On 06/23/26, Brandon was alone during his shift for about an hour!! I know because we were in line that long. He was working so hard. Still working with a smile on his face. Very kind. He deserves a raise!! He handled that extremely long line like a pro. Thanks Brandon! read more

Brandon and ambrielle we're amazing, and super patient, despite long lines. Big shout out to them'! Ice cream is 10/10 read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Great Customer Service!! Damon and another young man. They were kind and greeted every visiting that came in even when it got busy. Keep up the great work read more

Alex is THE MAIN REASON I will be returning to this location!!! No doubt the product has always been of high quality however Alex is providing something that is rare in this day and age - she talked to me like I was a friend. Alex knows her craft & shows her passion through the kind of service she provides. If you are the owner of this business please know that Alex is definitely an asset for you. I will be back and I will send others. I truly enjoy your ice cream and know that ice cream makes people happy but Alex is touching hearts. Thank you read more

Alex Thank you ! Such an amazing service I received . If it wasn't for your help and amazing customer support I wouldn't have done it and I'm leaving happy thanks to your support. May the universe be in your favor. read more

ice cream was great and the customer service was better. First place to go once you finish your movie at Harkins.

Natalie helped us tonight with our order, she was so friendly and welcoming! She definitely played a big part in our great experience we had at this location. We'll be visiting this location way more often. Thanks Natalie!!!!! read more

I came to this place after getting the munchies and it was so ass. I asked for a like it oreo overload and she quite literally took the name literate. This employee even forgot to add the rest of the toppings. I paid for sweet cream ice cream and HUGE chunks of oreos. I was aware you're supposed to chop the ingredients to make it more pleasant to eat. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

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It's frustrating paying $38 for a half gallon of ice cream thats supposed to have 8 toppings (or 8 items I supposedly paid for). I get some of that cost is convenience fees but please before you look at the photos think how much "3 sides of colored sprinkles" would look like in a half gallon of vanilla ice cream and then look at what I received. Then do that for the other toppings in question please : So I asked for: -French Vanilla Ice Cream & it was correct and all there. -Fudge (Topping) & this was there. HERE IS WHERE THE MISSING ITEMS I PAID FOR ARE (All toppings): 1. Graham Cracker Pie Crust 2. Graham Cracker Pie Crust (Did NOT receive). 3. Marshmallow 4. Marshmallow (Did NOT receive). 5. Colored Sprinkles 6. Colored Sprinkles (Did NOT receive). 7. Colored Sprinkles (Did NOT receive). *I did NOT receive the extra sides of each topping & I have the photos to prove with the receipt. This has happened 9/10 times I order from ColdStone and for some reason I continue to order. I even switch up stores to see if it's one store & I even called a store in advance and still no luck. read more

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This place has no seating. Just one little table inside. There was seven of us. We left and went next door to Yogurtland. I guess they didn't want our business. read more

Ordered 2 regular size ice creams with mixings- 1 of the ice cream had 3 slices bananas and nuts no other toppings that were supposed to be mixed w/caramel etc. Ordered 2 large size 1 of the ice cream had a small size cup inside a large cup to make it look like a large. Talk about paying high prices for cheap services. What could improve? Sell product as advertised don't be cheap and rob your customers. read more

Do not order anything from this location, it is poorly managed. They did not have my order ready at the scheduled pickup time, not once but twice! And each time the manager was not on site, I guess they like to manage via cell phone and they don't apologize for the inconvenience that their incompetence causes the customers. read more

We decided to treat our kids to some ice cream after dinner and we were happy with our choice on coming here! The staff working that evening were friendly and helpful and most importantly patient with our kids while they decided on what they wanted. They have a lot of topping to choose from to add in apart from what you get, if you want to add more. I love that they mix the add ins so it's not a mess on the top. We also liked that they still have some seating available inside and the tables are safely spread out. The only thing that I wasn't a fan of was that they we're almost out of chocolate and didn't have anymore for the day. Not sure if it's like that everyday, once a flavor is out, it's out until they make more? Regardless we had a great time and enjoyed the ice cream! read more

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Lightskin girl with tattoos needs to be fired. She was super rude today. Had an attitude the whole time. She didn't even welcome me into the store. She didn't ask what I would like to order. All of this was all after she had me waiting outside the door till 11:05 just staring at me. read more

We stopped for some ice cream, not to busy at the time we went. Service was good, nice and friendly. Ice cream was made to order, and good portion. Place needed some TLC, tables need a wipe down, floors needed sweeping. read more

What a shit show . Terrible service management never called me back Was charged for extra caramel and I have pictures to show I got no caramel I was told to leave the store the staff was in the back talking on cell phone no pecans for one of my orders my other order was mixed with the ingredients that my family could have had an allergic reaction the cold board was not cleaned they were all to busy talking asked to speak to a manager staff said no manager around and if I wanted to talked to one I should get a pen out and write her email down read more

We came to visit my daughter and wanted some ice cream. The ice cream was good but not what we wanted. There were 2 boys working, one seemed new as it took him 10 minutes to put on his gloves the other seemed a bit more experienced but his attitude sucked. He was determined not to give us what we wanted (even when we saw the items on the counter) when we told him he grew really agitated and proceeded to give us what we wanted. I completely understand that it was busy and the other worker was New but in no circumstances should an employee treat the people that are coming in for a service to act this way. Help is hard to find these days but this kid is not the kind you want. I would rather do it my self. read more

Me, my wife and kids are all sick after a terrible experience here! I noticed the had mouse traps here but I never imagined after the terrible experience we would also get sick! Please refer to my wife's post to see the full story but this is completely unacceptable. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Ordered ahead. Glad (but sad) I'm not the only one with the same issue! I ordered cupcakes for a next-day birthday. I put the order in around 3 PM and scheduled pickup at 8 PM. I get there, she tells me - I was just going to call you, we have nothing on this list. She says since it's an online order you need to go online to get a full refund. I was pissed but walked out to get this process going. Well I didn't create an online account and just had the receipt that was emailed to me. At the bottom of the receipt it says to call this number for issues with your order. So I called and it sends me back to the person inside who just sent me outside to do this online refund. I try explaining to her there is no online process and the only thing I have is this phone number. She then tells me that she will need to let her manager who can process the refund. I said - then why did you send me outside when we could have handled this inside?? And on top of it the manager doesn't work again until Friday (today is Tuesday). Highly recommend going to the Westgate location - they aren't even owned by the same people and THEY HELPED FIX MY ORDER!! I called and explained the situation and they hooked it up!! Will never use this location again! Don't offer online ordering if you cannot manage your online / in-store inventory!!! read more

Not as good as it used to be. Overpriced (18$ for two small cups.) and the service was substandard. The urban music is way too loud. Not worthy of a photo. I will look for another location. read more

HORRIBLE!!!!! Almost $40 for 3 desserts. Then they short you on ice cream putting a smaller bowl inside the bigger bowl. Complete rip off. I ordered a sprinkle bowl and as you can see from the pictures, I didn't get it but was sure charged for it. I also ordered a pint of ice cream and it was 3/4 full, not even close to a pint. Called the store and there's no manager in, the girl had no idea what she was talking about, going in a bunch of circles. I will NEVER get ice cream here again. I will be waiting for a call from a manager, if they even return my call. read more

Cold Stone Creamery - A bowl in a bowl??? - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

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We ordered ice cream online that was scheduled to be picked up at 1053. I drive 20 minutes and get there at 1055 and the doors are locked and closed early. I knock on the door and all 4 people behind just look laughing and talking. They were cleaning and didn't even make the ice cream but could have canceled the ordered to save the drive which makes me the most pissed. I took the picture as I left at 1059 to prove I'm not making this up. And we called at 1103 to see how to get a refund and the women gives us the rude comment claiming she woulda answered the door but now she won't because it past 11 . Never going there again. read more

Cold Stone Creamery - Time scheduled for pickup - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

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Always out of the waffle dipped bowls. Very little stock of waffle cones. The customer service is not great. You can tell management is not involved. Not worth spending. read more

Ordered ahead. Got to the location line was out the door. Went to the counter and had to address the person working behind the counter myself. Asked for pick up order ... was told they didn't have it. The girl showed me the receipt and I had to point out my name on the top right corner. Was then told there was no apple pie filling for my ice cream... Very disorganized and not great customer service ice at all. Also told they were out of all cones. Won't be visiting this location again. read more

Very good customer service , clean environment is clean and spotless , everything small

Don't go there! I placed an order 2 days ahead. Pick up at 5pm I called the day of and asked if I can pick up at 4pm. The guy said yes you can. I get there 15 til 4pm. We walk in & No one in the front of the store. We peeked in the back, shouted multiple times for like 7-8 min. No one came out. Finally I decided to call the store while I was In there. No one answered. Finally another couple walked in and they rang the little bell at the register SUPER LOUDLY. Finally these 2 employees. One male and one female jump out laughing. Acting hella SUS. Like mkay... Asked them for my cake. She ran back and started making it. Took her an additional 20-25min to throw together. On top of the 7-8 min we waited for some one to come out and attend us. I was very annoyed and frustrated! Cake was thrown together and the box that she gave us looked previously used. Was dirty with fingerprints and seemed as if there was tape on it before and was now ripped off. Lastly I had asked for purple writing. Gave me PINK. My daughter HATES pink. She didn't even bother to show me the cake before I took it home. She handed me the box taped up. TO THE MANAGER: please tell your employees to have their lil obv kinky seshs outside of work. Because it was clearly obv!!! And disgusting. Now we have a stomach bug and my whole family is throwing up w diarrhea. Gross! read more

The workers have their hair EVERYWHERE. No hair nets or caps worn. It just looks gross with their hair flopping all over the place while scooping ice cream and adding the toppings. read more

Sunday night crew 3/5/23 was the slowest crew I've ever seen. Just laughing and playing while the line was out the door. I'm not asking for amazing service but some type of sense of urgency would be appreciated. read more

I'm disappointed that there were no waffle cones or waffle bowls available. The waffles are my favorite part! Since I'm here I ordered anyway. Our server was nice, friendly, also efficient. Next time I come back I think I'll call ahead to see if they have waffle cones. I have no complaints about the ice cream. Yummy. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

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Love Hailey she is the reason I come here! She's so polite and professional! SHE IS THE BEST!!! Thank you cold stone for having Haley !!!!!!! read more

Cold Stone Creamery - Birthday Cake Remix , Pistachio Ice Sweet Cream Ice Cream - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

This place was a complete shit show last night. My friend and I in line felt like we were on a show or something being pranked. The line alone took 40 minutes to get through. The 3 people working behind the counter were half awake it seemed like. We told one guy the same thing 5 times as he would come back and ask the same thing we just told him. Told him what size cup we wanted and he asked us 3 times to make sure we asked for a waffle cup. NO WE DIDNT. I asked for a peanut butter cup perfection, and he comes back 30 seconds later to ask if I said chocolate devolution. Lord help us. Then there was a spill on the floor that I almost fell on, I told him about it just so they knew, and he shrugged his shoulders and told his coworker who looked concern "we'll get to that later we don't have time right now" ?????? Are you kidding me. No wet sign or nothing and then the lady behind me almost slipped in it!! Ridiculous. Never again. read more

Idk if u need to replace the manager or something but i ordered twice via the website and had issues both times and i tipped 10$ both times hoping for goo service!!! Got the wrong bday cale the first time, luckily it tasted good. Had issues for doordasher to pickup the cake because they need more than the name on the order. Just unorganized and complications. Baskin Robbins next time!!! read more

**See the picture I uploaded of their coupon I got in my email** They question their own coupons here. Manager refused to accept this coupon until I showed her my personal email as proof. Story goes, employee wasn't sure if they accepted my emailed coupon so she asked her manager. The manager called from the back saying they won't accept it. I questioned the cashier why and the employee brought the manager to us. The manager explained that they won't accept the printout of my coupon. After my attempts to prove the authenticity of my coupon she accepted it--I had to enter my phone number and show her my personal email. She reluctantly gave us the BOGO deal. Won't be coming here anymore, at least with any hopes of redeeming a coupon. Also, the staff looked very unhappy and I gave them my spare change as a tip (almost $1, no biggie, but...) and had no smiles, cheers or thank you's. Depressing. read more

Cold Stone Creamery - They question their own coupons here. Manager refused to accept this coupon until I showed her my personal email as proof. BEWARE! - Ice Cream & Frozen Yogurt Near Me - Avondale, Arizona

Now I usually don't like leaving reviews like these but this was some horrible service the workers were nowhere to be found for like 10 minutes, while we were waiting to place an order. And once we got the shakes they gave us the wrong ones I would not recommend coming here. Horrible! read more

The was two people working the guy was doing most of the work there was a line out the door and that wasn't even bad! Rushes happen and it was just plain busy ! But the girl working had her headphones in and was texting in between her making stuff! Seriously ! I was shocked another person walked in, in uniform and I was like sweet back up has arrived nope he came in and left as quickly as he had arrived! It could be good but it's just understaffed and if the staff had cared I probably would of given it more stars but they were like zombies ‍ ‍ ! read more

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This business has a great location, but the lack Of attention to cleanliness is appalling. Out of soap in the bathrooms.....said they don't have any-as in the EMPLOYEES didn't have any. When I asked them, they said "we have gloves." The only reason I give them two stars is because this was not the employees fault. They were trying-offered us dish soap. Poor kids, doing the best they can. But they boss failed them. read more

Two days in a row I've placed a mobile order at this location and both days they were unable to fill it. They don't send you an email saying your order was canceled prior to having you drive to the store or at all. I still have no confirmation my two orders were not fulfilled. Once you get there you have to stand in line until they have the 1 employee working, assist everyone just to tell you "sorry we canceled your order" Don't promote your online ordering if you can not reasonably accommodate mobile order clients. I don't mind waiting in line and being a patient customer but to wait over 30 minutes to be told yeah sorry we canceled your order is kind of terrible, especially considering you do send out confirmation the orders were received with a pick up time. read more

I'm not one to ever leave a review. But this has to be the worst customer service I've ever experienced. The employees don't even know the ice cream flavors. I love cold stone but will never be returning to this location. read more

Worst cold stone ever! Been waiting in line for over 40 minutes! Only two people have been helped so far. When I eventually got my order I realized that I was given the wrong flavor (vanilla instead of sweet cream). Won't be coming back to this location. read more

place was dirty, behind counter was a mess. Sign says mask mandatory two people in front of us didnt have mask. We waited outside for probably 10 minues then moved inside stood in corner. That's when we could see how dirty it was. What made us leave and go to another location was the employee behind the counter had his pants so low you could see his underwear. You could see his whole butt. Disgusting. We only saw two employees so we assumed one of them was in charge.... they couldn't miss it. Something seriously should be done. read more