**CROOKED CARPETS & DISHONESTY** Our carpet is installed…read morecrookedly, and despite our goodwill offering to share in the cost of fixing their error, the owner smiled and claimed our walls are "off." We proved with a tape measure that our walls are straight, and he still smiled and tried to gaslight us. **INTIMIDATION** On the installation day, the installer shared a manipulative story: "A lady made me redo an installation because she thought it was crooked, and instead of fixing it, I just made it even more crooked." I found this unsettling. What? Why is he telling me this? I thought, and that's when I went into the room to see our crooked carpet. **NO ATTENTION TO DETAILS** Our mahogany doors and baseboards were damaged during the installation, despite our prior concerns and the owner's assurance that there was no need to worry. **RUDE** If it matters, and your carpets are adequately done, three times during our experience with the owner, he speaks passive-aggressively, and one time angrily because he was out on his boat during business hours taking our call; we were returning his call because he wanted to postpone the installation. On another occasion, I walked into the garage, where they were cutting the carpet; the installer had the owner on speakerphone (because they were unsure they had enough carpet), and I overheard the owner joke about my watching them work.

We purchased two area rugs from Westbrook Flooring and they were just delivered today. Pete the…read moreinstaller did a Great job and was extremely friendly. If anyone needs any flooring, rugs, etc I would highly recommend them.

always helpful, great service. Installs go well and on time and timely. stand by their products…read more Can't recommend enough.

Jim the owner is a gentlemen and provided us excellent service as he fabricated customers floor…read moremats For our airplane. Not a huge job for Jim, he treated us like we were his priority at all steps in the process. Highly recommend, will be back

Lisa's customer service and knowledge is top notch!! Years ago we worked with her for our kitchen…read moreand more recently she helped us with our bathroom. We had a few hiccups on our end and Lisa was able to help through it all!! We had many multiple orders (and a few returns) as we changed our minds and added more area to tile. All in all Lisa worked very closely with us to assure we were satisfied and happy with our purchases. Prices are fair and quality of her tile is great! Would recommend highly!

when i needed to recarpet my stairs, I went to Lisa for advice. i had never done business with the…read moreClinton Floor store but found Lisa very comfortable to work with. she made some great suggestions and the carpet was available in a few days. after final install, the stairs were done to my satisfaction and I've received many compliments on them. the cost was equal to the value and I would use her again if I had another project. lisa goes above and beyond to make sure her customers are happy

We hunted for carpeting in the area and felt the shops we had visited were lacking. We found…read moreOlympic, and are very pleased. The selection was excellent, with many high quality offerings - something we couldn't find in the other local shops. Service was outstanding from initial product selection to timely measuring to installation. We couldn't recommend Steve and Olympic more highly.

Horrible treatment by Steve . Been talking with Steve and Candy since September to do my new…read moreflooring and went in to schedule a measuring. Clearly Steve had just come into work with other things on his mind and was in a very bad mood. I asked to schedule a measurement and made excuses not to come.....wouldnt commit to a date and time and then started comparing men and women builders........excuse me ....what century are you living in???!!! wow!!! couldn't get out of there quick enough!

We bought a house on the Shoreline a year ago and as part of the renovation we wanted to replace…read moreall the floors -- hardwood, carpet, tile. We went to several stores, had to wait for a salesperson and then had a hard time getting questions answered. Then luckily we went to Floor Craze and immediately had the manager's full attention. He showed us a a great selection, ranging from gorgeous high-end wool carpeting and wood flooring to stylish ceramic tile for the mudroom. He explained all the options, including the pros and cons, and gave us a very specific, detailed quote for each room, including taking out the existing flooring, and installing the padding and new flooring. Their prices are surprisingly reasonable! As soon as he placed the order for each room, he gave us frequent updates on delivery and installation times. The whole crew was warm, friendly, efficient and very professional from delivery through installation through cleanup. Everything was delivered and installed on time and perfectly.The rug for our entry had to be re-cut and rebound twice, for example, due to changes during renovation, and Floor Craze did that seamlessly within a couple of days, both tones. It's so rare to see this level of friendly service anywhere and Floor Craze made this part of our renovation a breeze!

Never have I had such a positive, pleasing, professional experience with any company. I will not…read moreuse anyone else ever for flooring work. I have carpeted several rooms and laid wood floors in the main part of my home and kitchen. Lee knows his business and will steer you in the right direction AND try to save you money. Now who do you know that will do that these days??? He's hands on with his crew at all times overseeing the jobs and bottom line just wants his clients to be happy. And his crews are clean, polite, fast and thorough. Thank you for a painless, wonderful flooring experience Lee. If only he could install a new bathroom and kitchen for me too?......

We needed wall-to-wall carpet for our son's irregularly shaped playroom and are so thrilled with…read morethe service we received from Creative Carpeting. We started the process a bit overwhelmed in trying to chose the right product but Chris knew exactly what type of high-performance carpet would work best for our needs and his recommendations were right on point. We needed something durable that would withstand children and pets and are so happy with the result! Highly recommend!

Chris and his team were fast, professional, reasonably priced, and absolutely on the mark in every…read moreway! After a fire in the kitchen of our condo, we needed to replace the burned vinyl flooring. We decided while we were having the work done anyway, we'd replace the carpeting throughout the rest of the condo with wood laminate. After waiting for several weeks for the rest of the kitchen cabinets and appliances, we were very pleasantly surprised with how quickly the flooring was installed. Not a single detail was overlooked including the deep recesses of the closets and the trim around the hot water heater pan in the utility room! When they were finished, there was no trace that anyone had been doing any flooring work in the condo...except of course for the beautiful floor! Great job!

We have been using Floor Covering Shop for years and have always had excellent service. Greg has…read morealways been professional and courteous, and seems to know exactly what we are looking for after only a brief conversation. We have recommended them to family and friends and continue to go back.

The quality of the materials and the installers was excellent. The variety of choices for our…read morekitchen floor was very good. Communication between the store owners and my husband and I was limited. We were told that they would check with us during the job to make sure we were satisfied; that didn't happen. We we're never billed although they had our credit card on file. They called us to tell us we had never paid. When that was rectified we were told that we would receive a receipt and never got one. I would not recommend them and I would not use them again.

Highly recommend Carpet Crafters! Shane is dependable, meticulous and a master craftsman. I had a…read morefew projects and could not have been happier with the results. It was a great experience working with such a professional.

I was looking to replace carpets in two of my bedrooms. I got a few estimates, one being home…read moredepot. Shane, from Carpet Crafters, was the best price. I don't use price as my final determination. I also checked his reviews and they were all excellent. Shane came over my house to give me an estimate and show me some carpet samples. He was very professional and polite. I chose my carpet, put down a deposit and Shane told me when he expected the carpet to come in. He did advise me that there might be a delay due to supply chain issues. While waiting for the carpet, Shane was easy to get a hold of and he was very communicative. The carpet came in when he thought it would and we scheduled the install. When Shane arrived to install the carpet he was very careful and meticulous. He put down clean gripping drop cloths wherever it was necessary while he worked. He made sure that his tools and carpet weren't in the way of foot traffic. Shane is a hard worker and you can see the pride he takes in his work. He completely moved our bedroom furniture, removed the old carpet and pad and installed the new carpet, and replaced our bedroom furniture, in one bedroom, in one day. He not only installed the new carpet but he fixed a squeak we had in the floors of both bedrooms. Shane made sure we were happy with the furniture placement and was very careful moving it. The next day, Shane removed the furniture, removed the old carpet, installed the new carpet and replaced the furniture in our smaller bedroom/office, in a half a day. The products Shane uses are top of the line, unlike Home Depot and he goes above and beyond when installing the carpet. Shane is professional and trustworthy and does incredible work, you won't be disappointed.