I found myself out of town with an empty propane tank and a big early March n'or easter snowstorm…read more looming ....and even if I could get the tank filled, my heater furnace was malfunctioning following the ice storm and power outage. Yikes! I called McDonalds and spoke with Ryan who was to my great relief delightfully friendly and reassuring. Within a couple of hours, just ahead of the big snowstorm, Ryan had the tank topped off and the furnace warming the place before my water pipes were at risk. All this was very appreciated and provided peace of mind. Superb customer service! I am now a customer for life!

I had a specialized HVAC system custom designed and installed by RJ. McDonald in Barre, MA in 2023…read moreat a cost over $18,000. Overall, I was satisfied with the installation, aside from a few configuration changes they made that didn't match how my previous system's backup switch operated. While it took some getting used to, it wasn't a major issue, and I was otherwise happy with the system. Last night, my system developed what appeared to be a minor ignition issue. I called the company's after-hours service line and left a message. Robin, the on-call representative, returned my call promptly, which I appreciated. Unfortunately, the conversation quickly became disappointing. Before I could fully explain the problem, I was interrupted and told that the company showed I had not purchased propane from them within the past year. I was then informed that, despite spending thousands of dollars on a custom system they designed and installed, they would not service it unless I was buying propane from them. What was most frustrating was not just the policy itself, but the way it was communicated. The tone came across as annoyed and condescending, making me feel like my business and prior investment meant very little. When you spend over $18,000 with a company for a specialized heating system, you reasonably expect that they will at least provide service or support when an issue arises. If this is RJ. McDonald's policy, it should be made very clear before customers invest in one of their systems. I understand businesses can prioritize customers in different ways, but refusing to service equipment they installed simply because I purchase propane elsewhere is disappointing and, in my opinion, poor customer service. Based on this experience, I would encourage anyone considering a custom HVAC installation to ask detailed questions about future service policies before signing a contract.

I highly recommend Paz Pellet repair. I had a problem with…read morethe exhaust fan which needed repair but the earliest he could schedule the repair was 5 weeks. Fortunately he had a cancellation that was next day, Mr Paz called me back and let me know of the open time in his schedule, so we scheduled time the next day. He can the next day right on time and diagnosed the problem and quickly repaired the problem. My stove is working even better than before! Again, highly recommended!

Highly recommend using this company! I can't say enough how nice and thorough my service was with…read morethem. Technician showed up early, worked efficiently and such a pleasant person as well. He really took his time to clean and explain how to use and maintain our pellet stove properly. He even saved me from having to call a chimney sweep by cleaning out the back of my stove as well! If you don't use this company you're missing out!

i had Kevin as a new account Rep and he was so polite i didn't know if i was actually dealing with…read morea oil company he was super easy and informative. Also the tech that came out to my house Cant remember the name was just as good honest easy to talk to polite and gave some good tips. Only Gripe i have is a very small one that i think is just a breakdown of communication was when he was quoting me price per gallon i was told $2.39 Written Quote(Still have Paperwork) as a first time fill price and after getting my delivery i see that i was charged 2.59 and to get the 2.49 price i would have to pay in 10 days and that the 2.39 price was not even possible. At the end of the day the 36$ extra is not going to change my life but i would prefer to have the right hand knowing what the left is saying because it creates a bad taste in customers mouth and makes it hard to trust the company and the employees at their word i will be recording interactions from now on.

Replaced and relocated our propane tank. So happy with them, always pleasant, professional, and on…read moretime. Have used for oil and their service plan and they have been very helpful since we moved here from NV 2 years ago. Thankful for their knowledge!!

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.

Minuteman chimney sweeps helped us with a leak in our chimney. No one else would do it, yet they…read morefixed the issue in less than an hour. They also gave me free advice when I called about a separate issue. I'm so glad they exist!

Scott and his helper from Minuteman Chimney Sweep did an excellent job on our chimney. They removed…read moreall the moss from the top and sides, repaired the crown, and sealed the chimney above the roof line. The repair work looks fantastic, and the cost was very reasonable. They were professional, efficient, and clearly take pride in their work. We will definitely be using them again for future chimney maintenance and repairs.

We have hired The Stone Cobbler for three different projects over the years, and each experience…read morehas been exceptional. They are professional, attentive, and truly take the time to listen to what you want. Their craftsmanship, communication, and customer service are outstanding. We wouldn't hesitate to recommend The Stone Cobbler and will definitely turn to them again for future projects!

I did not have a great experience with this business. First of all they botched the original…read moreinstallment and had to redo but not without an argument. Within a few months of installation a seam separated and they did come to repair free of charge but after a few years a second seam separated. What a surprise! I offered to pay for them to come back and repair. They would not acknowledge my calls or pictures I sent them. Totally would not address the problem. I was referred to AGF Marble and Granite and they could not be more helpful and gracious. They sent someone right away and fixed the seam which was not easy because it wasn't very tight. Also they suspected not enough glue was used during original installation. Next project I know where I'm going.

in and out cleaned up afterwards and removed the old tank quality workmanship replaced old with…read morenew one .

The waiting room hasn't changed since I was a kid. I like the nostalgia. Staff are still just as…read morefriendly as I remember. Came to get my tire patched while visiting from California and had a great experience.

I can't say enough good things about Jay Moody HVAC. They just completed my heat pump installation…read moreand all went well. From estimate to finish, they were awesome. Punctual, personable and tidy. Nice group of people all around and their prices were competitive and even lower in some cases. I highly recommend them.

Annual Maintenance Very efficient. Kept me updated on…read morearrival of technician. Very thorough and neat. Sent me the invoice immediately with pictures and info of what was done. Service plan has them come twice a year. Once for heater once for air conditioning.