I had a really hard day planning my grandma's final arrangements. All of it was heavy on me. My husband knew we needed to step out of the house. To help get my brain off everything. So, without question he said "let's go get ice cream". The last time I was in, I had the Dubai chocolate ice cream. It was so good but it was so soft. I went in today knowing that I'm going to get it again but hoping that it will not be as soft. The boys that were working today were great! They were all so nice and very efficient. They all rotated duties and got a few orders smashed out in a timely manner! I got our ice creams in no time! Our Love It's were perfect. My Dubai chocolate was fantastic. My husband got the New Resses's and Oreo collab ice cream. Of course I had a bite of his and it wado good. We both polished off our treats. My ice cream tonight was what I needed after my emotional day. I appreciate that the boys working tonight were nice. My ice cream was perfection. I look forward to coming back soon for another round. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Boise, Idaho

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Callum... A name I wont forget, the reason I shall never step foot in a Coldstone again. I figured Id try Coldstone for the first time, What a good way to wind down after a tough day. You cant mess up ice cream its not rocket science. As I walk in rather than me being greeted with a welcome or friendly hello, no rather Callum staring me down like a hawk. After I picked my ice cream it took them what felt like 5 minutes just for them to realize what Ice Cream I had ordered, I mean the worker shouldn't be looking at the menu more than the customer. Finally once I had gotten my personal ice cream the same price as a whole tub, I didnt get a spoon with my Ice cream and when I had walked out I realized I had been served the incorrect one. And on top of all of that my scoop was pretty small. read more

We got there just a bit before closing and ordered a strawberry banana shake and a hot fudge sundae. The staff were happy to help us and very friendly. (Even though they were starting to get ready to close soon) As usual the hot fudge Sunday was perfect with vanilla ice cream hot fudge and almonds. The strawberry banana shake was superb. Cold Stone Creamery lived up to its great reputation for good ice cream and shakes. Although most people love Cold Stone for the cold slabs they combine the delicious ice cream & wide assortment of mix-ins. Great place for a treat. I was given a gift card from a friend. read more

After a disastrous experience at a different location, my spirits remained high on obtaining this one of a kind, beautiful to look at ice cream creation. So I drove all the way across town to this Cold Stone location. 10000% best decision I've made in a long time. I wish I came here in the first place! The staff was very friendly and took the time to make both my husband's milkshake and my ice cream bowl turned out picture perfect. As for the product itself, it was delicious. Cold Stone Creameries have some pretty awesome ice cream for a franchise. This truly tasted like eating Lucky Charms in ice cream form. The ice cream was a blend of LC Marshmallows and vanilla flavoring. It was very sugary, so if you've got an antsy sweet tooth, this is the cure! My husband enjoyed his milkshake. It tasted identical to my creation. It's nothing mind blowing, but as someone who loves taking pics of food, and limited edition items, this was fantastic! It was almost a shame I had to eat it only because it nearly too pretty to do so. I'm so glad I took the time to visit this location! It totally made my day! Special thank you's for the dope staff that made sure I walked out a happy girl. I will be back! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Boise, Idaho

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I asked for a smoothie and it took over 10 minutes to make and then there was no whip cream on it and then there were ice chunks in it about the size of nickel or quarter. It was so disappointing and I was with my friends and they also got ice cream and it barely went to the top of the cup. It was so disappointing and the worst experience at cold stone ever. What a rip off. On top of that the manager with a grey cold stone polo with blonde hair didn't bother giving me a refund or to remake it. NEVER AGAIN!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Boise, Idaho

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Ordered a large, paid for a large got a disappointment. If you hate your customers, they'll hate you back. Won't be back. Ever!!! Goodbye read more

Cold Stone Creamery - Not a large!!! Total disappointment. - Ice Cream & Frozen Yogurt Near Me - Boise, Idaho

i've never been so happy in my entire life. I love it here. The ice cream is so good. The employees are so friendly pretty much anything on the menu is very good. The assemblance they do this is a five star building. read more

I'm so glad we have this location so close to home. It's a fun place to pick up yummy ice cream with mix-ins. We tried an ice cream cake for the first time today. They had at least 7 different types of cakes pre-made in the case. We chose the large raspberry cheesecake ice cream cake. The large is $27 the smaller version is $22.. It did not have enough raspberry flavor but it was very tasty with distinct cheesecake Flavor ice cream. read more

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Friendly staff and wonderful ice cream! We like the chocolate as well as the apple pie! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Boise, Idaho

I love the new online ordering service! They make it so easy to get your ice cream, quick and convenient! Also, look how cute the little drawing on my order bag was! Love the extra little touch! :) read more

Cold Stone Creamery - To-go bag - Ice Cream & Frozen Yogurt Near Me - Boise, Idaho

went to pick up a cake i had ordered online. walked in the store waited 10 min for the clerk to get out of the bathroom. He looked messy and not happy to be there. he then could not find our order. the manager came out and told me i didn't order. i showed him the receipt. he pulled a premade cake out and said this is the same. it was worse for wear. was iced over on the top and he told me it had not been there more than a few days.. then told me that they order them in so they are all one or two days old when they get them so...a week i guess?? this was the 2nd year in a row that they had messed up my son's birthday cake order. last year then literally made the wrong cake. NO MORE going there EVER. I hate having to be unpleasant to receive something i already paid for. I paid 42 dollars for a sad cake. read more

Our visit at this one was not a great addition to our Mother's Day unfortunately. We came in around lunchtime, and the gal working today was clearly having a bad day and seemed intent on making sure we had a poor experience. Hopefully they can get more folks to help with the customers. We'll stick with the Vista location for now. Have always had decent service at that one. read more

Okay, I had my first ever visit to a Cold Stone Creamery (this one on West State Street) and decided to purchase a quart of their Founders Favorite flavor ice cream, pre-packed. Unfortunately it was probably the most expensive and bad tasting ice cream I have ever tried. It tasted very old. It even tastes like it was made with a recipe that included cleaning/detergent products. I was so disappointed after paying $10 for a quart that I splurged on, only to throw it away after the first bite or two. Sorry, but I won't be back and I would not recommend their ice cream (at least not the Founders Favorite). Save your $10. read more

I went to the bathroom and there was no toilet paper. My friend ordered ice cream with yorks and they gave her Twix instead. My ice cream was not mixed at all and everything was just pushed to the middle. When I was eating my ice cream I not only found 1 or 2 but 3 hairs in my ice cream.When I told them I was told I couldn't get a refund. My other friend ended up finding another hair in his ice cream as well. The only good thing was the nice woman worker (she had braces with long black hair) who offered to remake my ice cream and gave me a coupon for one free ice cream. I appreciate this although I will never be going to this cold stone again. read more

I have never been to cold stone before and my fiancé was really excited to take me there. And to be honest the experience I had never makes me want to go there again. The girl who was helping us with pink hair you could tell she was in the worst mood and rushed while we were deciding to order. Remind you this is my first time and I don't know what the menu looks like. She wasn't nice and when we asked for prices on their cookies she looked annoyed and again rushed us. It was a very unpleasant experience. To top it off as we left she took off her mask and was working while not wearing one near her coworkers and locked the door at 9:55 so that explains why she was rushing us even though they don't close till 10pm. read more

There was an employee named Presley that was cussing and being very rude and I felt very hurt she was being mean and the manager did nothing about it don't recommend coming here!!!!! read more

Not good and unfriendly service. We've given them many chances and are friendly to them but not returned.

Delicious rich creamy ice cream that is the best. The taste and texture is perfect. The portions are super generous. Highly recommend!!!

Solid spot. Staff was nice and friendly. Every order done quick and tasted great. I struggle a bit with the prices and don't get too excited about the whole experience, but certainly a place we'd go back. read more

Ice cream at cold stone is always great...the service at this location is slow though! Back in the cold stone days they had more employees so the line moved faster. Maybe it's supply and demand?! The employees were friendly- just slow every tine we go in read more

Very slow service. Didn't acknowledge customers just talked to eachother the whole time

Great ice cream. It's kind of pricey but besides that it's really good and the staff are always nice

This location is always popping. Such good ice cream. 10/10 would eat again. The employee Alexa was kind and helpful and made my NIGHT!

Best ice cream out there and every time we have been in the staff has been so friendly! Will be back for sure.