I think people need to understand that this office is not privately owned, with that being said I have not encountered any issues in the last year at this establishment . I'm very anxiety prone when it comes to dental offices or appointments, but haven't felt that here. I enjoy my visits. read more

Very unprofessional office. I am very disappointed & upset the treatment my grandmother received mostly verbally. Poor front desk & benefits/insurance coordinator communication. If I was the owner I would look into all the reviews on here & make an adjustment on their staff. read more

zero stars if I could. My daughter got referred there I called to make an appointment and she would look for my referral and got back on the phone and told me go somewhere else I asked why she could not give me a reason why. I asked to speak to a manager and she hung up on me. I called back and she hung up on me again, I tried calling back to speak to the manager and they just ignore my calls so sad these employees should be fired for being so rude to patients that are just trying to be seen with a referral! read more

They have poor cleaning during Covid. Wait times are Ridiculous took a month to schedule a treatment only to wait an hour for them to re-do a treatment plan they previously already done only to get scheduled for another appointment. In a year that I have attended the dentist they have gone through seven different doctors which tells you something about the practice. The office staff in the front office bullshit more then doing the work to get patients out. read more

really messy service they send you home after one hour of waiting because they suction plugged right in the middle of my filling. Once they reschedule me they make me wait one hour to tell me they thought I was there for a cleaning. I was assigned to this office but will be calling my union. read more

The receptionist at this office should be fired. Her customer service skills are non existent and her lack of respect and general attitude are disgusting. Not to mention she aimed all those wretched traits at my elderly father. ​ read more

My 86 yr. old mother had a tooth extracted here around the 17th of April this year. I don't know what Chariesse R. is talking about. They were indeed late in coming back from lunch, with four of us waiting at their front door, and there was a bit of a wait, but we needed to fill out first-time paperwork, as this extraction was an emergency, and we'd never been there before. We found the staff, including the surgeon, Dr. Lim, and his assistant, very personable and efficient. My mother felt nothing, and she did not have the "laughing gas." The extraction and the bone graft went smoothly and in a relatively short time. All of our questions were answered satisfactorily, including why we couldn't take home the extracted tooth to freak out our relatives...lol read more

They never answer their phone!!! I have tried calling more than 5 times in the last week trying to make an appointment not once did they answer and not once did they ever call me back!! read more

I got my wisdom teeth out here. The dentist said if I felt pain let him know and he would stop and numb me more. That was a lie. He kept going even after I said it hurt. This was for the second tooth he pulled and I didn't complain for the first one, so obviously I know the difference between pain and pressure. When he eventually did do another shot, he didn't give it time to work even after seeming surprised that I could feel the needle going in. Then he tried to write me a prescription for a medication I'm allergic to. I pointed this out and was offered a different prescription, which contains the only other medication I am allergic to. Both are listed on my paperwork as allergies. I pointed this out and requested something else that I usually get for dental work. I was told that contains a medication I'm allergic to. It doesn't. Then I was told he doesn't write that medication and was offered one of the ones I'm allergic to again. I declined. read more

The customer service is terrible and the staff is unhelpful. I spent and hour and thirty minutes in the office for a consultation that only took less than 10minutes. To get a convenient appointment is impossible. The receptionist is rude and I did not enjoy my experience. read more

If I could give this place 0 stars I would. The dentist is not an Oral surgeon at all that's a lie. He only look at 1 tooth that was bothering me and said my filling was not done all they way. Then I ask for a relaxing pill for the apt. He told me you don't need a pill you will be fine. I hate needles hay that was why. The. Waited in the waiting room for my next apt while the lady on the phone was yelling at someone. This place sinks would not be returning. Also they scheduled my apt a week latter without telling me. They said they will call me when I need one. But no phone call at all just a text message confirming an appointment. read more

I haven't even been to the office yet, and after reading the reviews I definitely will not ever. I tried getting through to book an appointment for over 30 min and the phone would either ring or pick up and hang up. At first I thought well it was an accidental disconnect. nope it happened OVER AND= OVER AND OVER AND OVER AGAIN read more

If I could I would not even give them 1 star. They are super mean. The staffs have very harsh attitude with patients and people who are not speaking english. The way they talk to you its like they want to fight you. A1 building read more

This place has is a joke . When I 1st started going there the dentist was great. Over the last few years it's the worst customer service ever. They cancel my appointment less than 24 hrs and want to reschedule 6 months out . That's a joke read more

This review is for the front desk. My appointment is at 4pm today. Got there at 4:01pm to be exact. The front receptionist didn't even acknowledge me the whole entire time I was there even when I checked in. It's 4:50pm and I'm still waiting. Finally, I lost my patience and asked them how much longer, which the other receptionist in the back comes and tells me that the dentist can't see me today because he has 3 patients ahead of me and that it takes an hour for each patient, and then proceeds to asks me if I can reschedule. At this point, I'm angry that they didn't even call me earlier when I was at work to tell me that they were behind by 3 patients (3 hrs behind) and couldn't take me in today. Waste of my time off from work!!! A courtesy call would've been nice. Very unprofessional and bad communication here. Next time, I'm calling way ahead of time to see if they can actually see me at the time they put me down for. read more

One of the worst locations I have ever been to for dental care. Front desk staff mainly the lady who sits in the office behind the front desk staff I believe she is the manager and mainly handles billing is extremely rude and unprofessional. The entire office is handled pretty unprofessionally constantly over booked and have no respect for patients or themselves evident by the way they dress while working the front desk. I've gone to them for years and I constantly tell myself I should switch to a new office because of the way I've been treated and the way I've seen other pts treated and today I finally did it. The office staff needs training on scheduling as well as how to treat pts. Very poor service read more

had a tooth that had broke in half and had went to two different dentists before and finally got one to listen to me and pull it there was no pain and i even asked for no pain pills great dental office to go to if you need some work done read more

I called the office in june they gave me an appointment for November because I was a new patient. On the day of the appointment they called me to cancel because the dentist was out, in which I understood. They rescheduled my appointment for December and they cancelled again. The receptionists that called me were completely unprofessional. I didnt get to attend nor will I plan to. Thank you for cancelling the appointment because I dont plan on coming to this joke of a place. If I could give zero stars I would. read more

Iv made this my home dentist for over a year now. Very nice and caring staff. Very pleasant experience. :) read more

Coffee Dental Group - Oral Surgeons Near Me - Modesto, California

I read the reviews on this site before I went to my first appointment so I was a little apprehensive. But, the conditions described in the reviews were not the conditions I experienced at this business. The waiting time was minimal, everyone I had contact with was pleasant and helpful. Either the business has significantly changed since you wrote your reviews or something is not pleasant on your part. read more

I have NEVER been seen on time at this office. Today I was seen 45 minutes late. No apology for the wait. This appointment was rescheduled by this office less than 24 hours before my appointment. They did not bother to tell me that the dentist that I had the appointment with, was no longer working here. The staff is rude, unprofessional, and unknowledgeable. . read more

I visited Coffee Dental Group as a result of a change in my insurance that I thought might save me money over the dentist I have used for 20 years. Bad thinking on my part. The exam consisted of X-rays and gum pocket measurements. I was told that the X-rays showed three cavities that needed to be addressed and the gum pocket measurements were mostly 6 mm that would require "Deep Cleaning" at an out of pocket expense of $480 over two visits and that it was recommended that I also have antimicrobial treatments on 12 teeth at $35 a tooth for an out of pocket cost of $420. For a grand total of $900. I was able to get an appointment with my previous dentist the very next day for a cleaning and exam. They said I didn't really need any of this and when they did the gum pocket measurements they were all in the acceptable range below 4 mm and all I really needed was a regular cleaning at $175. It appears that Coffee Dental is not providing accurate information to patients and that they are focused on making money through scare tactics not based on real facts. I would not recommend using them for your dental work. I am sticking with my original dentist, Glen Hebert. He and his staff are great. read more

These people are so unprofessional. I got approved to get some dental work and they didn't get back to me. I had to call them to get the information. I left several messages for them to call me back , and still didnt get a call. So ignorant. What's their purpose in the office if they're not doing their work ! NEVER using these people to work on my teeth or give them any of my money !! GRRRR! read more

Worse dental office ever!! Been waiting over a year and a half for a root canal. Every time I scheduled an appointment their specialist called in "sick" that day. That happened to me on 5 different occasions. Finally they told me it would be best for ME to switch dentists!! Because they can't get it together...this dental office is a joke!! My husband went in today for a severe toothache. Can't see him until 3 days from now and that's only to refer him somewhere else as they don't pull teeth? WHAT!! The front office is incompetent. Dentist seem to be ok although in my 2.5 years of having this office provide service I've seen him maybe twice since my appointments keep getting cancelled. If I could give them zero stars I would. They're about as bad if not worse than western dental and we all know what a ridiculous that place is!! read more

I moved to Modesto from San Jose. The Dr. I saw at Coffee Dental Group for my root canal. I got in quickly and was seated with the Dr. starting his work in about 15 mins. This was about 1/4 of the price I paid for one at some big fancy oral surgeon in the bay area to do the same work and my Dr. at Coffee Dental Group did an amazing job. I was numbed up (something that is hard for me to do), the procedure went quickly. Almost no pain, didn't even need the pain killers that I was prescribed. Day after I feel great and my tooth is fixed... Recommend Highly!! read more

Staff and doctor's here are amazing. After not going to the dentist for several years they really helped me put my oral hygiene on track. They are very thorough and professional. I also had my wisdom teeth removed here yesterday, and their Oral surgeon is amazing. He did extracted all 4 wisdom teeth fast and painlessly. I'd recommend these guys to anyone! read more

Difficult to get appointments when I've needed them. I have an ongoing problem with a recent root canal by another endodontist that had to be redone. It was redone and then had to be referred within the practice to the dental surgeon because it was a failed rescue. I could only get an appointment two months out, and now am dealing with infection, and there is no provision for emergency appointment. On billing, when I went for the root canal, I was not told in advance that my insurance would not cover it, and that I would need to pay out of pocket. Planning with the patient ahead of time needs some shoring up. The fair thing is to do an assessment, give the patient an estimate of costs and coverage, and then, if the patient wants the services, go ahead with all deliberate speed. Yes, the best surprise really is no surprise. I hope this information helps you to improve your practice. Thanks for your attention. read more

I am so pleased with this dental practice and grateful for such a positive experience. From the front desk staff and hygienists, to the 3 separate dentists/specialists I've seen, every single person was kind, knowledgeable, gentle and very efficient. I went in Friday morning for an extraction of a fractured tooth which had abscessed. I'd very recently had a terrible experience with a previous dentist. I was in pain and pretty anxious. The dental assistants/hygienists were phenomenal. The dentist that does the extractions listened to my concerns, answered all of my questions and preformed the procedure surprisingly quickly and with minimal pain. 2016 was the year of dental hell for me so I'm so grateful to have foundnow found a practice I can trust to receive good dental care. read more

My husband went for dental work and was told he needed deep cleaning and it would be $200.00 for the four quads he hasn't any back teeth on one side to clean we went to another dentist who cleaned them for $50.00 and did not even have to do deep cleaning, he was told he did not have any tarter and therefore did not need deep cleaning coffee has tried very hard to make money off of us mainly by refusing to put the crowns our insurance would have paid for instead wanting to put crowns that would cost us out of pocket $800.00 telling us that the ones we wanted would not last a couple of weeks after speaking to two other dentist and finding out this was not the case we opted to go somewhere else. Before you get any work done from coffee dental make sure you talk to your insurance company and get a second opinion read more

Doesn't even deserve a star. Went in to pick up something for my mom and the rude receptionist didn't even let me finish before she cut me off with her smug look and snarky response of "You'll have to wait" really? You couldn't just listen to me before you so rudely responded. She proceeded to stare at her computer for a few minutes. I watched her rudely customer service an elderly man. After this I would've just walked out if not having to pick something up. I was going to make an appt but I will take my business elsewhere. When I finally did get what I was there for in the first place, she was rude because she didn't know how to bill me. That's my fault? Word of advice coffee dental group, get A NEW RECEPTIONIST! One who possibly smiles and greets! read more

Omg where to start. My daughters app was at 3:30pm and I got there 10min early. I wasn't called in till 4:00pm and the doctor saw her for about 5min to then tell me the specialist would have to see her. I waited till 5pm for the specialist for him to look at her tooth and tell me to come back in two months. Horrible service!!!! If you want to wait two hours for the whole processes then this is the place to go read more

I had a very bad experience at a Salida Dental office and so I left them and went over to COFFEE DENTAL GROUP...THEY WERE SO NICE AND HELPFUL and they were able to put me to eaze. I love them, office is a little small hopefully they will expand the office soon! Melinda R. read more

I called for an appointment. I was a new patient looking for a dentist in my network. The reception that answered the phone on May 3rd said the next appointment would be July 27th. Almost a quarter of a year to get an appointment? read more

I have been bringing my children here for a few years now. The staff is always nice and helpful. Small nice little waiting room. Basic dental office, basic hours, always gets the job done! No complaints here, Thank you read more

Very comfortable atmosphere and very friendly staff, especially Gabriela, the front receptionist whom is extremely professional. Also, I usually don't like having a mans big hands in my mouth but the doctor I had was very gentle with the shots and work as well. Hands down the best experience I've had at a dentist which makes me question the bad reviews. Either they were just having a bad day or they are stuck up snobs. Take it from me, this place is very professional and quality of work is exceptional read more

Went in for my apt and the front desk was not very friendly or warm like you would expect. Had to wait a while to be called back. Then had to wait another extended period of time once in the chair. I went back to the front desk and they told me they forgot about me. Seriously?!? How do you forget about someone?!? I walked out at that point and will not be returning. read more

Appt was at 2:00. Wouldn't be seen until 3:00. Asked to reschedule and it would be over two months away. Not a great first impression

if i could give it a 0 i would Rude phone service denied me service because i didnt fit THEIR schedule I wouldnt recommend them to ANYONE unless you want to be verbally crapped on and insulted read more

I left my dentist of 20 yrs for insurance reasons. Always got good hygenic care. I floss daily and have no problems. After 2 years of regular checkups and cleanings a new dentist at this office tells me I need a deep cleaning for an estimated cost of $2,100. Being suspicious, I went back to my old dentist who agreed that I now needed a deep cleaning because they hadn't been properly cleaned in a long time. He said that you don't get that amount of plaque build-up in 6 months. He asked me if the dentist cleaned my teeth himself,which was true. (too cheap to hire proper hygienists apparently) It seemed at the times the cleanings were quick and basic but since the dentist was doing it himself I assumed he knew best. My old dentist took care of the problem and at a fraction of the cost. So, to sum up Coffee Dental in one word it woud be Negligent. After that comes opportunistic greed. Hope your experiences are better but consider yourself warned. read more

I have been going to Coffee Dental for many years with no problems with the employees or dentists. On November 27, 2017, I had my six month appointment. I need to mention that six months ago my teeth were fine and just cleaned. When I went in for my appointment I saw the dentist and was shocked when the billing person told me I needed $3,000.00 in dental work. I went to another dentist for a second opinion and I found out I only need to spend $765.00 for dental work. I do not appreciate being taken advantage of for their monetary interests. read more