Many of the other reviews for this business are very positive, which suggests that others have had…read moregood experiences. However, that was not my experience. My intention is not to harm the business, but people should have honest reviews to make informed decisions when deciding who to bring into their home and give their money to. Additionally, the owner Antonio, should use this experience to learn from and do better.
My project was estimated at 3-5 days for approximately 600 sqft, with the kitchen itself being only 6ft by 8ft, if that. The project involved painting kitchen/kitchen cabinets, living room, and hallway. Because of this, the kitchen was unusable and the main living space inaccessible for 10 days. During the project, I experienced multiple no-call/no-show days and very limited and untruthful communication about scheduling or progress. This meant I had to stay in a small bedroom for about 10 days while the work remained incomplete.
Also other projects were prioritized during this time, with staff being sent elsewhere while my project remained unfinished, despite the small size of my space and the impact it had on my ability to use my home. My project start date was delayed one day to allow him to complete another project, which I was fine with, however I expected the same respect with my time.
There were repeated statements about when the work would be completed that did not match the actual progress. After nine days, due to continued missed appointments and lack of communication, I requested that the cabinet doors be returned and that the project be considered finished.
The doors were not returned when requested and it required additional time, unanswered calls, and inconsistent explanations before they were eventually brought back on day 10. At no point was it clearly communicated that the doors were not finished. Instead, messages suggested they were painted the weekend but prior and not delivered due to various reasons such as phone issues, a silent ringer, family obligations, or vehicle problems.
On the day the doors were finally returned, delivery was agreed for 10:00 a.m. Messages earlier that morning indicated they were being loaded into the car around 9:20 a.m., but they were not delivered until after 4:00 p.m. Throughout the day there were multiple changing explanations for the delay. A photo sent mid-afternoon showed the cabinet doors being painted and wet.
When the doors were finally delivered, they were tacky to the touch, the finish was incomplete with visible chips, drip marks, and surfaces that did not appear to have been properly prepared or sanded. Based on the timing and condition, it is clear they were just painted on this day. The cabinet bases/boxes were never painted and the living space paint was not completed either in these 10 days.
My experience reflects a lack of communication, scheduling reliability, and accountability. Greater transparency and respect for clients' time, space, and financial commitments is needed.
