Their ice cream is some of the thickest and creamiest out of the ice cream chains. I stopped by to charge my Tesla and this Cold Stone was right around the corner. The service was ok. They were fast but no greetings at all. Felt so cold...pun intended. Prices were as expected. I got my usual coffee with heath mix in and waffle cone read more

this is the 3rd or 4th time i've been in when the people behind the counter did not stop the other prep things they were doing in order to help those of us customers who had walked in the door ... so there's only 1 person helping in person customers & then 2+ others working on other things seems like management should give them a different message about customer care read more

Great ice cream and great service from Dakotah! Made our night after a mediocre (at best) dinner down the road. Thank you! Great Halloween decorations as well. read more

Very friendly and polite bunch of teens working. And as always, a delicious gotta have it cup of ice cream! read more

Cold Stone Creamery - Cheesecake! - Ice Cream & Frozen Yogurt Near Me - Arvada, Colorado

You should not be in the delivery business. I ordered at 5:20 pm and it was finally delivered at 6:40 pm. I had no ice cream anymore as it had all melted. The milk shake was just cold cream. Why did you store it at room temperature for so long? You're a f**cking ice cream store! What? No freezer space? From what I've read about their reviews management doesn't care. Wonder if the owner does? read more

Ok, you better sit down for this. I am about to tell you about the BEST ice cream ever, but there are some specific things you need to say when ordering, so pay attention! Order the Mud Pie, not the one that is currently on the menu, but tell them you want it the old way, the original way that never should have changed! Ready for the description?????? Okay... Coffee ice cream, oreos, almonds, peanut butter (ask for a bit extra), hot fudge, whipped cream (ask for this mixed in, not on top). ARE YOU KIDDING ME??? This is ridic! Now, make sure you monitor those guys behind the counter, don't let them pull a fast one on you and skimp or forget an ingridient. So good..... read more

I get it. I don't exactly have six pack abs and I probably don't need a large ice cream. However, when I order a large, I don't want to be prompted to say 'I've got to have it' just because the marketing department at Cold Stone thought it would be a good idea to rename large. This place sucks. ... but their ice cream really is quite delicious. read more

Decent place. My only complaint is that the management does not seem to understand how to staff. Every Saturday I go in there is only one guy working and the line is usually to the door. I will say it's the same guy and he works his butt off but seriously put another person on shift! read more

I went in at 9:30 with my family and Andrea gave us the nastiest customer service ever. She had another worker there that was the friendliest ever. Also we were almost done with our ice cream and at exactly 10:00 she looked at us with this disgusting look on her face and said "WE ARE CLOSED "!!! read more

Either the management is naive or doesn't care but I'm pretty sure the guys on shift that night were changing credit card receipts. First they over charged us for our ice creams but the place was packed and I wasn't going to hold up the line for a few dollars but then the next day when I looked at my credit card online the charge was for $10 more than it should have been. My friend's credit card was also charged more than it should have been. The manager Lori was really nice about the whole thing but she gave a 10 minutes excuse about a new credit card machine issue that sounded a little suspect to me. Again she might just be that naive about her employees that she really believes the machine added exactly $10 to the tip of both mine and my friend's cards. Either way I love Cold Stone ice cream and will always be a patron just probably not at this location ever again. read more

The ice cream here is so thick (or else there is dough in it) that the workers here roll it out on a board and then you pick what you want on it. Not a bad concept but once you get through all that the ice cream cone you get is very rich...almost too rich.Even if you don't put anything on the ice cream it still is very rich and doughy. Apparently too that is a trademark from the chain is that the workers that prepare the ice cream and deal with the customers have to sing occasionally. VERY obnoxious and even more so if I ever had to work there which is another reason why I would never work at this place and be subjected to such ridiculous shenanigans or ever go to work in food service for that matter. read more

We went in here to grab some ice cream, go figure, an ice cream shop, who knew?! I had the Cheesecake Fantasy, and added pie cherries to it. It was great, my eyes were definitely bigger than my stomach. My boyfriend had the Cookie Dougnt You Want Some, and got oreos instead of chocolate chips. The girl working there was VERY liberal on the sizes, but who's going to complain about getting more? :-) All in all, I would like to return when they have someone playing the piano, there's one in the shop and it would be awesome to have heard it! Good ice cream! read more

My husband and I were looking for some dessert after dinner. Found Cold Stone online and the. hours said close at 10 pm on Sat. We walked in at 9:01 pm. The employee behind the counter said sorry guys we're closed. I said oh your website says 10 pm He said yea our manager said to close early. Ok we left. The issue is there was a family of 4 sitting and enjoying their ice cream as well as a family of 4 in line at the counter ordering theirs. I will never return to this establishment read more

Typical Cold Stone - noting bad to say about the location. The line wasn't too long and the service wasn't slow. She actually gave me more than the cup size I ordered because she scooped too much. I got just what I expected and it tasted fabulous. Something about it not melting too quickly always makes my day. read more

I have ordered from here twice (through door dash) and both times they have messed up my orders. I ordered chocolate chip cookie dough with brownie mix in and both times it comes with vanilla and brownie mix in. When I called to ask what the issue was, the girl said they look similar so that could be the mix in. I believe vanilla has nothing mixed in while chocolate chip cookie dough does. Waste of money trying to buy from here. read more

Closed because they're understaffed. The sign says they'll be back at noon but it's 1:45 and they are still locked up. This is not the first time this has happened. read more

Cold stone has a decent ice cream. I am one starting this locations service. I have come to cold stone for ice cream not attitude. The two girls working tonight are not doing this location any service, literally. After waiting about 20-30 minuets in line behind 13 people (trust me I had time to count) I can't even explain the amount of attitude that was these girls have while doing their job they get paid for. They rolled their eyes at every customers order ( that emoji doesn't do these girls justice). One girl stops taking customer orders to start stalking for the next day with 7 people still in front of me and the line still going on behind me. To the manager of this location, I'm not mad I'm just extremely disappointed. Train them to be employees who understand what business they are in, customer service. I'll take my ice cream with a side of attitude as long as I can actually order and take my ice cream. read more

I just wanted to thank Andrea for taking the time to personally call my when she saw my door dash order. They were out of cookies for sandwiches and when I told her that they were for a very special friend who was having his first Father's Day alone, she told me she would go bake some more and make sure he got the sandwiches. She was very sweet and should be commended for her service. Thank you! read more

Ice cream is good, but it's on the pricey side, so expect to pay more than $30 on a family of 4 for just ice cream...

We took the family here one night since the kids had been good. We had the Super Man, Batman and Wonder Woman themed cups and they were YUGE! Very tasty with all the trimmings. The service was fine (had 4 people behind the counter) and the place was clean and organized. Can't really complain (except for maybe needing to loosen the belt a notch!). Stay away if you are on a diet! read more

Good but expensive! I get a small ice cream, and the total is $4.30. A bit pricey but the ice cream is good. Due to price, I only go to Cold Stone once in a blue moon, otherwise I stick to Dairy Queen, get more for your money there. read more

Very disappointing customer service!! Robert was a total jerk to my husband! He made a comment about how "this guy looks like he likes his ice cream" referring to my husband's weight. This is completely unacceptable!! I will not be returning to this location and hope Robert is reprimanded for his not only unprofessional, but flat out rude comment! I have tried to speak to a manager, but have called twice and there has not been one on duty. Truly disappointed that this kid has a job! read more

3rd time in 2 weeks I've tried this place and 3rd time I've been disappointed. They never have the flavors they offer; EVER! & the team is rude about it. They simply don't care. Oh and to top it off they are out of half of the "toppings" the offer also. I love cold stone and just moved right next to this location. I miss the Thornton one. YOU GUYS SUCK! FIX IT LORI (store manager) ... (currently driving to baskin robins on 38th; where they stay open later too. read more

Its hard not to love the cold stone product line. Previously I had purchased a ice creme cake from another location only to find it a disappointment for the cost and expectation of amazing. I decided to give it a second chance and glad I did. The cake and frosting were wonderful and the recipient pleased with this surprise. The store has comfortable setting and friendly staff. Staff helpful when I called to check on product availability. Price is higher but hard to find good ice cream cakes even at Dairy Queen and certainly not Kings Soopers/Safeway. Would definitely buy a cake here again and the other menu items are just hard to beat no matter the time of year. Good location and easy parking. . read more

I LOVE THIS PLACE, the staff is ALWAYS WELCOMING AND HELPFUL. The place is always clean, I have ordered several birthday cakes from this store, and I have been nothing less than pleased with the results. I like that they are dog friendly as well, our DUKE , loves going as well, waiting outside enjoying the people that come by and pet him. THANK YOU GUYS, I will continue to be a loyal customer. read more