My girlfriend uses this office to visit her optometrist and get her glasses. The storefront is always kept very clean and tidy. The office staff does a good job of taking care of customer needs. My girlfriend often comes back to get adjustments done on her glasses and they are very helpful. read more

Cohen's Fashion Optical - Optometrists Near Me - Trumbull, Connecticut

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I have been going to Dr. Rao for a long time. Very Precise Dr. Who has some pretty sophisticated computers and cameras to look at your Eyes internals. Then they have the capability, to adorn you, with the finest and latest fashions. Nothing like the gift of sight! Thanks guys..... I can see again! You knocked it out of the park! Great Experience! Will be back. Stay well, Teresa and Ben read more

Great experience had at this Cohen's optical. Sam was so very helpful such a sweetheart. The doctor was great & answered all my questions & concerns. I'd definitely go back for my eyecare needs read more

Fantastic customer service. Andrea did a fine job and helped me select the perfect pair of eyeglasses. I recommend Cohens. Fine eye doctor and fantastic staff. read more

I could not be more pleased with the outstanding customer service I received from Sam! She was extremely professional and wanted to ensure I was delighted with my purchase. I would highly recommend Cohen's Optical to all my friends and family! Thank you Sam! read more

I went for a contact exam and I was helped by Sam and I must say she did such an AMAZING job helping me and gave the BEST CUSTOMER SERVICE I have EVER had. She even sat with me for about 45 minutes while I tried to learn to put the contacts in, She was encouraging and very patient. I look forward to doing more business with them‼‼ read more

I just started buying my glasses at Cohen's Fashion Optical. All the staff were very professional. They were very friendly and helpful, especially Christina. From the moment I arrived, till the moment I left, I was treated with utmost respect. I would highly recommend Cohen's Fashion Optical in Trumbull, CT to everyone. Sincerely, Linda Joseph read more

Update: I had an appt at 4:30 today for a contact lens exam. A few people come in after me and are chatting, looking at glasses, etc. No big deal. 4:40 rolls around. Sigh, oh look, payless is going out of business, maybe I'll check it out after my appointment. 4:50, still chatting, I'm annoyed. 5 p.m., I'll go get some new shoes and go home. So I went to the lady sitting there and she's apologizing, but I'm too annoyed to stay. I kindly tell her to just cancel my appointment. I have an appointment elsewhere tomorrow at 6. Sorry you lost a once very pleased consumer who rushed to Trumbull from work in Branford, showed up 10 minutes early, just to not be seen. read more

Great experience! Andrea was able to get me in for a same day for an exam, helped me order a new pair of glasses and assisted in getting my current glasses fixed all in one visit. read more

Cohen was one of the providers in my union optical plan. The plan included an eye exam and eyeglasses at no charge. When I arrived I was told that there would be a $50 fee for part of the exam. I was told that the doctor would not see me unless I had that part of the exam. This is a bait and switch business. If you go there be prepared to be scammed. read more

I love this place - the employees are so friendly, fun and helpful in picking out glasses. I learned more about my eyes from the staff here than I'd ever known before. The frame selection is great; they have some really unique pieces and they're pretty reasonably priced. Nice glasses are always going to cost some $$. They always have a $99 special going, but I head straight for the funky designer frames. I get so many compliments on the Vince Camuto and Valentino pairs I got here. The staff also recommended a lens coating that really helped reduce my computer eye strain. The doctors are also great - friendly, fun, and patient with all my questions! Plus they take my medical insurance, no hassle. They also ship contacts straight to my house for the same price as online, but I feel better about supporting a local business. I don't live nearby anymore, but I still stop in for my yearly exam and to get my glasses adjusted. read more

I only went there because my mother had a coupon for an eye exam and glasses. The glasses they gave me were way to powerful. I went back and they did another eye exam and gave me new glasses, but they are still to powerful and unwearable. I also, had to come in from New York three times before I could see a doctor, but I won't hold that against them. Now I know to call first. Thank god I don't need my glasses that badly, because I'm not taking another trip to Connecticut to get this fixed. I almost gave them 2 stars because the doctor and the staff were generally friendly, but I'm still stuck with a 250$ pair of useless glasses. read more

Dr Rao is very nice and knowledgeable

Gotta be honest my experience was really awful... the girl that helped me was sarcastic and rude... I specifically told her that i was on a budget and the. She tried to sell me a 300 pair of glasses and was mad when i couldn't afford it. They told me they would rush the glasses as mine where broken but of course they didn't and they don't care. Do yourself a favor and go to LensCrafters better selection and associates that are not rude read more

So I was late for the appt. and I didn't expect him to take me but the dr said it's fine but when I went in he rushed everything and gave me an attitude and snapped at me for asking a question. All he wanted to do was get home and quickly left when the appt was over. His breath stunk and it was all unprofessional. It was so ratchet. The office was small too. I'm never going there again. read more

The young lady in the front went out of her way to show me all the glasses that were on sale and helped me pick the glasses that I felt most comfortable with. I have come here before and they changed a lot of the staff, it was def a good decision. The ppl now are so much more friendlier and helpful. read more

Up until today I owuld have given them three stars because the optomitrist is very good but the service level is poor. I took a $1,200 dollar set of glasses that were less than 2 years old back becasue the glass broke. I was told for $800 plus I could reuse the frame sand get new lenses, less than two months after the glasses were returned to me-a fix that took over 3 weeks when I was told it would take 3-5 days, the nose guard on the frame broke. When I went to the store I was told by the clerk he needed to speak to the manager before he could agree the repair would be done free of charge. I was thrilled when I got the call saying the repair was in fact free, however when my wife went to pick the glasses up she was told they had made a mistake and it woud lbe $100 to for the repair. After over 5 eyars of being a customer I have had enough, no more understanding why they don't call, no more problems with frames and lenses. Charging me more then we agreed when I left the glasses off is the last straw. i reommend you STAY AWAY FROM COHEN OPTICAL-THEY DO NOT KEEP THIER WORD!!!!!!!!!!!!!!!!!. read more

I have been to this place a couple of times and I must say the staff is great, they are always in the mood to help people. I have always had a great experience and Angela has always helped me through the whole process, she is friendly and fun and always has a smile. Angela does a great job. I will definitely go back if I ever need to. read more

I had an appointment which was confirmed the night before. I showed up early and 10mins after my scheduled appointment the woman called the doctor and he said he would be there in 30-40mins. I was going to them for a medical reason not to get new fashion glasses. Don't waste your time with them! read more

Their anti-glare isn't really good. I paid extra for it and went to get it check out (because I couldn't even tell they put an anti glare coat on it), the lady told me that they could do a better job than what I had. She didn't realize that I had gotten the lenses done there. I told her I got the lenses from them and she was like, "oh then yeah, it looks really good." .... read more

I had a bad experience a year ago with the Milford location but I thought I would give Trumbull a try. I made an appointment online last thurs or fri for today, Monday at 1 pm. I arrive and say "I have an appointment" and the guy asks "are you sure?" Like I'm an idiot. I say "yes" he tells me "the doctor isn't in today." I say "well I made my appointment online" and he tells me, "that doesn't reflect our appointment book." Are you kidding me?!?!?! Why have an option to book if that doesn't reflect your appointment book?!?! So I stare at him and he continues with "we get a printout and call and confirm, when did you make the appointment?" I tell him Thursday or Friday he looks around and finds the paper and says "oh yeah I see it now. I deeply apologize." But doesn't at all seem apologetic. He doesn't offer to book me a new appointment he then goes and tells me to "have a nice day." After a bad experience in Milford and a bad one in Trumbull I am NEVER going back to ANY location EVER again. read more

They were very helpful in assisting me in finding my frames. Very Friendly and extremely polite. I went in twice the first time I was not sure I liked the frame. I went to a few other places came back mostly because of service and was able to find something I liked. read more

Don't go to Cohen's - even if in-network with your insurance - they will take your money and run!! Cohen's in Trumbull, CT (franchised location) took our money and placed the order through our insurance, only to call the next day saying they won't honor the $50 gift card that Cohen's sent us in the mail and we need to pay them $50 more before they will process the order .. and then won't release the insurance benefits! So now we have to wait 10 days before we can use the benefits at another store, all because Cohen's screwed up AND the Trumbull manager won't own up to it .. if you want to learn how to lose a customer through shitty customer service, visit Cohen's in Trumbull for lessons read more

I had a good experience with Cohen's in Westport for reading glasses so I thought I would go here now that I live in Trumbull. Bad idea. This doctor was drinking way too much coffee or something. No talking, very little exchange and my glasses were now bifocal, something I didn't want. Apparently he felt I needed glasses full time and forgot to tell me. I really can't use the new glasses ... not even for reading. Ended up getting some reading glasses at CVS that are much better ... Horrible waste of money and time. Staff was quite friendly. read more

I didn't even want to give this place a one star so I decided to go Cohen's in Trumbull mall so I went in and me. Being Spanish I wanted to talk to someone that speak Spanish and this employee name Angela just treaded me like I'm from a third work country she said to me well u can speak English we are in America the nerve of her don't u know that Spanish speaking is most populated in your america so I said to her if u go to my country then how would u feel if they tell u well u are in a Spanish speaking country how would u feel to all my Spanish people do not go there anymore the experience u will have is horrible horrible who would have her working In there place off business she need to get fired I'll see to it that my family and friends would not step foot in this place again never again she need to be fired this is not the first time I feel harassed by her ...fire her .... I would like to say thanks to the guy that was there .he knew how to treat a customer .... read more

I had a bad experience at this Cohen's. I came in with my mom because she needed some glasses and was immediately ignored by Angela because her English is a little off. I heard her say that this country is for people who speak English or something like that. My mom may not be fluent in English, but she knows enough to get by and I was turned off by the bad service from Angela. We left without getting the glasses and we don't plan to come back to this Cohen's. Bad service. read more