Once again a screw up with the schedule. Waited over an hour for a 6:00 am pickup, but no show. No one to call until almost 30 mins after the office was supposed to be open. Probably the 4-5 time this has occured. I think I've finally learned my lesson. Avoid this extremely poorly run service! read more

My friends and I had the unfortunate experience with this company on 12/2/22 to be picked up from MCO(Orlando Airport Hyatt). Our pick up time was 10:30am and the driver arrived nearly 30 minutes late. The transport vehicle had a trailer attached for our luggage(12 passengers) and the driver failed to lock the trailer and 2 pieces of luggage were lost in the street. Instead of the driver being immediately pulling over he drove a distance, pulled over to lock the trailer, but did not allow us out of the vehicle to go retrieve the luggage. He instead circled back around the huge airport, and by the time we got back around someone had stolen one piece of luggage leaving one of my friends without anything for our cruise that would set sail at 4pm. When we contacted the company their response was "we are not responsible for luggage". How not when your driver failed to secure the trailer? Do yourself a favor and do not book with this company, as they are not customer oriented and lacks accountability for losing thousands of dollars in personal items for a customer(they refunded 50% of the transport cost but that amounted to $180). Just disgusting and despicable. My friend once we return from our cruise plans to pursue a civil suit at minimum. JUST STEER CLEAR OF THIS COMPANY. read more

I have used this company for a long time and I absolutely know the drivers because I travel a lot and they're great. The problem I have is that their phone does not work after business hours so if you're hanging out there and have no idea what's going on? There's nowhere for you to turn. Second of all if they make a pick up time with you at 12 o'clock and then they push it back to 1 o'clock, but don't shop till 130. That's not really good. I've had good trips with them as well but the last two I had a friend in town she went online booked the shuttle. She got a confirmation number no one ever called her. No one ever showed up to pick her up, they have a business. They just need to make sure they take better care of. read more

AVOID - BEWARE - HIDDEN CLAUSES WHEN YOU BOOK Bad service, awful people at the phone. Since lots of people cancel after reading their well deserved reviews, they charge 5% on your card (for "processing fee" whoa!) and refuse to refund in case of cancellation. Very unprofessional and terrible customer care. AVOID LIKE HELL read more

I arranged a shuttle for my niece and her boyfriend several days in advance for their arrival. They were picked up over an hour after the pre-arranged time. They told me that the previous set of passengers arrived an hour late, which delayed my niece's pick up by an hour. I asked for a discount on their trip given the circumstances and was told that it wasn't their fault the previous flight was delayed. Really? You have no other vans or drivers available during COVID when so many people are out of work? You knew about the delay and couldn't have arranged for someone else to pick them up? Next time I will just have them take an Uber or Lyft. read more

Had a large group of over 30 people, was very late, after 2 hours many people who had paid took Uber instead, terrible customer service

On our first experience with them, they were an hour late and made excuses about it. Our family who reserved a time an hour later waited an hour, and then was told they were another hour and a half away so they ended up booking an uber without a refund from this shitty ass company. On the second experience, we were told the shuttle would be late because we were late to our reservation when we in fact checked 10 minutes early. A cocoa beach shuttle came but the driver rudely told us it was not for us, then left and we proceeded to wait in the cold weather. We ended up calling to get a refund so we could take an uber, but were left on hold and they never answered. 10/10 DON't recommend this "business". If you are thinking about it, you might as well just book an uber instead because you will likely end up having to do that anyways! read more

Great service at a great price. it was overall a positive experience. Traveling can be very stressful and it was nice to know your ride was waiting for you. read more

love the people who work for cocoa Beach shuttle. Driving a shuttle is a Great way to serve people.

These guys deserve 0 stars. Had a 9:30 pick up and still here waiting to be picked up at 11:25 with a 2:35 departure time. Extremely disorganized and flight time is not respected. Not sure what shuttle service to airport is best, but cbs gotta be at the bottom. Don't let the slightly cheaper fare fool you, you might end up spending more money missing your scheduled flight. They tout having a fleet of 30+ vans, but I call bs. PLEASE DO NOT USE COCOA BEACH SHUTTLE IF YOU WANT TO MAKE IT BACK HOME! read more

Cocoa Beach Shuttle - Probably going to miss flight due to cocoa beach shuttle - Airport Shuttles Near Me - Cocoa Beach, Florida

Unprofessional, Rude, Poor communication Very, very rude customer service including the manager named Ron. We simply had clarifying questions regarding our reservation and possible cancellation and they were incredibly unprofessional and rude. Do not use this shuttle service, would absolutely NOT recommend. I would recommend Uber or Lyft. read more

The second time we've used the service and it was extremely poor each time. The shuttle was late both times. The first driver reeked of alcohol and apologized for the fact that he was up all night. Avoid. Avoid. Avoid. read more

Traveled with Cocoa Beach Shuttle from MCO to a hotel in Cape Canaveral on July 13th and then from the cruise port back to MCO on July 21st. Both trips a nightmare. When waiting for pickup from the airport, the original shuttle was late- and there was a line of people (including my party of 7) waiting to board in the heat. The van clearly did not have room for all the people waiting. The driver got out, started loading people and luggage on the van, only to later figure out that the people and luggage he boarded weren't supposed to be on that van. Another van showed up much later, with the first driver still trying to determine who belonged on his van. Absolutely no organization. And it definitely seems they overbooked. The second van finally squeezed us on with our luggage and the first van still hadn't finished loading. Plus they still weren't able to fit everyone else. For the return trip from the cruise port, we waited (standing) for well over an hour and a half in the heat with very few updates about when a van would arrive for us. Again there were way too many people to fit in their tiny vans with luggage. We were among the very last people to leave the terminal. Plus the driver was using a cane and was clearly struggling to load luggage into the vehicle. I will NEVER book with this company again. My mother is a recovering heart surgery patient- she and all the other people waiting did not deserve to stand around in the heat for that amount of time. We were later told the company was down two vans that day. Ridiculously poor planning on the company's part to book all these people without sufficient space. Don't book with this company if you value your time, schedule, comfort or customer service. AVOID COCOA BEACH SHUTTLE AT ALL COSTS. read more

If I could give them a negative ratinG, I would. When we first arrived to MCO got out luggage and we waited for over 1.5 hours for our 130pm shuttle. Once we realized that the 1230 people were still waiting, that's when we called them to receive the disrespectful dispatcher arguing w us. Were transferred to a woman who rescheduled us for a ride to the airport after our cruise.. Getting off the ship we were directed to a desk. There was no desk. We found a woman that was helpful and did not work for this company. We were first in line to get on only to b told that we could not get on because we had not checked in w the non existent desk. The woman tried to help us but by then we just called them to cancel our reservation. We weren't given a reference # for our cancellation so I called my bank to dispute the charge instead. If you don't mind waiting over 3 hours to get picked up in a 10 seater van, or a pessimistic/misogynistic dispatcher, than look no further. If you want a bit more customer service and good service than look elsewhere. I.e. we booked a taxi shuttle right off the ship. You don't even need to bother w these degenerates. read more

I booked a round trip shuttle from MCO to Port Canaveral cruise port. They were 45+ minutes late and were going to make me miss my cruise so we booked a Lyft instead. Called CBS during the drive and we were refunded only $61.75 of the $67 fare (still waiting to hear that explanation). For the return trip from the cruise port, we waited over 2 hours past our scheduled pick up time. There was a rep at the port but she was just as stressed as we were. They'll blame traffic, Spring Break, etc etc but it really falls onto them to be responsible for picking up their passengers when they said they would. Just a very frustrating experience from start to finish. Will never book again. read more

Horrible, horrible service. They were paid to shuttle us from Port Canaveral Crusie Terminal. We are still waiting for a shuttle - 1hr 15 minutes with no information on when they will arrive. Use another shuttle company. The Day's inn hotel off 95, has a contract with these people and also offered us no information on when we could expect pick-up time. Sorry, I don't enjoy writing negative reviews, but thought others should know. Update: shuttle just arrived, 2hr wait for a 15 min drive, steer clear of this poorly run company! read more

MADE FOR A STRESSFUL VACATION! DO NOT BOOK WITH THEM!!!!!!! Booked 4 transfers with Cocoa Beach Shuttle. MCO to Cocoa Beach Hotel, Hotel to Cruise Port, Cruise Port to Hotel, Hotel back to MCO. Booking agent was great and helped us plan what times to schedule our pickups to ensure we had enough time as we did not know the area. But good service ended there! 1st transfer: 25 minutes late and driver was EXTREMELY unsafe and we feared for our lives on several occasions (even accepted a video call from grandson!) when we called the agent, she blamed traffic but the driver said there wasn't any traffic. Talked over us the entire 45 minute drive! 2nd transfer: 30+ minutes late... WE had to find alternate transportation in order to not miss our cruise boarding time! 3rd transfer: the only one that showed up on time and was professional. 4th transfer: They changed our pick up time from 5:00 to 5:15 and was STILL NOWHERE TO BE SEEN AT 5:40. WE AGAIN had to scramble to find transportation and ALMOST MISSED OUR FLIGHT... had to RUN TO OUR GATE! DO NOT BOOK WITH THEM - wasn't the great deal I thought we were getting and not worth it at all! read more

If you are looking for a cheaper than Uber way to get from point A to B then this is for you. We gave them out flight itinerary several weeks in advance and we still ended up waiting over 30 minutes for a shuttle to arrive. The inside was dirty and rickety. read more

Horrible service. They know when you land and are supposed to have a driver available but will leave without you. When i called to see where they were, they said they already went to the other terminal. I told them i'd go to that terminal but they said they have 14 ppl in the van and only 14 seats. So they sold 14 seats to 15 expected passengers? Either a blatant lie or dishonest service. Do not recommend. ------------------- Currently on the next shuttle and Rob, the driver, is talking smack about previous customers that were unhappy. I cannot believe how distasteful and unprofessional this is. Obviously if the driver has to rant about customers, it's a reoccurring problem. I originally planned to tip him because it's not his fault the other driver left me behind but this is unacceptable. read more

We scheduled them to take us to a local hotel from the cruise port. The driver came and picked us up. After 10 minutes, we asked the driver our eta. He said he was headed to the airport and he couldn't turnaround. So what was supposed to be a 5 minute drive in total became over 2 hrs as the driver made a round trip to the airport. On top of that, a refund wasn't offered or issued. We had to make a request and we are still awaiting an answer. Terrible experience. Terrible service. read more

took this shuttle on 5-5-23-reservation made, email sent day before to remind and the driver was on time. I have been taking this shuttle for at least 23 yrs and have never had a problem. I can't remember the drivers name but the last driver 3mths earlier was DJ-We always leave VERY early in the morning and arrive late at night on our return flight. Even when flight delayed we have never not been picked up, I prefer a moment anyway to give plenty of time to get my luggage and walk to the pick up area anyway. After reading some of the reviews left-hummm I don't know-are some of these just made up? It does sound to me like if your coming or going to the port -to or from your hotel you should just uber. I would have been livid if I were picked up and had to make the run all the way to the airport before being dropped off at my hotel 5 min away. Hopefully, if true, the driver with the drinking problem is NOT with them anymore. I have never encountered this? I will continue using their service. read more

Do not hire them. I prepaid for a shuttle service and as their policy stated I would get a refund if canceled within 24 hours of the day of service. I called, emailed and sent a text 4 days prior and have been calling and emailing for over 3 weeks with no response and no refund. Complete scam!!! read more

Had a wonderful shuttle ride today with Lori today after our flight from Pittsburgh to Orlando. We had to wait less than 10 minutes for the shuttle so that was great. Lori was very helpful and friendly as she answered any of our questions and even referred some places and things to do. It's great to have reliable sources of transportation and I'll recommend and use this service again. read more

I WOULNT even give them a star!! HORRIBLE. Late for Pick-up. Scheduling is heinous. The office number isn't answered on the weekend. DRIVERS lack of communication skills shows the education system has failed. Booked through Best Western as a package. Worse decision of my life. Take an UBER. read more

So surprised at the terrible reviews on this shuttle service! We didn't rely on Yelp before booking this shuttle because we didn't have reservations - we simply booked this based on the recommendation of one of the airport staff because we found out uber/lyft weren't allowed inside the airport. We were worried we were going to miss our cruise. We literally had an hour and a half to get to the port (it takes 45 mins) Called their number. Price for two people was $72. This is SO CHEAP compared to what you would be paying through Super Shuttle or a taxi. Other services charged $150-175 - crazy!! The shuttle came in 5-10 mins, but swear the driver took 30 minutes to leave the airport. He was moving at a snail's pace....I am not even kidding. I was getting antsy because he had no sense of urgency. Luckily we still made it on our cruise!! On the way back to the airport, the process was extremely smooth and so much quicker. We were also on a time crunch to make it on our flight home! Easily found the cocoa bay shuttle booth when we exited the cruise and waited about 10 minutes to get on a shuttle. Made our flight back home, woo! Cheap shuttle ride to and from MCO to Port Canaveral. Not sure if we were just lucky or what.. read more

John G ... what an awesome experience and above and beyond for me and my students' day at the beach! Thank you John G for going out of your way for us as well as Laurie and the staff at Cocoa Beach Shuttle! read more

We had a wonderful experience with Cocoa beach Shuttle. Charles picked us up early from our condo and took us swiftly to the airport. Their confirmation process was excellent and the service is outstanding. I highly recommend using them from Cocoa beach. And thanks Charles for the wonderful conversation! read more

It's true that everyone has a different experience but i am sad to see this business have such low reviews. Thankfully we had an amazing trip!! The man who picked us up from the airport (didnt get his name) was on time and extremely nice. He also played tour guide and pointed out different sights and landmarks. There were only 3 other people besides my family in the van so there was space. The van was clean, had working seatbelts, and the man even pulled out a little step stool to enter and exit. In comparison to the free hotel shuttle from quality inn, this was AMAZING! I would definitely use them again for my next trip to florida. I hope my review can help this business get back up to 4 stars. Good price too!!! read more

Horrible experience. Appointment was set for 10:50-11:00 for a ride to MCO. called several times, they said they were coming in 5 minutes. finally they said they would be there at 11:35. at 11:40 they still didn't show up. called an Uber at the tune of $77 plus tip. Almost missed the plane. very unreliable. would never recommend them or use them again read more

This company did not give us any instructions on where or when to meet for shuttle pick up after docking from cruise ship. Be aware! Many shuttles came and left, but none of them were coco shuttle EXPRESS. Many coco shuttles but it has to be EXPRESS to go to Orlando. It's hot and humid lots of people and uncomfortable. I would not use this shuttle company again! read more

Never ever ever on time. While waiting for the shuttle, we just got an Uber since the shuttle was so late.... We got the run around and were told they were "10 minutes away" multiple different times and they still never arrived so we never used the shuttle. They won't answer any phone calls or email for a refund. read more

We booked Cocoa Beach Shuttle for a ride from Orlando International to Cocoa Beach. They were 35 minutes late. We tried them again for a ride from our house in Cocoa Beach to Orlando International, they again were 35 minutes late. We were tracking the driver on the ap, he went past our road and drove almost back to Canaveral - we called their office and told them he was going the wrong way, we then called again when he continued to go the wrong way. The woman on the phone was frustrated that she had to keep calling him. Then when he arrived 35 minutes late he said he had to stop at a hotel before heading to the airport. We were going to miss our flight and called an Uber. We paid full price for 2 people on the Cocoa Beach Shuttle (you have to pay in advance) then paid for the Uber as well - they would not refund our money and said 24 hour cancelation policy. Will never use them again. They have no accountability on their end. read more

This was the worst experience. We were left stranded at the airport and had to catch a Lyft to our hotel, which by the way, was just a few dollars more than this shuttle service. Then again, hotel to port, they changed our pickup time, which created a problem at the port. THEN, they showed up 2 hours late to pick us up at the cruise port to take up back to the airport! And on top of that they tried to bill us twice. There were no apologies from them. read more

My company used Cocoa Beach Shuttle recently for transportation to/from Orlando Airport and our overnight pre-cruise stay (the Marriott) and our cruise ship. They were there when we walked out of the airport with all of our luggage and were quite quick to load all of us and our belongings. The downpour that affected our drive towards the hotel made the drive a little scary with slight moments of hydroplaning and some veering between the lanes. I don't doubt the driver's preparedness, but it was a little scary. Pickup at the hotel was a little disjointed because the driver insisted (a little rudely) that we have boarding papers for all 30-40 of us to board the shuttles to the cruise ship, but that was not included in all of the stuff provided to us beforehand. Could've been handled a little better. Once we got off the boat (sadly), there they were again! Our stuff and ourselves were escorted back to MCO safely. read more

Deejay was our driver and did a good job! Super helpful and made us feel comfortable.

Overall an awful experience. Horrible driver, constantly changing lanes and slamming on the breaks. He actually started doing paperwork, while driving down 528! We scheduled pickup from MCO to Port St. John, then cocoa beach. Driver had a friend in the front seat, who rolled his eyes while I was trying to install my son's car seat. He then informed us he would have to go to cocoa beach first, "bc it's called cocoa beach shuttle," making me and my 3 year old son spend more than an additional hour in the van, when my home was 10 additional minutes off Route, and we were charged for the extra drop off. Also knowing my mother would be locked out of her cocoa beach house until I could return with the key. He had to get to cocoa beach to drop off his friend and then wanted to pick up KFC on the way home, so we had to wait and be dropped off last. Also informed me, as I was getting out that "your gratuity was not included." UNPROFESSIONAL and horrible service. I would never use this service again. Trashy drivers. read more

Terrible customer service! They were a NO show for an airport pick up. UNACCEPTABLE! I don't recommend this company for any reliable means of transportation. read more

2 stars instead of 1 because we did eventually get where we needed to be. We used Cocoa Beach Shuttle for 3 different rides (airport to hotel, hotel to cruise terminal, cruise terminal to airport) and they seemed to get worse every time. We waited over an hour for 2/3 shuttle rides. (Shuttles are supposed to arrive every 30 minutes.) Customer service was terrible. The reps lost their patience with customers who were asking questions or trying to check in. The drivers had zero clue how to load luggage and seemed to be in a constant state of confusion. For a company that does this on a daily basis, they had no idea what was going on. Spend a few extra dollars and use someone else! read more

NOT WORTH THE DISCOUNT! DO NOT USE IF YOUR TIME IS OF ANY VALUE TO YOU!! We booked Cocoa Beach Shuttle for transportation from and to the MCO airport for our cruise. We were instructed via email confirmation that our pickup from the airport at would be 12pm. We arrived early at 10:45a and called to ask if we could be picked up on an earlier shuttle. We were told that would not be a problem - that the shuttle runs every 30 minutes. At 11:35 we called to ask about the ETA for the shuttle and were told that the dispatcher was waiting for the rest of our party to arrive before he SENT the shuttle. We told him our entire party was here already and were told they would send the shuttle at this point, giving us another 30 minute wait time. At 12pm we called again because the bus still wasn't there and were told it was on its way. We finally boarded the shuttle around 12:30pm - half an hour after our scheduled pick up time and an hour and 45 minutes after the they told us we could expect the shuttle the first time. Coming off the ship, we had a scheduled pick up time of 7:35am. We were out and waiting at the correct pick up spot at 7:25am. We waited till 7:36am - when no shuttle was to be seen, we called the office only to be automatically sent to their out of office reply. It instructed us that the office was currently closed and we could call back when it opened at 7:15am - which should have been 21 minutes prior to the call time. At 7:45am we called again and someone actually answered. We were told the shuttle runs every half an hour-ish starting around 7:30am. We asked for an eta on our driver and were told by the dispatcher that he would send him and it would be just a "few minutes". At 7:55 the driver pulled up and we loaded into the van. We were told that the shuttle would be waiting at our stop for a few more minutes to try to catch other passengers then we would be heading to the next ship to wait for passengers there. We left the second ship at 8:20am (with no additional passengers) with a traffic ETA of 43 minutes to get to the airport. Assuming we get to the airport at 9:03 am, we will be given only 22 minutes to traverse MCO, get through security, take the train, and get to our gate before boarding at 9:25am. If we would have left at the scheduled time of 7:35am as we booked, we would have arrived at 8:18am, 2 minutes before we even left the second pickup spot. Also note that "runs roughly every 30 minutes" is obviously false advertising. The drivers are sent and directed by dispatchers only when you call for the shuttle. If it truly ran every 30 minutes, our pickup wait time from the airport would have been much shorter and they wouldn't have had to worry about the non-existent second half of our party. We were told "that's the issue with using a group shuttle" as an excuse for the company not following their scheduled pickup times or their advertised running times. Furthermore, when we originally booked, they had a promotion on the website saying round trip for two people from MCO to the cruise ports would be roughly $50. When we called to book, they told us that was an error and it was $50+ per person. They would not honor what the website said and we were charged $106.40. Charles the driver was the only redeemable part of our experience. He did the perfect customer service phrasing of "oh gosh - yeah that is so tough. Sorry, I just have to do what the dispatcher tells me. It gets crazy down here. I understand this is frustrating and this is bad customer service." Perfectly placating us to diffuse the situation - shifting the blame to the dispatcher who has the authority to not honor the scheduled times we booked. read more

Cocoa Beach Shuttle - This is the confirmation email we received with pickup times listed. - Airport Shuttles Near Me - Cocoa Beach, Florida

Cocoa Beach Shuttle Service was great to work with for our vacation transportation needs. We used them from the airport to our hotel and from our cruise port back to our hotel by the airport. The drivers were very helpful & nice. The cost was competitive with other shuttle services in the area. We highly recommend this company & we will also use them again when in the area. read more