I've been going to Coco's on and off for 5 years now. Every once in a while something will happen that will make me want to see what else is out there. Finally, today I found the thing that will make me never return with my business. I made an appointment over a week ago to get a very rare (for me) gel manicure. When booked, I showed the receptionist a photo of what I hope to achieved - plain color gel with a simple half circle above the cuticle in a different color. Day of appointment: get set up with a male I've never seen work there before, who seems rough and like this may be his 2nd (gel) manicure in his career. I have a huge bruise on my hand, which I asked him to be gentle around and he proceeded to roughly massage hand lotion onto - only to giggle when I expressed pain. And to add insult to (literal) injury, I now have a plain color gel manicure with designs I did MYSELF with polish I bought from Marshall's afterwards. When I called (nicely) to express that I was a little disappointed I was told in so many words that I had lofty expectations and designs can be difficult. So don't offer them is my suggestion for the future.. OR possibly pair the person getting the manicure with a skilled manicurist who can work with them to achieve a positive outcome. For the price Coco's charges their customers they should have a little more finesse in handling concerns/grievances - you're not the only nail salon in Putnam. read more

Coco Nail & Spa - What I asked for: - Day Spas Near Me - Brewster, New York

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The manager at this spa is extremely rude. My daughter just had a regular manicure/pedicure and was charged $60. That is absurd for a little girl. When I said something he did not want to hear it and told me to go somewhere else that's cheaper. Extremely unprofessional. Do not go to this place with a child unless you like to get ripped off. read more

Clean, quiet and careful service. I have enjoyed many a good pedicure at Coco Nails.

Worst spa in BREWSTER !! Promised myself that I would never go back,but like a fool I did . Crazy tip hungry owner who will chase you around asking if you tipped Lazy technicians who obviously do not give a poop about the quality of their work . O STARS read more

The worst gel powder manicure ever. Very expensive and will not accept tips on card - leaving you to spend more at the ATM with a large fee. Just trying to make it through the weekend with these nails read more

This is the WORST nail salon in Brewster. I decided to get my nails done with my 9 year old daughter and spent $100 plus tip for 2 manicures. The tech that started my nails was rushing and cut me twice. When I confronted them about my experience, one of the male nail techs (possibly the owner) got in my face in anger and told me to see a doctor for the cuts his nail tech left. I left spending over $100 for sub-par manicure and bleeding cuticles. Save yourself the headache of going here. read more

They charged my wife's debt card 2 x on different terminals , and refused to give us refund after showing them bank records. Had to dispute at bank . Very shady people read more

I work far from coco nail and spa It was about closing time for them i was about 20 minutes away from them and I needed to buy a gift a card for my wife. I called them and said I was a little bit far if they could wait for me and they did. I can't thank them enough what a great place. read more

So disappointed in this place. I called the manager for times and has never called me back. I had a gel French manicure And it only lasted 3 days.leo what's my technician? I even gave him a tip. I had this time right before I went on vacation and landed up having to go to the Walmart to redo my nails which by the way lasted. This used to be a really good place it has really gone downhill read more

Coco Nail & Spa - Day Spas Near Me - Brewster, New York

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Coco Nail & Spa racially profiles customers. The first time I went to this spa I was treated poorly by the intake receptionist because I walked in without an appointment and shemake berating comments as if I couldn't pay for services. I then was in the area to get my dog spayed and had some time to kill, so I walked in and asked if there was any appointment slots available. Thou hesitate to return to this establishment, I thought I would give them the benefit of the doubt and try them again because I was in need of the services and they are the only nail shop in the vicinity. Everything was going well until I was leaving and needed to use the bathroom. The massage guy then told me to leave my belongings near him and that I couldn't take them into the bathroom with me. I was confused. He did not ask any of the Caucasian women to leave their bags outside. I had just spent a ridiculous amount of money for a mani/pedi and left a substantial tip and I must leave my bags by the front desk I order to use their restroom????. This establishment will never see another penny of my hard earned money spent on their services. Shameful! My nails also were a mess 20 min after I left even thou I was under the dryer for 30 min. read more

Coco Nail & Spa - After 30 minutes under the dryer. This is the result, minutes after getting my nails done. - Day Spas Near Me - Brewster, New York

I was in Putnam for a vet appointment for my cat, and happened to stumble into coco's. I needed a massage and a facial for my engagement party and I didn't know at the time, but I was in for a treat! Christine was amazing. I walked out of there almost 3 hours later feeling like a new person. Best facial and massage I've ever had! I bought a facial cleanser from there too which has been really great on my skin. Highly recommend this place for their spa services. read more

I have been a customer for 8+ years with no issues. I go to the shop at least every 2/3 weeks for services. Due to work and holidays, I have rescheduled my appointments several times but have done it several days in advance. I was told by the receptionist (there only a few months) today that I could not get an appointment because of my cancellations. I was totally shocked. She must not realize there are many nail salons in the area that would love my business. I hope the owner realizes soon how this person is treating his regular customers. read more

I rarely make reviews but tonight I was extremely disappointed with my service. I received a gel fill and upon leaving, my fingers were so raw and bloody they were throbbing. My nail tech was so rough on my cuticles I was wincing during the entire manicure. I have never left a nail appointment in so much pain. I immediately applied antibiotic ointment to all of my cuticles because I am so worried I am going to get an infection. I have been going here for quite some time and I try to always give them the benefit of the doubt because I see they are busy and working their butts off but tonight was probably my last straw. No one should ever leave a manicure having as much anxiety as I did. read more

Coco Nail & Spa - Day Spas Near Me - Brewster, New York

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I gave coco another try after multiple bad experiences. It was a mistake. My nails look terrible. The staff is nice (except for the rude young man at the counter) but they are too rushed and sloppy. They do not do nails well. read more

Way overpriced !! Not worth it ! No customer Service !! I dropped in to see if they were available for a pedicure , and to see what all the hype is about this place. This will be my first and last time in here , that's for sure ! The water was cold , the massage on my legs and feet was ridiculous. I didn't even feel it. I had to ask her to please be a little more aggressive with it. They don't really clean your cuticles or your toes , really a disappointment !!! Way too expensive for this !!! read more

I went to Coco's to get a pedicure with the gel nail polish - I didn't get a french look - I just picked out a color and then I picked out a spa treatment for my pedicure - It's not that they did a bad job it's what they charged me. I went to pay and they said $80 I almost fell over - I couldn't believe that it was $80. But what also floored me was I had to tip the guy $15 for doing it. Now if you're a place of business and your making $80 on me for an hour cause that's all it took - then you pay your employees - why should I have to tip them. The total cost for me was $95 for a PEDICURE!! Never again will I go there. read more

I came here the other day for a gel manicure, and it chipped a day later and now I have to get them redone at a different salon. The people at the front desk are always very friendly and accommodating, however, I had received a very inappropriate massage from one of the male employees. He sat me down and massaged me as usual but then proceeded to stretch me upwards (which no one has ever done with me before) and out my arms backwards over his head. This was incredibly uncofmrotable for me and not something I feel should have taken place. I would recommend going elsewhere for your nail/massage needs. read more

The way this place treats you is extremely unprofessional and overpriced.

My daughter and I had an absolutely horrible experience at Coco Nail Spa. They charge 20 dollars extra for having more than one color nail polish during a mani pedi. (10 dollars for manicure and 10 for pedicure) This did not take any additional time nor waste any additional nail polish. I asked for clarifications and the manager was incredibly rude. Beware!!!! I Will not return to this salon. $130 dollars for 2 regular mani pedis is absolutely insane. read more

There is one Nail tech there Julie who is great!!! One time I went there and she wasn't available but I needed them down so I went to someone else proceeded to tell me that I needed a new set of gels when Julie had just put them on 2 weeks prior. And they charge twice as much of any other salon in Brewster, Carmel or North Salem and they don't have the goods to back it up!!!! Anthony read more

I frequent Coco's at least once a month always satisfied with my nails! They always go the extra mile to make me comfortable and relaxed while getting my nails done. read more

They provide a good service for a slightly above average price but it's worth it. Attendants are hospitable and friendly. I'm a guy so I like my privacy, granted. If you get a pedicure, spend the extra few bucks and get the massage read more

I waited over an hour for my appointment! No notification that they were running late! No apology I would not recommend

I went to this salon for eye lash extensions and asked for a 4 week fill in. The technician said they had grown out too much and that I needed a new set. I said fine, I wanted " natural" look and when I sat up 2 hours later the lashes were so ridiculously heavy that they in fact blocked half my vision. They were so heavy they looked like furry catapillars on my lids. She couldn't make them less without taking them completely off and took off half my natural lashes in the process. The worst part was the nasty owner and the manager. 2 men tried to intimidate me and forced me to pay for half a pair when I left without my own lashes. I offered to pay for lash removal but they stood in front of the door and forced me to pay. Beware!! Read all reviews! I will be reporting them to the better business bureau. read more

If there was an option for zero star rating, this place earned it. This is my first ever yelp review and to land me here at 6:45 on a Saturday know it had to be bad experience. Management owners and staff were disrespectful, incompetent, brash, and unprofessional. I came in for gel polish and a flower design on my ring finger. Basic nail salon requests. I wanted to show the employee the design before she started, not caring what the design was, she shushed me and said to show her later. Nicole was in a rush. She started to paint my nails white but mixed it with another polish because one alone "wrinkles" - (hey coco, maybe you should just throw it out then? Common sense says if it causes problems get a new one or remove it from the selection) ... however, I kept my mouth shut. She would only paint 3/4 of my nail and not go all the way out to the sides. I had to remind Nicole she is missing spots- she huffed and mumble under her breath as if i was asking too much of her to do her job. Now came time for designs. She wanted to see the design and now says she doesn't know if she could do it. 1st off - most issues with the experience could have been avoided and would most likely not land your company on yelp with a negative review if your employees spent less time rushing and more time doing their job correctly, and take 2 seconds to address the customers design requests in the first place. I have also never been to a salon where a stylist can't do anything but paint a semi decent nail. Ladies and gentlemen it was just a flower. She drew a replica of what a 6 year old would finger paint. Top it off she and the owner started to exchange words to one another after I asked her politely to remove it. Apparently I offended her? I asked her to show me a picture of work she is comfortable and capable of doing. Her response was she does not have any designs to show. She then picked a rose flower from google images. She literally drew pink polkadots all over my nail. At this point, I've been sitting in the chair for over 2 hrs. I told her I decline having any design at this point and to keep my nails white. I pointed out my nails were sticky, had black dust file shaving all over them and to have them cleaned up properly. She had the audacity to tell me that I was taking up too much of her time. When in actuality she wasn't capable of doing her job which set her behind. - coco nails, that's a business issue if an employee cannot work effectively and efficiently, not the customers. I went to the front, paid and spoke to the male and female owner. When I showed them the bubbles, black marks in my nails, uneven paint job and inconsistent rushed work - they blew me off saying it's an excellent job and it was my fault for asking for a design. Excuse me? Because of the lack of expertise your employee has on their specialty, it's my fault? The female owner took me into the back massage room with another employee to translate. When I tried to explain what happened the female owner started raising her voice at me cutting me off so I couldn't explain. She not only put her employee in an uncomfortable position but presented herself and her business unprofessionally. I was told the only way to get a refund was to have their poorly applied nail polish soaked off or have the nails redone. They are brash, obnoxious and disrespectful. I never met a business owner who does not care about customer experience or the work their employees are capable or in this case incapable of doing. Needless to say second painting later by the owner who screamed in my face did a piss poor job too: paint on my skin, she has to take out the motorized drill to her most noticeable mistakes and left cuticles attaches that have now passed by two employees. This place is a huge disappointment. They wanted to get paid and get you out. New to the area, I was hopeful to find a legitimate nail salon but turns out this place is completely incompetent. read more

Coco used to be my goto nail spot, but thats now changed. I was squeezed into a regular pedicure when I wanted a spa pedicure, and I was in and out of the "spa" within 15 minutes. I came here for a relaxing pedicure but instead was rushed out. Most nails salons like to care for and pamper their clients but I didn't get any of that here. The foot bath water was cold and I didn't even get the normal leg massage. I normally give a generous tip but because of the terrible service I didn't want to give this business anything extra, the nail tech stood next to me as I was getting the polish dried and waited till I gave her a tip. terrible service and experience I will never be coming back. read more

I came here because my go to nail place (journey nail and spa) was closed and this was the only place opened on a snow day. The gel polish started to slightly chip after 3 days by the 7th day the gel starts chipping on my nails. I'm furious because I paid $30 plus tip for my gel to only last me a few days. I will not be coming back here to get my nails done Pros-massages are good (Maria is amazing), staff is friendly and the place looks really clean Cons- not a large selection of gel color to pick from, gel only lasted me 3-7 days, over priced compared to competition in the area read more

Coco Nail & Spa - Chipping after 3 days - Day Spas Near Me - Brewster, New York

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Worst customer service I ever experienced. Rude manager. If he you express your concerns or thoughts he shows you the door. Not worth the cost. read more

Just got my eyebrows waxed here yesterday. They did the best job at a regular price of 10. I went to a place in danbury that was also a spa and they charged 15 and did not do half as good of a job. I really like this place. Very very nice. Clean. Not pushy at all. Thank you again! Emily does amazing mink eyelashes! Absolutely amazing! read more

Coco Nail & Spa - Day Spas Near Me - Brewster, New York

Wish I could give less than one star. Worst service I've ever gotten in my life. Asked for French with chrome on top and they came out all chunky and not fully painted. Asked for them to fix them and Kim the lady who did my nails filed the top of one and said "better". Had to have Lucas redo all of them after everyone had a major attitude over it. Kim looked into my wallet as I was paying and asked me to give her more money as a tip because I didn't tip enough. Once my nails were redone I asked for a refund of the extra charge for chrome and French along with the tip back and they refused to give it to me. Asked for a manager and they said there were none in today and when I asked well then who said you couldn't refund my money the girl behind the desk told me Kim said so. Kim came out yelling and screaming at me that my nails look good and she's a manager and she won't give me money back. When I pushed back she shoved my tip money back into my hands. The two girls behind the desk were also useless and rude. Never stepping foot in that joke of a place again. Worst nail experience I've ever had. read more

I would leave zero stars if this was an option. The woman working behind the front desk was so rude walking around saying don't know don't care to the other employees. They told my daughter and I 10 Minutes and then another lady came up to us and told us we would have to come back tomorrow because my daughter was with us .. we were both getting our nails Done but I guess they don't like money or have issues with kids. Two other people walked out during my short time spent her With strange looks on their faces because of how rude the front desk lady was... HORRIBLE!!!!!! read more

My husband gave me a gift card which we never received in the mail, they did honor it . When I went to Salon for manicure and pedicure, I was very disappointed in the lack of experience of technician and her attitude towards me which was rush rush get to next customer. Her friend had a problem and she spent most of MY TIME discussing issue with her rather than caring about her customer ME. Then left me an had another one of her coworkers finish my manicure. Very disappointed read more

Eyelash extensions are CRAP. I've been getting mine done somewhere else for 3+ years and I decided to try here bc it was closer- such a mistake! The girl used cluster lashes then glued another single lash on top of them & a strong glue that burned my eyes (THATS NOT NORMAL! even if u have sensitive eyes) they looked good for 4 days and then as I lost lashes instead of loosing a single lash at a time I lost 4 at a time & it looked crazy! I will NOT be going back! read more

Coco Nail & Spa - Day Spas Near Me - Brewster, New York

The prices are becoming OUTRAGEOUS. No extra service compared to all surrounding nail places yet prices are SKY ROCKETING. $35 for a gel manicure!! $30 for a regular pedicure!!! Lot of money. $40 specials at nearby places for a gel mani AND pedi. No thank you. We have choices. See ya. read more

Wonderful experience from the spa pedicure with Kim to my 10 minute massage with Danny. I've never been so relaxed! I'm definitely going to book a full hour with Danny in the future. read more

I needed a pedicure and gel manicure. The attendant was not very social and seemed annoyed to be with me. She kept looking at the clock as if she had an appointment, which she did but it was cancelled I found out later. The pedicure seemed routine - nothing special and no toe separators, really?? When I checked my pedi the next morning in the shower, there was a missed spot. So the gel manicure - first they had to soak powder gel off my nails. I know it is a chore but I felt like it was sloppy. I thought the application of the gel was fine with a few bumps which was unacceptable but I'd live with it on one finger. Then by Sunday (I went Friday afternoon - had made an appointment and everything), it was chipping already. I know I work retail and like to hand wash dishes BUT chipping is unacceptable. By the time Tuesday came, I had almost fully peeled off 4 fingers. For the amount of money I dumped there, I will NEVER go back. read more

Although this salon is beautiful, spacious, and clean, I was not satisfied with my experience here. The nail techs who worked on my friend and I were very rude and left nail polish all over our fingers. I also found the pricing to be very high considering the lack of care and quality of the workers. There are other nail salons in the area that do a better job. read more

I really don't understand why this business has 3 stars.... it's my FAVORITE place to get a pedicure. The spa pedicures are amazing. And the complimentary massage at the end... seriously, awesome! read more

Do not purchase a gift card online for this spa. We did and the gift card is sold through a third party vendor. We never received the gift card Via email. The store was zero help and the third party vendor is zero help. I'm burned on $100. read more

Nice people and nice place but expensive. Katie does a great job! I go when I Want to treat myself but not weekly.