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    Cocobella Spa

    3.0 (2 reviews)
    PriceyDay Spas

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    Carte Blanche - What I ordered....what I got.

    Carte Blanche

    2.2(14 reviews)
    4.5 km
    $$

    I was looking to try a new hairdresser in Orleans and was recommended to Roy Jouni (owner) at Carte…read moreBlanche Spa on Innes. I happily met Roy, and had a pleasant experience with my appointment. Was offered wine, and chatted easily! Long (and expensive) story short, my hair turned out nothing like I had expected. Both cut and colour were extremely choppy, not properly blended and I have a blonde lions mane around my face (so I can't pull it back to hide the two very different length of hair I have). I tried styling it myself, different ways to wear it... but nope. I know that this can happen, and decided not to be rash but instead to let him rectify the situation. I emailed the salon, and they said to come in for Roy to take a look at what needed to be done and we would book the appropriate appointment afterwards. I was satisfied with this response and agreed to meet at the salon today at 6:15 pm. I arrived shortly after 6, was offered water and sat and waited... and waited... At 6:45 I went to the receptionist to say I would come back another time. She offered to go check to see how long he would be. I agreed to wait. I was not prepared for what happened next... Roy came out squinting, looking around as if someone had just disturbed him. Asked, "can I help you?" I explained that I had an appointment at 6:15 to discuss my hair with him. He said, "and you're waiting?" I said, yes but I had been waiting half an hour. To which he replied, "and you have a problem with that? I'm in the middle of a session!" I said yes, that he had set the time. He then turned to reception and said, "I'm NOT doing it!" Dismissed me by waiving his arms and walked away! At this point I welled up in tears. The receptionist was kind and apologetic. Said I caught him "in a bad moment". I reminded her that he was the owner and I promptly left. If you were one of the customers sitting in the waiting area that day, you can attest to his degrading and dismissive behaviour. I am truly shocked anyone would speak to a client this way. Never mind when given the opportunity to retain business and fix a clearly bad hair cut. I couldn't leave this alone, and let his bad behaviour continue. If you are considering trying out his salon or spa, please keep this in the back of your mind. Paying $400 to be yelled at in a lobby, for a terrible hair cut was not at all what I had in mind. Not so neighbourly Roy. (Photo of what I asked for vs. What I received attached)

    If you cherish your nails go to a different spa.Tthe technician used a coarse grade file- most…read moreoften reserved for feet on my hand nails and essentially destroyed them. I will never go back. and the prices are insane. definitely not worth it.

    Photos
    Carte Blanche - Before they burned my hair and after. 100% naturally silver, no product, just extreme heat

    Before they burned my hair and after. 100% naturally silver, no product, just extreme heat

    Carte Blanche - "Finished look"

    "Finished look"

    Carte Blanche - What i wanted

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    What i wanted

    Hand & Stone Massage and Facial Spa - Orleans

    Hand & Stone Massage and Facial Spa - Orleans

    3.8(4 reviews)
    2.0 km
    $$

    I have been a regular customer at Hand and Stone for the last year and I have had only pleasant…read moreexperiences. I first booked a massage here after getting a recommendation from a friend. I have had 3 massages with Jessica and have been extremely happy with the service every time. For an extra charge you can have lavender added to the massage lotion and I love leaving with the delicate smell of lavender. I have purchased the eyebrow package and Alex is the aesthetician that I have booked with. Alex is knowledgeable, friendly and professional. I would recommend her to my closest friends. I have a facial booked with her next month and I can't wait! The spa is clean, beautifully decorated, they have tea in the waiting room for before and after your appointment and the front desk staff are friendly with excellent customer service. They call you in advance of your appointment and I also get email reminders. For the massages I have had to book them one month in advance and during the December it was difficult to get an appointment but now I know to book sooner. They have membership options but I have purchased the 6 massage package and the 5 eyebrow waxing package and I find the prices to be reasonable. Great business if you are looking for a one stop shop for massages, facials and waxing!

    They offer couples massage in the same room ! What a nice way to spice up your love life!…read more They offered (optional)warmed/heated beds and heated blanket if needed. I am always cold, so this was such a lovely little treat! And no extra cost. 5$ extra for aromatherapy, which was nice. Was it worth 5$? Kind of. I felt the masseuse ( male) did a really good job. Thorough. I felt he was trying to fix knots as opposed to just rubbing for relaxation. Which was what I wanted! He also explained which areas need to be stretched more often etc. This was important to me; I want to know how to improve my aches. Not just pay someone and then leave . I felt more educated after I spoke to him about my problem areas. The receptionist was also very nice. Professional. Informative and helpful. I will return !

    Photos
    Hand & Stone Massage and Facial Spa - Orleans
    Hand & Stone Massage and Facial Spa - Orleans - Lobby

    Lobby

    Hand & Stone Massage and Facial Spa - Orleans

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    Core Elements - Our RMT team!!

    Core Elements

    3.0(2 reviews)
    1.1 km

    I'm commenting because the same situation described in an earlier post happened to me almost…read moreidentically. As a new patient, I booked an appointment online using a platform that clearly stated the appointment was not confirmed until approved by the clinic. After booking, I never received a confirmation, so I reasonably assumed the appointment had not gone through. Weeks later, I was contacted and informed that I had missed an appointment and would be charged a no‑show fee. I later discovered that both a confirmation email and a reminder email sent prior to the appointment had gone to my junk folder. To add to the confusion, I was also told that the system indicated I had clicked an unsubscribe link and opted out of communications, which I did not do. I only became aware of the emails after finding them in my junk folder. This further underscores how unreliable and unclear the communication process is. This highlights a systemic issue with the appointment platform that needs to be addressed to prevent missed appointments and no‑shows. I understand that the clinic has clear policies in place, and I appreciate that they attempted to offer the remainder of my appointment time before applying the fee. However, the platform does not provide fail‑safe, transparent communication for confirmed appointments--particularly for new patients. Until the system is improved to include explicit confirmation, redundant notifications, and clearer appointment status tracking, situations like this will continue to occur. Charging patients for failures stemming from the booking and communication system reflects poorly on the business. Unfortunately, as a result of this experience, I will be looking elsewhere in Orléans for a new massage clinic.

    Always very clean and quiet, with courteous receptionists to welcome me as I walk in. I try to see…read moreShannon if she is available. She has massaged me a few times and respects that I like to be quiet during my appointments. She has also learned that I have a high pain tolerance and isn't shy about really getting in there to loosen my knots, but always makes sure to check I am still okay with the pressure. I leave every appointment feeling sore (no pain, no gain!), but knowing that Shannon did everything in her power to help with my tense muscles.

    Photos
    Core Elements
    Core Elements

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    Cocobella Spa - spas - Updated May 2026

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