Adam and another tech were very professional and worked well together. After the new part was installed they were very patient to insure that it was working properly and that the oven was calibrated correctly. read more

Ask for Will Warren in the appliance department. Very knowledgeable, listens to your needs, matches prices and follows up after sale. Great customer service. read more

Worst appliance store I have ever dealt with. I don't know how they are still in business.

awful customer service and products. take your money elsewhere. Rude salespeople and service techs. Home depot values their customers way more than this place. Go there. read more

I have most of my appliances from Coffman's, plus a lazy boy recliner. The recliner had an issue once, and they picked it up and fixed it right away. The service calls on any appliance issues have just been stellar! I feel like a pay a little more, but they are worth it! I've always had good customer service while in the store, and was surprised to see the low star ratings by other users. I highly recommend Coffman's! read more

Well Coffman's used to be a business with integrity. That has changed and not for the better. I bought a refrigerator in Feb of 2023. It started making a sound like there was a woodpecker inside trying to get out. When I purchased the fridge, I was told I had a one year warranty. The first time the service dude came out, he decided it needed a replacement part which was ordered and I was told I would be called when the part was received by Coffman's. Approximately four weeks later, I had heard only crickets. So, I go to Coffman's to inquire about getting the fridge fixed. I was told, "we don't do that here," so I attempted to get directions on where I should go. I was given directions by a female who apparently utilizes Stevie Wonder as her spirit animal. So, I find the place on my own and discuss my concern with some dude at the Coffman's warehouse. Dude goes away (I have no idea where he went). So, I speak with another creature that possibly had some human DNA somewhere in his body. I was informed the part which was ordered for my fridge had indeed arrived. I immediately went out and purchased multiple lottery tickets because I have never been so lucky to have picked the ONE day out of a whole month that this part arrived. For a split second, I thought I didn't get called when the part actually arrived so Coffman's could let the warranty clock tick away, but who would do something like that (starts with a C, we will call it just another C word)? The technician came out and installed the part which went smoothly. The problem got better but soon evolved into a reduced woodpecker noise coming out of the fridge. I called again to participate in the warranty activity. In order to schedule this, I had to call multiple times with midnight promises that someone one call me back. This didn't happen for an entire week. I guess the crickets were in charge that week, because that's all I heard. Chirp. Chirp. Perhaps letting the warranty clock tick away is good for the bottom line. I, once again, had to physically go to Coffman's to get the technician to come fix the same problem. The technician shows up and informs me that a new part is covered but there is a service charge of $165 and that the warranty only covers parts for one year and labor for 30 days. I was not told by anyone on all of the previous calls that this is considered a service call and there was a charge for it. I know what you are thinking - did you pay for the service call? While reading this, I invite you to try and detect the tone of this manuscript regarding my opinion of this fraudulent bunch of clowns. After meditating on this briefly, I am sure the answer will come to you. Furthermore, the technician claims this woodpecker noise is normal, which causes me to further wonder why he replaced the part to begin with - if this woodpecker noise is normal. I now realize normal is a stretch when dealing with Coffman's, but this noise is not normal for a refrigerator. It's likely normal for a woodpecker, a popcorn machine, a house framing crew, but not a refrigerator. If I had a woodpecker that sounded like an ice machine, I would call BS on that too. I then check my registration information with Whirlpool and give them a friendly call to inquire about the warranty. Whirlpool advises me there is indeed a full one year parts AND labor warranty on my refrigerator. Again, after the call, I immediately head out to the nearest Stop and Rob to get my winning lottery tickets. All those clowns at the Coffman's circus and I am the sole person who knows about the warranty regarding the 100s of appliances Coffman's sold since February. Apparently, this has been quite the mystery to figure out. I paid for the fridge with legitimate money. This wasn't a charity event. If I had paid with substandard funds, it would be wrong, but substandard products are the normal part of business for the Coffman's circus. read more

I highly recommend people to stay away from Lazy-Boy Big and Tall Rocker Recliners and Coffman's. This store is not a good place to shop. They have wonderful sales personnel and maintenance people. I have owned my chair for 6 months and the base broke twice. I had major back surgery and chair broke while I was sleeping in it putting me in the floor and bruising my spine. Coffman's wouldn't refund my money or give me another chair. I am stuck with this chair and praying it will survive. Not a happy customer. Update.....Guess who called me, Yep, you guessed it. Coffman's called about my review. They wanted to resolve matter where I would delete the review. Coffman's sent maintenance guys over. The maintenance guys wanted to put springs on the chair, so they took my chair in for a third time, the fourth-time chair broke in a year! They fixed a broken board in the back of the chair but did nothing about the nails on a chalkboard sound it makes. You would expect after paying over a Thousand dollars for a chair it would be a good chair. So going to ask some moving guys to move the chair to the garage or a room we don't use much. Coffman's is Horrible. I tried Folks to get another chair or my money back, but they didn't want to help out in any way. Just so pathetic. I will submit them to the Better Business Bureau and make sure all reviews are a 0!!! read more

I was shopping for a new stove and was recommended by someone close to me. They'd previously bought a stove and was extremely pleased with Coffman's sales and service. So I thought, why not? My Saleslady was courteous, friendly and very knowledgeable about appliances. I found the glass top stainless stove I'd been wanting. Friendly staff loaded it up for us and home we came. Total time spent in the store, slightly over an hour. Well done Coffman's!!!! read more

Over-priced and poor customer service. This business is consistently going downhill.

I'm afraid I have a similar experience as the other two reviews to date. After being nicely greeted at the door and sent back to appliances where they would "fix me right up," I wandered, looking at appliances I was interested in, and waited for someone to help me. One lady walked past me twice, and I assumed she was a customer until she asked another gentleman close by if she could help him (he was waiting for his wife up front to finish a transaction). I watched that employee go directly to a desk and sit down. Subsequently, 2 other people who looked like employees walked by as I tried to make eye contact to signal my need. Finally, someone asked me, 10 min before closing time, if I needed help. The help I got was hurried and belittling (I asked to see range tops and he first showed me cook tops, thinking I didn't know the difference). I am potentially in need of 3-4 appliances to replace or upgrade in our home. I'm not inclined to return and spend my money for that kind of service. Very disappointing. read more

If I could rate less than 1 star, I would. Just drive from Memphis to make a purchase. Total would have been 10K -11k. NO ONE ASKED IF THEY COULD HELP ME, OR IF I NEEDED ANYTHING. Headed to spend money somewhere else read more

I called Coffman's at 4:30 Thursday afternoon, had my refrigerator delivered first thing Friday. Tiffany was great, helped me choose what I needed over the phone, and even said she was sorry it couldn't be delivered before morning. The delivery staff were friendly, efficient and professional. Pricing is comparable to the big box stores, and even lower on certain models. I couldn't be happier after dealing with Coffman's - they went above and beyond on customer service!!! read more

I was in this furniture store for 20 minutes actively looking to purchase a dining room set and sectional sofa for my new home, yet on this slow Saturday afternoon not one employee so much as spoke to me, much less offered to help with a sale. Other than mine, only two cars are in the parking lot, so they are certainly not slammed with dozens of customers. I am a young woman with a career, but on saturday I wear jeans and tennis shoes to run my errands, perhaps my attire has something to do with the lack of service, but no matter what I will never be back and will share this experience with friends and family. read more

I just moved from Knoxville to Jackson last fall. We have a 13 year old Lazy Boy sectional sofa that we had purchased while in Knoxville. I noticed that the recliner portion I normally sit on wasn't working the way it used to. Since Lazy Boy has a lifetime parts warranty I checked with Lazy Boy to see who I need to talk with in Jackson. Lazy Boy referred me to Coffman's. I called them for help. They were very professional. David Coffman offered to come out to my house and take a look at the sofa to see what parts needed to be ordered. He came when he said he would and called before he came. He took a look at the piece I was having a problem with. He explained that the mechanism looks good. Some of the screws just needed tightening up and a foot needed adjustment because it was dragging the carpet. He tightened up several screws and adjusted the foot. When he left I asked him how much I owed him. He said "No charge. Just come to Coffmans when we need appliances or furniture in the future." They just earned my future business. Thank you Coffmans for a job well done. read more

I went in the store before Christmas looking for furniture! I was immediately greeted by a sales person! She was very helpful. she ask what I was looking for and helped me find exactly what I wanted! I was in jeans and tee shirt. I will purchase my future home furnishing from Coffman's!!! Besides if a sales person didn't come up to me, I would look for someone!!! Thanks to Coffman's I have and love my beautiful furniture!!!! read more

This is the best furniture store in Jackson! They sell the best quality furniture by far over the other chain stores. Customer service is great! You can't get 20 feet in the store without being greeted by the staff, but they are not at all pushy. If you want to come in and look around they will not bother you or push for a sale. If you want help they will be more than happy to show you around and help you find what your looking for. I won't buy furniture or appliances from anyone else. read more