Are you kidding me!? Coast Concepts is off the charts on customer service and value. Travis and…read moreAndrew are just good people. They completed three jobs for us in superb fashion. Our master bedroom was carpeted and because it is a "antique" house, it had a hump in the middle of the floor. CC came in and spent the time to correct the leveling issues and install a perfect hardwood floor. The attic also had carpet and need an upgrade and when CC was done it is now a first class beautiful old home attic. In additional to the hardwoods, CC gave us a high value deal on replacing the carpets heading up the stairs to the attic. We have already planned 3 more projects with Coastal Concepts. If you need flooring, you've need to call Coastal Concepts! The value of the service is excellent.

I used them extensively as part of my rennovation for new flooring, sanding and staining existing…read moreflooring, carpets on stairway and window treatments. They are just fantastic. On time, on budget and top of the line when it comes to service. Just call them and you will be glad you did.

Jose helped me from the moment I walked in the door to selecting the right carpet, setting up an…read moreinperson visit for measurements and seeing Alejandro through the process of install. We are satisfied customers! They are now starting the process to come to my home for flooring and carpeting in my home. Thank you Pastor Suzanne

"Gimme three steps, gimme three steps, mister Gimme three…read moresteps towards the door?" (Lynyrd Skynyrd) After we had our hardwood floors and steps sanded and refinished, we decided to pretty up those steps with a carpet runner, which explains why we visited Galaxy Discount Carpet Store today. That decision ended up being a FIVE STAR experience. Their two floor showroom is just incredible! Sample boards, rolls stacked on the floor in rows, area rugs hanging from the ceiling, gorgeous stuff everywhere. We met with Charlie and explained to him what we were looking for. He said that staircase runners can either be pre-manufactured in big rolls, or custom cut from carpeting meant for rooms. We knew we wanted a runner in some shade of gray to complement our wall color, and decided on a carpet runner to be cut from a big grayish roll and then finished with black binding along the edges, to complement the black stair rail and contrast with the white stair risers. It was installed 72 hours later, and that was pretty amazing in it's own right. Communication with Galaxy was great. Charlie was a dream to work with, the installers called us the day before install to confirm the date and time window, and the van with two workers arrived as scheduled mid-afternoon and did a neat professional job on the install. Charlie's price was $140 less than one we had from a flooring company out in our neck of the woods, and the carpet quality was better at Galaxy. Everything went well, and the stairs look great!

**CROOKED CARPETS & DISHONESTY** Our carpet is installed…read morecrookedly, and despite our goodwill offering to share in the cost of fixing their error, the owner smiled and claimed our walls are "off." We proved with a tape measure that our walls are straight, and he still smiled and tried to gaslight us. **INTIMIDATION** On the installation day, the installer shared a manipulative story: "A lady made me redo an installation because she thought it was crooked, and instead of fixing it, I just made it even more crooked." I found this unsettling. What? Why is he telling me this? I thought, and that's when I went into the room to see our crooked carpet. **NO ATTENTION TO DETAILS** Our mahogany doors and baseboards were damaged during the installation, despite our prior concerns and the owner's assurance that there was no need to worry. **RUDE** If it matters, and your carpets are adequately done, three times during our experience with the owner, he speaks passive-aggressively, and one time angrily because he was out on his boat during business hours taking our call; we were returning his call because he wanted to postpone the installation. On another occasion, I walked into the garage, where they were cutting the carpet; the installer had the owner on speakerphone (because they were unsure they had enough carpet), and I overheard the owner joke about my watching them work.

We purchased two area rugs from Westbrook Flooring and they were just delivered today. Pete the…read moreinstaller did a Great job and was extremely friendly. If anyone needs any flooring, rugs, etc I would highly recommend them.

We needed wall-to-wall carpet for our son's irregularly shaped playroom and are so thrilled with…read morethe service we received from Creative Carpeting. We started the process a bit overwhelmed in trying to chose the right product but Chris knew exactly what type of high-performance carpet would work best for our needs and his recommendations were right on point. We needed something durable that would withstand children and pets and are so happy with the result! Highly recommend!

Chris and his team were fast, professional, reasonably priced, and absolutely on the mark in every…read moreway! After a fire in the kitchen of our condo, we needed to replace the burned vinyl flooring. We decided while we were having the work done anyway, we'd replace the carpeting throughout the rest of the condo with wood laminate. After waiting for several weeks for the rest of the kitchen cabinets and appliances, we were very pleasantly surprised with how quickly the flooring was installed. Not a single detail was overlooked including the deep recesses of the closets and the trim around the hot water heater pan in the utility room! When they were finished, there was no trace that anyone had been doing any flooring work in the condo...except of course for the beautiful floor! Great job!

I brought in a tile from our optimism pink 1950s bathroom. The owner somehow chose a shade of paint…read morethat matches. Very very difficult to do an exact color match on a flat paint versus a glassy tile. Excellent! One time I had a color Mis-mix and they corrected it immediately. Great customer service! I love being able to support a small local business instead of Corporations.

Over and over again I have tried to do business here. No more. Staff is not helpful nor friendly…read more Prices change constantly and are very high. Attitude in the store is that they are the only game in town and customers have no other choice. We do.

They did my carpet, hardwood flooring in kitchen, counter tops, tile in bathroom and shower. Can't…read morepraise them enough and service after sale is outstanding. They don't forget you.

Had the misfortune of dealing with Roy. Called to explain…read moresituation with a second floor leak and looking to expedite new floors in a small area. Roy set a time to come later in the week, spent 5 minutes here. Explained time crunch and said he would have a quote that night. No quote came, next day no quote. Called Sat, was told it would be emailed over shortly. No quote came, called Tuesday, was told he didn't do the quote since they couldn't take the job for months. Fair enough but dont drag me along if you're too busy. We think he didn't like us, he freaked out over a blind basset hound with 1 eye and asked us to put the dog away since he was scared. I think he passed on us since he heard us laughing at him. Call somewhere else....

Everyone, from the office staff to the project manager, to the workmen, handled themselves in a…read moreprofessional, friendly, and courteous manner. The work done was thorough, and the workmen explained everything, answering all questions in a professional way. We are pleased to recommend ServPro to anyone needing mitigation work done in their home.

The week between Christmas and New Year our hot water heater decided to give up and start leaking…read more Major floor damage to our finished studio basement area. Servpro worked with us seamlessly through the entire process. They explained everything along the way and the crews were punctual, respectful and so kind. Every step was handled wonderfully. I highly recommend Servpro of East Haven/Branford and would use them again in a minute!!