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    Sea View Tours

    3.9 (7 reviews)
    Closed 11:00 am - 11:00 pm

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    Coastal Cruiser

    Coastal Cruiser

    4.0
    (4 reviews)
    1.8 mi

    So fun! Good environment, the line is kinda long to get in on weekends but it's worth it!!read more

    If I could give ZERO stars, I absolutely would. This was, without question, the worst customer…read moreservice experience I've ever had on a vacation. What should have been one of the best days of our family's vacation became one of the worst because of how this company chose to handle a situation that deserved professionalism, transparency, and basic human decency. Our pontoon became stuck near Robinson Island, and an older couple from Troy, Alabama, kindly offered to help push us off. We never asked them to help--they volunteered because they were simply trying to do the right thing. During that process, the boarding ladder was damaged. Accidents happen. That's not what this review is about. This review is about what happened afterward. Instead of treating us like valued customers, we were immediately told we owed $455 for the ladder. There was no itemized invoice, no repair estimate, no explanation of how that amount was calculated, and no meaningful conversation. We were essentially told, "That's what you owe." To make matters even more frustrating, after explaining what happened, the boating instructor and assistant crew told us that a boarding ladder like this is typically a $30-40 repair. Hearing that made a $455 charge extremely difficult to understand. If there's a legitimate reason for that price, customers deserve transparency--not a bill with no explanation. We're from Indiana. We don't live on the Gulf Coast. We don't spend our weekends boating, and it never occurred to us that we should ask complete strangers for their insurance information after they stopped to help us. If that's something renters are expected to know, why isn't it covered during the rental or safety briefing? A simple conversation beforehand could have prevented this entire situation. What disappointed us the most wasn't the accident--it was the complete lack of empathy afterward. We spent nearly two hours trying to get answers, experienced poor communication throughout the process, and never once felt like anyone was interested in helping us understand what was happening. We left feeling dismissed, frustrated, and pressured into paying a charge that was never adequately explained. Businesses reveal their true character when something goes wrong. Anyone can smile while taking your money. The real test is how they treat customers after an unexpected problem. Unfortunately, this experience left us feeling like customer service ended the moment we left the dock. This situation completely overshadowed our vacation. Instead of remembering an amazing day on the water, we'll remember the stress, the frustration, and how we were treated. We came to Gulf Shores and Orange Beach excited to make family memories. Instead, this experience has honestly made us question whether we'll return. We've vacationed in Destin, Florida, before, and after this experience, we're seriously considering taking our future beach vacations there instead. If you're considering renting from this company, I strongly encourage you to ask detailed questions before you sign anything. Ask exactly how damage charges are calculated. Ask whether you'll receive an itemized repair estimate. Ask what happens if another boater is involved in an incident. Learn from our experience, because we certainly wish we had. We'll never rent from this company again.

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    Bring your family and friends for a private cruise
    Bring your family and friends for a private cruise
    Coastal Cruiser for private boat rides, captain is included
    Coastal Cruiser for private boat rides, captain is included
    Coastal Cruiser for private boat rides, dolphin cruise and party barge

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    Coastal Cruiser for private boat rides, dolphin cruise and party barge
    Dolphins Down Under

    Dolphins Down Under

    4.0
    (82 reviews)
    0.0 mi

    We had a lovely time with our family this evening. Our group included my husband, my parents, and…read moreour three children. Everything was well organized, easy to find, and check-in was smooth and efficient. The seating situation was a bit tight, and several families seemed frustrated trying to find spots where they could sit together. However, Captain Drew and Deckhand Dusty more than made up for it with their hospitality and sense of humor. They were especially kind to my sons and really went above and beyond to make the experience special. They also took sunset photos for all the groups and had a fun playlist going throughout the trip. One member of our group (my mom) would have preferred a more serene, nature-focused experience without the music, but others enjoyed the upbeat atmosphere. The glass-bottom feature wasn't very useful during our trip because the water was still murky from last week's storms, though that's obviously beyond anyone's control and other groups may have better luck. We were fortunate to see several dolphins, and the cruise was the perfect length- long enough to enjoy the sunset and dolphin sightings, but not so long that my kids got too tired after a full day at the beach. Overall, it was a very enjoyable family experience.

    This was such a fun trip! Our Grands had the best time hunting Dolphins, calling them and watching…read morethem play! The caption Drew and his mate Dustin are very knowledgeable and knew just the right place to go to see all the dolphins. And the jokes are included in the price of admission. It's was great 10/10 recommend!

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    Dolphin sightings!
    Dolphin sightings!
    Bonus entertainment: parasailing!
    Bonus entertainment: parasailing!
    My Airbnb from the water's edge.

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    My Airbnb from the water's edge.

    Sea View Tours - rafting - Updated July 2026

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