker tried to up-charge my family's ice cream as they looked at the small size in the bag and charged medium. Customer service was lacking as well when the same worker was ignorant about my diverse family, thinking we were separate groups. read more

I am from LA and I was in town visiting my family! Best go to spot to take the family for ice cream. They do a great job mixing the toppings into the ice cream. I usually get the mud pie mojo. The employees and management are very friendly as well. I ended up getting gift cards for my whole family to come back again! read more

Ordered on line picked up our ice cream. instead of making us are fresh ice cream they took are order out from freezer.called To return they wouldn't do anything about it. CHECK YOUR ICE ICE CREAM BEFORE YOU LEAVE!!!!!! read more

Walked in just at closing door was open ordered 5 ice creams and the counter person was going to serve me. Some blonde manager came out and told me she was closed and she would not serve me the ice cream terrible customer service !!!!!! I would not recommend going there terrible customer service. I used to buy all my cakes and visit at least 3x a month .I will not patronize this franchise any longer.!!!! read more

Loved stopping by. They had many cake options to the point where I was overwhelmed (in a good way). The best signature flavor is the Cake Batter. I was greeted very respectfully and was even given a coupon for the next time I come to a Cold Stone. Can't wait for my next trip! Thanks Angela! read more

Terrible. They get worse and worse. Paid $15 for one item and, at best, received one scoop of ice cream in my waffle bowl, mostly melted. Barely any toppings, which I paid extra to add extras on. Ridiculous. Poor quality picture but I have no idea what I just paid 15$ for. My mother was just starting at me. She ordered a "medium" and,at best, received a small worth of ice cream. I order every couple of months from here after I forget how much they sucked the last time, but now it's just getting stupid. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Centereach, New York

I went here with my family and it went very well. The staff had been very respectful and kind while serving us and they always get my order correct. I recommend this place to anyone who wants flavorful and tasting ice cream for a great price. read more

I got the "like it" cup of ice cream with two different flavors. I got some toppings not realizing it was a dollar for every topping. My order should have been like $6 something so I was very surprised to hear the cashier ask for $9.73. she didn't give me a receipt and I only asked for 3 toppings and one was supposed to be free. I should have asked for a receipt. Not sure how they calculated it. The girl did give me alot of ice cream though and when I asked to try out a different flavor, she accommodated me...but I'm not sure if maybe she added that to the price. The ice cream was decent but not worth that much. read more

The workers looked very rushed, as if they didn't have time and the amount of workers to keep up with the line up to the door. Ice cream was good for the most part. read more

Over priced, rude associates, dirty. Go directly across to Baskin-Robbins to get better value and quality from a clean establishment

I've never gone out of my way to leave a bad review.. as I am a bartender and have been in the service industry for the last 12 years of my life. But I've honestly never felt more uncomfortable than I did today while on line at this Cold Stone. The employees were not acknowledging any of the customers and were talking amongst themselves and purposely not helping customers. It was honestly the most bizarre thing I've ever witnessed. I also had a friend who I happened to see in the front of the line with her boyfriend and had spoken to her about it after we had both left. She also said the employee stared at her for 5 minutes before acknowledging or taking her order. Just unfriendly, extremely unhappy employees. I will say the girl who finally stepped up to take my order, was friendly. And the ice cream itself was good, as always. But I don't think you should be in the service industry if you hate people and you make it clear as day. read more

The attitude of the staff is absolutely unreal. Not only did they not know how to make any of the creations but they literally didn't even try. When they gave me the ice cream the lids were barely put on as the ice cream was overflowing out of the cups. They had the audacity to put it in a bag and say "bye bye" after I paid. The ice cream literally exploded in the bag. Honestly understand why the reviews are so bad here read more

I go in on a Sunday night for a quick sweet bite. Seen that anima circus ice cream was there and I was so excited! I asked the girl to add caramel syrup and she poured it into the middle and balled it up in a circle and put it in the cup. What happened to mixing it up!? I asked her to mix it up and she didn't even pay me no mind but she remembered to take my money so why couldn't she remember to mix my ice cream up? Very disappointed by the way she was a Spanish girl with a side ponytail. Sooooo rude read more

Service was terrible. Girl stood in front of us scooping ice cream to make ice cream sandwiches and didn't even acknowledge us. Finally said give me a minute. So unprofessional and messy. read more

No stars ! Horrible service ... the girl was careless and complained that she was "so tired" to her team several times while serving us. She made me feel rushed and put no effort in the ice cream . Horrible ! I will never go to this location again read more

Was just in there, I went in not acknowledged, went to the freezer, picked the item went to the counter and waited to pay. Watched who I thought was a manager, among the 3 employees yet no one says hi, how can I help. After about a few minutes standing there I left their ice cream to melt on the counter. Screw this place. read more

With the weather being so hot we took our girls for a special treat. They love ice cream and we didn't want to just stop by the store as we do often, bring it home and have it. We wanted to take them out on a little date. When we walked in, the staff was welcoming and very upbeat. We took forever to decide what we wanted since there are so many incredible options. Finally, we all chose something different and each one of us, absolutely loved our treat. Our little one unfortunately knocked hers over and onto the floor only after a few bites. (This is probably why we usually stop at a store and head home, HAHA). She was devastated but the girl behind the counter was the sweetest and made her a new one without hesitation. If you have kiddos, you know how devastating that can be to a nice night and it was fixed so beautifully and our little girl was all smiles again. It takes a lot for me to stop and write a review but when you really deserve it, it's a must. Thank you and we cannot wait to come and enjoy you're delicious treats again! read more

I'm giving one star because that is the lowest it will go. Very dirty staff, place was a mess. Went there today with my Son and staff was not very cooperative with answering my questions. Staff was speaking in Spanish when I asked them something and being very rude. When I asked again she would ignore me like I wasn't there. At that point after she finished making the ice cream when she coughed at it a few times when she was making it even though she had a mask on she then proceeded to the cash register so I can pay for it. She understood to talk to me then in English I then told her enjoy the ice cream yourself you filthy animal and walked out. i went to carvel. I will never step into that one ever again. Owner needs to get a new staff. The Spanish one that works the front is very rude and filthy. read more

Everything about this place is great! Such tasteful ice cream & cake options. In my experience, the staff seems genuinely pleased to have customers & they are always smiling. They have such delicious signature creations, I always get the Cake Batter Batter Batter. I highly recommend checking this place out!! read more

I would not recommend this Cold Stone to anyone. Their service is okay, they do not have military discount, and they do not honor groupon. Funny how the groupon does not specify any participating locations, while after calling several others, they would have accepted the groupon purchase. Never going back to this location. read more

Manager Maria yelled at me from across the room for reaching over the counter and grabbing some napkins. My toddler was drenching himself in ice cream while I was patiently waiting for one of the six employees to get me a napkin. Workers looks miserable and manager has no experience in customer service. Manager doesn't manage employees well cuz they straight up ignore you when they are attending online orders. Employees don't even look at you when you talk to them. Professional manager would have walked over and kindly told me I couldn't grab napkins. Then apologize that there was no one helping because the store is busy. But definí not ok to embarrass a customer in front of everyone by screaming across the store. read more