My husband and I were vacationing at Depoe Bay, when we got a warning light on our dashboard saying…read moreengine coolant overheating. We just got our 2017 Ford C-Max hybrid last December at Kendall Ford in Vancouver, and we were concerned about driving home with an engine light on. So, I called Newport Ford and talked with a very nice guy named Tucker. I told him about our light, and he said they were taking appointments for Fords the following week Tuesday. When I explained our situation (this being Wednesday, and we were going home on Friday), he asked if I'd give him a minute to talk to the guys to see if they could help us. He was really only gone a minute when he came back and said if we could bring the car in first thing the next day, they would take a look at it and see what they could do. We were there at 8 am on Thursday morning and we waited about 2 hours when we got the good news that it was just a sensor that needed replacing and there was nothing wrong with the engine. Tucker said he could order the part and have it by the next morning (Friday), and even knowing that we could get safely home and get it fixed there, we decided to let Tucker take care of it for us. We took the car back in on Friday morning, and an hour later we were on the road with no red lights on our dashboard. I know this is a long story, but I'm 83 and my husband is 90, and we took great joy in knowing that there are some wonderful young folks out working in our world who are willing to go the extra mile to be helpful. The sign on the door to this service department says the dealership has just reopened under new management. I don't know what the old management was like, but I can tell you the new management gets an A+ from this retired teacher. Thank you to the whole team at Newport Ford for a great job well done

I am beyond thrilled with my "new" Hyundai Tucson from Power Ford Lincoln City, Oregon!…read moreThanks so much to Nestor Fernandez and Stacey Ehrenfelt for their assistance and true service after the sale. Totally loving my car!

This store is full of idiots, Manager unavailable. After three weeks for 1 test and several calls…read morefrom us never from them I got the truck back paid all good, NO call next day to say charge did not go through said we would be down (40 mile round trip) get there and stated they ran again and went through! think we got a call NO. This is after several missed promise dates. Original service was a old dog not willing to learn a new trick. Made sure in less than 5 min conversation that they did not use the after market warranty provider I purchased from a Chevy dealer with new truck no less than 5 times. For me they will NEVER see our truck again

Car was in at least 4 times and they never managed to fix the problem of car not starting, it would…read morework for awhile then the same issue would occur. Car did need a new battery and battery cable but after that it seemed like they would to go the easiest explanation without investigating further. People in service were very nice, but the amount of money we spent with no solution is beyond frustrating. They are also really slow, I never saw more than a coupler mechanics on their shop at one time. YouTube would think with computer diagnostics it would be easier to diagnose electrical issues, but alas it is not apparently.

I thought the sales manager was kind of a con man--really underhanded tactics that completely…read moreruined the sale for me. We ended up walking out and going to Grandpa's Toyota instead. They were much more upfront about pricing and financing. I won't buy from a dealership I can't trust.

Thanks to April and Ken for helping me test drive a new RAV4. Since I don't live in Oregon, I was…read moreupfront that I wouldn't be purchasing this car from them but was having a hard time finding a new rav4 to test drive elsewhere. Both of them gave me attention and respect, even though I wasn't a sale for them. I appreciated it so much! Thank you!

took my truck to Power as their website stated they have express lane for oil change. They were…read moreEXTREMELY rude and unprofessional! I took my truck to Albany where they were friendly, accommodating and professional. They have gotten numerous new customers thanks to Powers bad service. The service you get in Albany OR is worth the drive!

Drove about 1 1/2 hours after communicating with John about the purchase of a vehicle. He sent a…read morevideo of the vehicle from a close-up view skipping over major body damages. Once we arrived and noticed the damage, he continued to say easy fix and insisted we looked at other cars on the lot. A classic car salesman experience of bad information and misleading help at the hopes of a quick deal. Would advise buying elsewhere.

I purchased my vehicle from them in February. Granted it is my responsibility to inspect everything…read morebut I wouldn't think they would sell me a car with a tire that had an almost splitting side wall. I can see where the previous owner hit a curb pretty well and took a gouge out of the tire. I ended up needing to buy new tires the next day after buying the car. Not something I expected, typically you budget for that. Anyways, I thought I would have the car serviced there because the selling department and servicing department are two different ones. I needed an oil change & tire rotation. I asked twice if they rotated my tires, they said yes. I got home and I knew for a fact they did not because one of my wheels has a small mark of yellow paint on it. I ended up going to Les Schwab for the rotation (love them). I called them the next day. I inquired if they rotate tires, which he said yes. I informed him that I was in yesterday for service and they did not rotate my tires. He pulled up my account and he said well I won't argue with you but it shows that we did. I explained how I know and he got real quiet and said oh. I let him know that I was not too happy and very apprehensive about my oil change now. He said he would let the manager know. I'm disappointed because I do not trust the Toyota dealership on the coast, as they have done some shady stuff to my other vehicle for oil changes so I go to the valley. Well, now it looks like I will need to go to the valley for my car's maintenance.

I love this dealership and want it to be known. I did purchase my new/ used Honda passport here…read morelast May 2023 and I love it to death, hope I can have it 20 years! I did have an issue with one person here, but I really don't want that to sour the situation with everyone else who are so fantastic that can happen. Some of the great people who work here are Lizzie, she is so smart knows all about technology and is incredibly helpful always helping me, the lady at the front desk is so polite and nice. I love calling and getting her on the phone just to talk to her because she's so sweet. Ken who works in sales is one of the most helpful people ever. After I bought the car and I didn't have the pleasure of buying it from him which I would have if I had known, but after I did, he took time to help me with the snow mode and what to do in case there is snow on the road because I have not driven in snow before. He is such a nice person. He took time to send me a video clip and full explanation of how to use the snow mode on the car. If I left someone out, I apologize everybody even the guy that washes the cars is fantastic too. Every time I go here I'm happy and I'll be going here tomorrow to get an old-fashioned CD player put into my vehicle so I can listen to my old-fashioned CDs. I felt I needed to leave this review because ever since I started going there I had always loved this dealership and I found it about three years ago luckily. Most everyone will treat you well here! Definitely definitely check it out.

I needed to replace my 2007 Honda mini van after 16 years of service. Ken Wood and the team,…read moreincluding the service department, at Sunwest Mazda helped me select and drive home this little Mazda Cx5. I told them what was important to me and they really listened and took it to heart. It's perfect for a retired, 67 yo gal who needs safe and reliable vehicle. This maybe the last new car I buy and they made it the best car buying experience I've ever had. Thanks.

Not an "updated" dealer. Is that what you'd call it? The sales room is pretty nice, but the whole…read moreinside of the service department is small and dingy and old. The building seems ancient. Thankfully, the people in the service department are friendly and nice and timely. For my first ever in my life Mazda experience, it was pretty darn good.

I was on a road trip when my check engine light came on... I had a feeling of what it was, but I…read morewanted to see if I could get an opinion on getting it fixed since I had the part with me. Unfortunately the repair would take a day or so to repair and I couldn't spare the time. I can't speak on quality of work since I didn't have the repair done due to my own time constraints.... But they were eager to help! I drove over and met a wonderful gentleman named Mike and he took the time to give me a DTC read out and was very sweet, professional, and knowledgeable. If I'm needing a repair next year on my trip down this is where I would go.

Family business (father and son) that's been around for about 50 years (father just turned 90 and…read moreis still running the front office, doing the tire and parts ordering, etc; son supervises the shop and still does some of the work.) They employ and train young local people, and every time I've needed their shop for anything - tires, brakes, electrical - they've been stellar. (Once when it turned out that they'd have to keep my truck for a day or two, the father loaned me his!) Their prices are fair, and they won't try to upsell you on tires or other things. One of my best local businesses. Highly recommended!

We had an unforeseen incident happen to us while in Newport…read more On our way out of town after being in Oregon since May, needed immediate assistance. Fred Meyers (Stephen Hall) took control and with the help of Larry Hayes they took care of the problem in 2 days. So far in the last two days everything seems to be working properly and hoping to make it back home with no issues. Thanks to both companies for their help with this issue.

U ask them to rotate tires along with an oil change. After they're late an hour getting to the oil…read morechange they say there done so you go back to pay. I ask did you rotate the tires? The girl in the service department says I'm pretty sure. I already know they didn't. She goes and asks. Of course they didn't. She says they can pull it back in it'll be another 45 min. I said I'll go to Les Schwabs. This place is a shit show.

We were in Newport on vacation when our normally dependable Forester failed to start. We waited for…read morea while and tried to contact Geico roadside service, but couldn't get them because of the convoluted login setup with their phone app. Very irritating. After a few minutes, the car started, and we went to O'Reilly to see if it was the battery. They tested the battery, and it was indeed bad, and John installed a new one in a few minutes. Helpful staff, good selection of batteries from budget to premium, and the entire transaction took less than half an hour. They made the incident a momentary distraction instead of a protracted wait for help, and kept our vacation on track.

Follow thru until the job was done. Montana worked on a…read morecomplicated hydraulic issue in our motorhome. Skilled, entertaining, fair. Definitely would call again.