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    Cold Stone Creamery

    1.9 (109 reviews)
    Open 11:00 am - 10:00 pm

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    I came to this place after getting the munchies and it was so ass. I asked for a like it oreo overload and she quite literally took the name literate. This employee even forgot to add the rest of the toppings. I paid for sweet cream ice cream and HUGE chunks of oreos. I was aware you're supposed to chop the ingredients to make it more pleasant to eat.

    So sad.  If this is how Cold Stone Employees are trained, then I dunno, I'm at a loss for words....  Anyone see 8 toppings??
    Justin H.

    It's frustrating paying $38 for a half gallon of ice cream thats supposed to have 8 toppings (or 8 items I supposedly paid for). I get some of that cost is convenience fees but please before you look at the photos think how much "3 sides of colored sprinkles" would look like in a half gallon of vanilla ice cream and then look at what I received. Then do that for the other toppings in question please : So I asked for: -French Vanilla Ice Cream & it was correct and all there. -Fudge (Topping) & this was there. HERE IS WHERE THE MISSING ITEMS I PAID FOR ARE (All toppings): 1. Graham Cracker Pie Crust 2. Graham Cracker Pie Crust (Did NOT receive). 3. Marshmallow 4. Marshmallow (Did NOT receive). 5. Colored Sprinkles 6. Colored Sprinkles (Did NOT receive). 7. Colored Sprinkles (Did NOT receive). *I did NOT receive the extra sides of each topping & I have the photos to prove with the receipt. This has happened 9/10 times I order from ColdStone and for some reason I continue to order. I even switch up stores to see if it's one store & I even called a store in advance and still no luck.

    Chocolate Devotion
    Elizabeth S.

    We decided to treat our kids to some ice cream after dinner and we were happy with our choice on coming here! The staff working that evening were friendly and helpful and most importantly patient with our kids while they decided on what they wanted. They have a lot of topping to choose from to add in apart from what you get, if you want to add more. I love that they mix the add ins so it's not a mess on the top. We also liked that they still have some seating available inside and the tables are safely spread out. The only thing that I wasn't a fan of was that they we're almost out of chocolate and didn't have anymore for the day. Not sure if it's like that everyday, once a flavor is out, it's out until they make more? Regardless we had a great time and enjoyed the ice cream!

    M R.

    Me, my wife and kids are all sick after a terrible experience here! I noticed the had mouse traps here but I never imagined after the terrible experience we would also get sick! Please refer to my wife's post to see the full story but this is completely unacceptable.

    A bowl in a bowl???
    Natasha R.

    HORRIBLE!!!!! Almost $40 for 3 desserts. Then they short you on ice cream putting a smaller bowl inside the bigger bowl. Complete rip off. I ordered a sprinkle bowl and as you can see from the pictures, I didn't get it but was sure charged for it. I also ordered a pint of ice cream and it was 3/4 full, not even close to a pint. Called the store and there's no manager in, the girl had no idea what she was talking about, going in a bunch of circles. I will NEVER get ice cream here again. I will be waiting for a call from a manager, if they even return my call.

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    Very good customer service , clean environment is clean and spotless , everything small

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    Review Highlights - Cold Stone Creamery

    I stopped by on 2/16 because I had a coupon that was about to expire but when I got there, there was a sign that said the register was down, I called and Haley answered.

    Mentioned in 3 reviews

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    Cold Stone Creamery - icecream - Updated May 2026

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