We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

Average price compared to others. Service declined to the point that it was more of a headache…read morethan anything else. Promises of services were not kept and an attitude from the owner, Japi, that he really only cares about checking the 'completed box' and collecting payment. Suggest you find a company that actually cares about their customers...

We were given a timeline of a month or two on completing our pool on December 2021. That included…read morecoping, tile and plaster. Tile was pre-paid, coping was selected and contract was signed. There were some issues with setting and managing expectations up front but in the end, we are happy with the final product. It is 4/28/22 and pool coping, tile and plaster are complete. We had a 4 month wait and it took 1 month to get the job done. There were a few unexpected expenses during the project but that is to be expected for a project like this. By the time the project was complete we ended up paying roughly 20% more than the quoted amount. Also, we had to choose different coping as the one we originally chose was no longer available due to supply chain issues. There are a lot of shortages going on right now. Workers and supplies. This is not a fault of Blue Escapes, these are just the times now and unfortunately, we along with Blue Escapes were caught in it. This along with price hikes on everything (plaster, tile, etc.) which we weren't charged extra for. Blue Escapes uses quality workers. Watching them lay the tile and take their time with each tile they laid just solidified why it takes a while to complete these remodels. The owner is an honest man who is a wealth of knowledge. Bob (the owner) came out to ensure each step was completed to his satisfaction.

Our wish was their command! At a fair price, too. We wanted a water feature and shorter steps and…read morethey delivered just in time for pool season. It's quite a comfort to know I have an honest and talented pool renovation and maintenance company just a phone call away.

Working with Tyler and team on our new pool and backyard project was a 10/10! Tyler was super…read morepatient and flexible with us as we went through the process, gave us great ideas and recommendations to ensure we got what we wanted, and delivered an exceptionally quality project. Tyler's crews were all truly, truly outstanding through every phase of the project. We were shocked by how thorough, consultative, and committed to quality they each were. It says a lot about Tyler and Lonestar that the folks representing him really operate the same way he does. Tyler kept us in the loop, was honest and transparent with us, and made communicating really easy. You can't go wrong working with this team.

We had a great experience building our dream pool/backyard with Lonestar! The owner, Tyler, won us…read moreover by having amazing communication throughout the process of getting quotes/selecting a pool company. And luckily, that amazing communication continued throughout our building process, as well as afterward. We highly recommend Lonestar!

Sorry to say this is my last excellent review for Riverbend Sandler service tech James Guice only…read morebecause we sold our home and no longer own the pool!! But James once again did a fantastic job with a small repair needed to satisfy the buyers inspection. James is just the best, he is knowledgeable, friendly and always responsive. Thanks for all your great work James!!

Riverbend Sandler just instituted a service fee on paying with credit card. This is absurd. These…read moreare not $3-5 charges. These are hundreds and thousands of dollars of repairs and maintenance and then they instituted a percentage service fee to pay with a credit card? Not acceptable. Ok fine, I will pay you cash. Nope, service people don't take cash. This is not ok. We have been loyal customers. This is not how to treat customers. This is not how to do business. If you don't like your terms with the wire company you need to manage your business with them.

Joel is awesome, he did me a real solid after a separate location (Custer and 121) closed 20 mins…read morebefore their scheduled 6pm close time he agreed to wait for me so I didn't completely waste a trip. Stayed 15 min after close time to assist me. Very much appreciated, outstanding customer service!

After years of searching for a reliable pool service, I finally found the gem I've been looking…read morefor--**Penny Pincher Pool and Spa in Plano, TX**. Skyler, our technician, is the definition of professional: polite, knowledgeable, and always on time. Since switching to Penny Pincher, my pool has stayed **crystal clear**, week after week. Before them, it would turn cloudy within just a few days of service. What really sets them apart is the attention to detail. I get an email after each visit with a breakdown of the chemicals used and exact amounts--no guessing, no surprises. It's that kind of transparency and care that makes all the difference. If you're tired of inconsistent service and want a pool that looks as good as it should, **give them a call at (972) 208-2999** or stop by and see them. You won't regret it!

My pool has been swamp green on and off since February. I begged my leasing company to send a new…read moreservice provider out and finally, Dan from Pool Troopers, to the rescue!! The previous pool vendor gave me a list of reasons as to why this was happening and was constantly "waiting on approval for leasing company" or parts ordered. Dan fixed both issues with parts he already had on him and had the pool clear and glistening in under half an hour and we were able to swim the next day. Months of stress and repeated phone calls and he fixed in one quick visit. Only wish I had been even more persistent about switching vendors sooner. Dan from Pool Troopers, thank you sincerely!! We were able to swim for the July 4th and actually enjoy our backyard!!!

Have been getting a weekly cleaning service done for about a year or so which the technicians the…read morecome out to service changes from time to time. All of the technicians have been friendly and pretty good I've been pleased. We have a relatively new technician for me anyway Joshua Ramírez has done an outstanding job my pool has never looked this good I hope he stays on my route for a long time.

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.