Hugo did a great job redoing the hardwood floors of our house. It came out beautiful. However, my wife placed a metal table on the floor and it left a ring (see photo) so it makes us wonder if the floor was sealed properly. Given our invoice says it was finished with 3 coats of water based bonafide-traffic HD, we don't understand how this could happen so easily. Nonetheless, we have contacted Hugo DOZENS of times to help us as he is the only one who knows what type of stain, etc. was used and we are happy to pay him to fix it. He has said he will stop by in the next few days or week but never shows up. Over the last four months, we have called, texted, emailed... and not only has Hugo not shown up, but he won't even answer to at least let us know the floor details that we can pass on to another flooring company. The unprofessionalism is truly disappointing. read more