My husband and I first used C2GO in 2011 when we bought a house in Clawson; we went through Alex Dye, who then worked at the 8mile in Warren/Detroit location. We were SO HAPPY with that process so we sought Alex's help again last November when we were in the process of buying our new house in Beverly Hills. Alex did an initial layout for us for the purposes of getting a ballpark quote, but when we were ready to begin the measurement/fine-tuning process, we were unable to get their installer to commit to a time. Ultimately we took the layout & quote from the Dearborn store to this store, and Ron became my salesman.
Ron was incredibly pleasant, nice and anxious to earn my business at first. He took all my calls, sent me emails immediately and was very responsive. He hooked me up with his "friend" for an installer who literally was in my house that very day measuring my kitchen. In the several phone calls I had with Ron I had explained the situation - we were without a kitchen, we had a preliminary design but no fine-tuning (we're not kitchen designers), our kitchen was gutted and ready for measurement. All in all, I was so impressed by Ron's hustle that I thought we were in really good hands. Installer measured my kitchen TWICE and over the next week or so Ron got me a final order/layout and I paid. Then everything fell apart.
- When the cabinets arrived to be installed one of the wall cabinets was too big and would be extending over a window. Installer was bewildered, and advised me that clearly the computer had done something wrong. Installer assured me that he had spoken to Ron about it. But I never heard from Ron.
- Three cabinets were being mounted flush next to either a wall, a pantry or a fridge panel and there was no allowance for door swing/door handle. Unacceptable. I mentioned this to Installer, who said I could order some 3" blanks for him to add in, and with some switching of two differently sized wall cabinets (including the too-big one mentioned above), we could make it work.
- I called Ron a couple times to go over these changes with him but he was utterly disinterested. Not that I would've expected him to take any blame, but he was clearly bothered by my need to return this cabinet. A week was wasted until I pressed Ron to order the cabinet needed as well as the 3" trim pieces and paid over the phone for them. This added an additional 2+ weeks to having a completed kitchen. During this phone call I respectfully told Ron that I would not expect to pay a restocking fee since the return is happening due to no fault of my own. He told me he would not charge me a restocking fee since it was only one cabinet.
- I took the cabinet into the store to be returned that weekend, along with my husband, and we returned the cabinet. The money was credited to my debit card, however I realized after the fact that I was charged a restocking fee.
- Two cabinets - a wall cabinet and a base cabinet - were installed with the doors opening the wrong way (didn't make sense per the layout of the kitchen). I asked the installer to change it, and he told me the cabinets were ordered that way, as the door holes are pre-drilled. This tells me that Ron never actually looked at the initial layout that I gave him from the other store.
- I have one extra, still in the box, fridge panel that is totally unnecessary, which I have to now borrow a pickup truck in order to return to your store. This also confirms that Ron did not actually look at the measurements or layout to confirm that everything was good.
Long story short, it's been a very unpleasant experience. I was wowed by Ron's sense of urgency in the beginning of the process, but his interest died the minute the sale was completed. I am happy with the product, of course, however it's painfully obvious that Ron merely saw me as an easy sale and did not put ANY effort into making sure my kitchen design was adequate and measured to fit. I truly don't think he even looked at the layout to confirm that the correct cabinets were on the order list, that the door swings would be appropriate or that all pieces on the order list were necessary.
^^^These exact words were sent to the store manager, who replied a few days later telling me he would call me to discuss, and that I would receive a full refund for the fridge panel and the re-stocking fee. I appreciated that, but I never got a call. THEN, it turned out that one of the drawers in a base cabinet was missing a drawer side. I had to manually place a claim in with corporate, and it took TWO MONTHS to get this piece in. I sent two emails to Brian, the manager, asking for help, and got no response.
DO NOT recommend. Never again will I use Cabinets to go. read more