Absolute scam of a repair location. I took my car in for an estimate to provide insurance and was…read moretold all repairs were going to be made. That was until they made a different recommendation to my insurer and only part of the repairs were completed, leaving me with a half-repaired car. I would not recommend them at all.

I would give zero stars if I could. I went in today to get an estimate on a vehicle repair. I…read morewasn't sure if I was going through my insurance or the guy who hit me insurance. Neither person I spoke with wanted to do an estimate they told me to contact my insurance and they would arrange to have it fixed. Funny the other collision shops I went to were more than happy to give me an estimate. I guess both employees had better things to do than earn my business, which they didn't. Customer service is lost on this place. Go somewhere else.

They charged me for a "free" estimate that I never received. Claimed I okayed a total out on my car…read morethat insurance hadn't even gotten a chance to look at. When I realized what they were up to I immediately called for a tow truck to get my vehicle. They wouldn't release it to him claiming I owed them $457. $250 of which is written on the receipt as a third party tow. I have camera footage of a big yellow 3R tow truck coming to take my vehicle for a "free" estimate. What really happened was they got mad they weren't going to screw the insurance out of bogus claims of expensive repairs, and since they couldn't get the claim number from me, tried to say they could only accept cash, wouldn't take over the phone payments, etc . Everything to make it hard for me. Forwarded calls, got hung up on several times by Diana. This place is horrible. Unscrupulous behavior. I will never take my business here again.

The value for my money is well worth it. The quality is excellent and the staff is very nice and…read morefriendly. The service was fast, I do recommend this place.

I have been using Fred's services for about two years, oil changes, had motor replaced and misc…read more odds and ends. They have always done an awesome job at reasonable prices. Highly recommend.

I took my BMW 328I there thinking it was the power steering and maybe battery. My second car my…read morebaby! A worker or Fred called and said it was battery, alternator, and power steering hose. After he fixed all these things I'm told I have a leak in my windshield that went into the dashboard or water intrusions we got it running and it's fine. You can pick it up and take it to get the Bimmer Shop or dealership-get the windshield leak fixed. They even told me about a glass repair shop behind them. I told them I would pick it up Monday because I worked across town. They left my car out of the shop in the rain all weekend. Fred called Monday and told me I needed a tow truck because it is an electrical problem now. Long story short I contacted the dealership and Bimmer shop and they both confirmed I was just ripped off. The water intrusion (their diagnosis) was easily identified and they knew additional work was not needed if the electrical was not resolved. On top of that they left the car out in the rain all weekend. Allen at the Bimmer Shop said we are not going to take your money. Fred's took zero responsibility for leaving the car in the rain. They close at 5pm and refused to stay open and just left the car sit outside in the rain knowing the windshield had a leak. Needless to say it is now not worth fixing. I'm taking them to small claims court as they took zero responsibility. Both dealership and Bimmer shop said they are not going to just take my money. DO NOT GO TO FRED AUTOMOTIVE in HUMBLE, Texas. They will not do the right thing all they want is to text message to fake problems and steal your money!!! Beware Money Grab! If you can't fix it just say you can't or don't know-nope they want the money!!

I had an exceptional experience at Crash Champions in Kingwood. Everyone was very helpful and went…read moreabove and beyond to assess my vehicle damage. The shop manager/GM, Sam Storm, has a great team of people there. They really care about the appraisal of damage to your vehicle and doing the right thing. I had the pleasure of dealing with Shelby Keck, and I will go back to this location because of my experience with her. They are lucky to have her, and I will recommend this body shop to all my friends and family because of the experience and kindness she showed me. It's really hard to find a body shop you can trust, especially being a single woman. I'm so glad I decided to go with this shop and am very thankful to have found a trustworthy group of people that guided me through the entire process with the highest level of kindness and respect. You can't go wrong with bringing your vehicle to Crash Champions at Kingwood.

On July 31st my vehicle was struck by another vehicle. We selected Crash Champions because they…read morewere listed as one of our choices to have it repaired. We had used them before for another vehicle we own that was struck by a dump truck with a pup trailer. The repair work on the truck was great. This facility has an Enterprise right next door which made it easy to get a car rental until the repairs were completed. Crash Champions definitely has their act together. An agent had all our information beforehand and we went out and they marked up all that they thought needed to be done. Shelby, our main contact kept us informed by text or by phone call the progress every few days. They give you an expected date based on the parts and work that has to be done. It took almost a month to complete.I am an extremely picky person and wanted some parts of the door rebuffed. When it was done we retrieved my car and after doing a cleaning detail on the interior, noticed the inside of the door was missing some paint. I called and returned it and they had it done in a few hours. Shelby always called to let us know what was being done. I knew the parts might take time to get. I was worried that the paint wouldn't match because it it an older, yet beautiful vehicle. I hope I don't ever have to make another trip to have our vehicles repaired but people are so distracted while driving and even those that drive defensively don't have much of a chance anymore. Crash Champions, you definitely are excellent for what you do. Thank you!

I had my car towed to Discount Quality Car Care. I spoke with Jerry, one of the Owners. Luckily my…read moreissues were not major. My car was repaired halfway through the next business day. The price was fantastic! I was nervous because I had never been there and didn't really have a recommendation from anyone. When we pulled up the tow truck driver told me I was in great hands. She said this place was honest & they would do me right. When a tow company from another business gives them a great review, you know that's where you should go. I will most definitely be back!

You want honest prices and folks not just changing parts? Want a place that actually tells you more…read morethan what the codes say? Will it take a bit longer to get done? Sure, but the price is better and the service is the best I've had with a shop. Go here.

I cannot recommend this shop…read more This is all referencing the Kuykendahl location. After they performed brake and front-end work on my 2012 Honda Odyssey, the vehicle was returned to me with additional noises that I ultimately had to take to another shop for diagnosis. That shop immediately found the vehicle had been left in a serious unsafe state, with multiple loose fasteners from the recent work, including brake caliper bolts, control arm bolts, three of the four wheel hub bolts, and an outer tie-rod connection that could be moved by hand without a wrench. Full story: I originally brought the van in because of metallic scraping from the brakes. On May 20, 2026, the shop replaced the front brake pads and rotors, wheel hub and bearing assemblies, and front suspension control arms. About a week later, the vehicle developed a loud metallic clanging/slipping noise while braking, along with new popping and knocking noises while turning, braking, accelerating, slowing down, and driving over small bumps. I returned multiple times seeking a diagnosis. I was first told the noises could not be identified. Later, I was told the problem was likely the stabilizer-bar links or the struts. Based on that recommendation, I paid to replace the stabilizer-bar links, but the noises remained. During a later test drive, I was told the popping noises were definitely the struts. I was also told the brake noise could be caused by a sticking caliper or restricted brake hose. The independent shop found that the popping and knocking noises were actually caused by the loose fasteners left behind after the original repair. Once those issues were corrected, the noises disappeared. The stabilizer-link replacement had not fixed the problem, and the struts did not need replacement. The brake issue later returned. The independent shop documented uneven brake-pad wear and excessive buildup, and the front brake pads and rotors installed less than a month earlier had to be replaced again. Before posting this review, I gave the owner more than a week to respond to detailed written documentation, photographs, inspection reports, and reimbursement requests. Rather than responding in writing, he repeatedly called me after I requested email-only communication, denied responsibility, and accused the independent shop of creating a false narrative and recommending unnecessary repairs in order to generate additional work. In the end, I paid for repairs that did not resolve the problems, paid for additional repairs that were later determined to be unnecessary, and had to pay another shop to diagnose and correct the issues. Based on my experience, I cannot recommend this shop.

Sunny's on Kuykendahl is amazing. I had issues in the past with shops not doing the repairs, be…read moregoing there now for 2 years and they are always pleasant, honest and respectable. Customer service is wonderful they tell you what is wrong and provide options on which repairs are necessary and if you dont want to do a repair they are still very respectable and no pressure, but when you are ready for the repairs they are there for you and provide the same amazing service.

BEWARE- If you love getting ripped off, taken advantage of and lied to then boy is this the place…read morefor you. Chastang is an absolute JOKE. We bought a brand new F750 from them, spending over 112k which was purchased at the end of December 2023. The truck had some various issues soon after purchase which they fixed. Then it was back in with more serious issues. Once they finally assessed it they said it was the fuel system and that we either drove through water or got bad fuel. Which we did neither. It was clear they didn't know for sure but just a blanket statement of we think this happened and it's not covered under warranty. They wanted us to pay nearly 20k in repairs. They denied warranty coverage. Not only that but since this is a commercial vehicle it definitely impacted our business. We bought it brand new 6 months ago so we had a reliable vehicle. Various things didn't sit right on the lies we were being fed so we paid to have it towed to another dealership. That dealership quickly assessed it and said it certainly should be covered under warranty, got the work done in 2 weeks including last week being a storm and testing and releasing the vehicle back to us today. The fact another dealership took care of us better than the dealer where we spend 112k is proof that Chastang tries to rip off their clients, lie/fool and deceive whoever they can. They should be shut down there is no telling how many people they have done this too. don't walk, run away from these crooks

I was recently referred to Greg Whitlock (service manager) for a non-Ford interior cosmetic issue…read more His correspondence was consistent and on point. He researched and referred me to a specialist. It's rare to run into someone who truly provides excellent customer service. Brian Beatty

Stay away. This place messed up my vehicle with overspray and denied doing so! Not an honorable…read morebusiness at all!

I requested some work on my 370Z, Jose got me in same day, and did an excellent job repairing some…read moreminor front end damage. The location was easy to find, service was prompt. I'll be coming back.