Please take this warning serious! I wish I took other reviews more serious before putting myself…read morethrough what I endured here!!
I have been procrastinating writing this review because I am not one to ever leave bad reviews. The only reason I want to share my experience is to hopefully prevent anyone from going through what I had to go through with this business.
I had a wisdom tooth removed back in early April.
During the procedure a tooth in the front was chipped. I did not realize till days later since I was in pain from my procedure and the medication was wearing off, also they damaged a nerve taking out my wisdom tooth. To THIS DAY, I have hardly any feeling on the bottom right side of my lip. Just a slight sensation. When I brought up concern for my lip, I was met with lack of care. Same as when I brought up my chipped tooth.
When I had my post op appointment, the surgeon made me feel, I was being dramatic about not being able to feel part of my face. Told me I could feel it because of a test they did and it will get better. How do you know what I can feel?
July now, I have not regained feeling from that time.
When I brought up my tooth being chipped and the pain, they asked me to come in. The dentist I saw told me,
"Yes I see your tooth is chipped, but I won't fix it, I want you to see the surgeon first. We can keep an eye on it and if it gets to the point of needing a root canal, then we can do one."
I'm sorry, but I don't want to be in pain while they "keep an eye on it" then I have to get an expensive procedure done. When one, it was their fault it was chipped, two my insurance covered the simple fix.
They had me come back 2 days later, to see the surgeon, when I called prior to my appointment I asked will they be fixing my tooth. I was told
"uhhh, no, you're only here to see the surgeon for post op. If you want your tooth fixed, your dentist (the one that refused to fix my tooth) will have to be the one to do that, and she's not here today, you'll have to schedule another appointment."
I don't understand why any dentist wouldn't be able to fix my tooth and I don't understand why the receptionist could not understand I am in pain, I couldn't eat or sleep. No sense of urgency at all, the customer service here is awful and they need to work on in office communication.
After seeing the surgeon and showing him my tooth, he called in Dr. Sasi, who is the only kind, caring person I encountered the multiple times I had to go to this office, she told me she was sorry for everything that happened and she said she would fix my tooth right away. I am so grateful to Dr. Sasi for showing me kindness, empathy and care. My anxiety was through the roof. I am not a confrontational person, all I wanted was to not be in pain anymore and get some answers.
After all of this, I received my claim from the insurance and there were things on there that my insurance said was not covered because they shouldn't be charging for it, as it is part of the procedure. I let my insurance know what I had been through. The rudeness and confrontation I was faced with while trying to communicate with the office staff. I told her the manager of the dental office told me, that a grievance was filed and there was nothing they could do for me anymore. When I told my insurance, they told me no grievance was filed but there was going to be now.
Finally today, I spoke with my insurance and they told me that the dental office received the letter back in early June, That they were only supposed to charge me a certain amount, well they continued to charge me $200+ more than what they were supposed to. Finally they are crediting me back what I shouldn't have been charged in the first place and canceling future scheduled payments. Only AFTER, my insurance called them and I asked why I was still being charged to this day.
I wanted to share my story, there's honestly even more I could add on about my experience but this review is already long. Hopefully people take it as a warning to stay away from this place. Receptionist are not kind. Very confrontational, they will ignore you to try to evade situations. They close at random times and there will be no one answering phones. It can be so hard to get ahold of someone. Once they got your money and you have any type of trouble after, they make it so difficult for you. I'm sure a lot of people just give up and being a more reserved person I wanted to. But my family encouraged me to not be taken advantage of.
This place honestly needs to be looked into!
Please, please for your sake. Take a look at other offices, this place does not care about you, they want money that's it. I'm sure there are people who work there that care. Like Dr. Sasi, but as a whole and the majority, this isn't a place you should trust to take care of you or your family.
