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    CoastEase Tikis

    5.0 (7 reviews)
    Open 9:00 am - 8:00 pm

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    Response time

    1 day

    Response rate

    100%

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    Tabitha W.

    Excellent experience! We rented the entire boat just to have a nice time with my niece visiting from out of town. You could easily book a larger party and really go all out with this pontoon though. The captain was so attentive to our needs and wants. She handed us drinks and snacks so we didn't have to keep getting on and off the boat, took pictures for us, and made great conversation! I would 100% book again.

    Everyone on the boat!

    Had the BEST time! The ladies were awesome and our guests LOVED it. This was for a work event to celebrate our customers. We're gonna to do it again next year, it went so well!

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    2 months ago

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    Jess W.

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    10 days ago

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    4 months ago

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    CoastEase C.

    Thank you so much for the kind words! Can't wait to see you next time!

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    1 year ago

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    CoastEase C.

    Thank you so much! Hope to see you again!

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    11 months ago

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    Jess W.

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    1 year ago

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    Jess W.

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    1 year ago

    Best time ever. Captions were knowledgeable and experience. They took photos for us and showed us around the area. highly recommended

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    Jess W.

    Thank you so much for leaving a review~!

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    Ask the Community - CoastEase Tikis

    Coastal Cruiser

    Coastal Cruiser

    4.0
    (4 reviews)

    If I could give ZERO stars, I absolutely would. This was, without question, the worst customer…read moreservice experience I've ever had on a vacation. What should have been one of the best days of our family's vacation became one of the worst because of how this company chose to handle a situation that deserved professionalism, transparency, and basic human decency. Our pontoon became stuck near Robinson Island, and an older couple from Troy, Alabama, kindly offered to help push us off. We never asked them to help--they volunteered because they were simply trying to do the right thing. During that process, the boarding ladder was damaged. Accidents happen. That's not what this review is about. This review is about what happened afterward. Instead of treating us like valued customers, we were immediately told we owed $455 for the ladder. There was no itemized invoice, no repair estimate, no explanation of how that amount was calculated, and no meaningful conversation. We were essentially told, "That's what you owe." To make matters even more frustrating, after explaining what happened, the boating instructor and assistant crew told us that a boarding ladder like this is typically a $30-40 repair. Hearing that made a $455 charge extremely difficult to understand. If there's a legitimate reason for that price, customers deserve transparency--not a bill with no explanation. We're from Indiana. We don't live on the Gulf Coast. We don't spend our weekends boating, and it never occurred to us that we should ask complete strangers for their insurance information after they stopped to help us. If that's something renters are expected to know, why isn't it covered during the rental or safety briefing? A simple conversation beforehand could have prevented this entire situation. What disappointed us the most wasn't the accident--it was the complete lack of empathy afterward. We spent nearly two hours trying to get answers, experienced poor communication throughout the process, and never once felt like anyone was interested in helping us understand what was happening. We left feeling dismissed, frustrated, and pressured into paying a charge that was never adequately explained. Businesses reveal their true character when something goes wrong. Anyone can smile while taking your money. The real test is how they treat customers after an unexpected problem. Unfortunately, this experience left us feeling like customer service ended the moment we left the dock. This situation completely overshadowed our vacation. Instead of remembering an amazing day on the water, we'll remember the stress, the frustration, and how we were treated. We came to Gulf Shores and Orange Beach excited to make family memories. Instead, this experience has honestly made us question whether we'll return. We've vacationed in Destin, Florida, before, and after this experience, we're seriously considering taking our future beach vacations there instead. If you're considering renting from this company, I strongly encourage you to ask detailed questions before you sign anything. Ask exactly how damage charges are calculated. Ask whether you'll receive an itemized repair estimate. Ask what happens if another boater is involved in an incident. Learn from our experience, because we certainly wish we had. We'll never rent from this company again.

    Coastal Cruiser's chartered trip was a highlight to our Annual Girls Pokini Trip!! Captain Brent…read moreand Captain Jeremy were professional and fun bringing us to all the places to have the BEST experience! They deserve way more stars for putting up with our crazy shenanigans! Thank y'all so much !!

    CoastEase Tikis - boatcharters - Updated August 2026

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