We had an amazing experience with this pool company from start to finish. The entire process was…read moresmooth, organized, and far less stressful than we expected. From the initial consultation to the final result, their team was professional, responsive, and clearly very knowledgeable. They took the time to really listen to what we wanted and helped bring our vision to life, offering helpful suggestions without ever being pushy. Communication was consistent throughout the project, and we always felt informed about timelines and progress. The quality of the work truly speaks for itself -- our pool turned out even better than we imagined. The attention to detail, cleanliness of the job site, and overall craftsmanship were top-tier. What stood out most was how much they genuinely cared about customer satisfaction. Any questions or small concerns we had were addressed quickly and professionally. We couldn't be happier with the final result and would absolutely recommend them to anyone looking to build or upgrade their pool. Worth every penny!

We hired this company to support someone just starting out, but the experience has been extremely…read moredisappointing. A project quoted at 4-6 months is now over 8 months in and still incomplete. Due to poor workmanship, we were forced to empty and refill the pool three times at our own expense, and there is still unfinished plaster work remaining. Communication was also a major issue -- he would disappear for days at a time with no updates while the project sat untouched. Even more concerning was the complete lack of accountability. Every issue was blamed on subcontractors he hired, and instead of taking responsibility, we were asked to "give him a break" because he is young and inexperienced. At this point, due to delays, ongoing issues, and repeated out-of-pocket costs, we are pursuing legal counsel. We strongly caution others before working with this company.

We were thrilled with Rusty and his team! Our old vinyl liner was faded and leaking. Rusty and his…read moreemployees (shout out to Steve and Zach!) did a fantastic job replacing the liner in a timely manner from our first call to the beautiful results. Polite, on time, thorough. Dressed in Rusty's Pool and Spa tee shirts. And our pool doesn't leak anymore!

I requested service from Carolina Pools who has has managed to gain control over my pool's…read morechemistry and cleaning schedule. Dan personally takes notes over each of his jobs and goes above and beyond what it take to satisfy the customer. He and his team have replaced my pool panel, troubleshooted the heater, continued to fill propane for the heater, and keep me advised each step-of-the-way. I am impressed with the areas Dan finds which need attention to have to pool up and running for tenants! Amazing Service! Any pool questions? Tired of dealing w/ you old pool company? Give Dan and Carolina Pools a try it's a great value and you have their commitment. Eric

Beware - Daniel seems to be growing his new business too quickly to be able to give high quality…read moreservice to his customers. When our pool had an issue, he left us high and dry without notice, exacerbating the problem. Would not recommend!

Very reliable company and their pool guy Shaun Dwyer is more than knowledgeable and helpfulread more

I highly recommend Hero Built Pools. My pool was completed in 30 days and the process could not…read morehave gone smoother. Billy and Tyler were so knowledgeable and professional. One of them were on site every day. I am so happy with my custom pool.

Fantastic customer service!…read more Lux install my pool 2yrs ago and did a great job. As a 1st time pool owner I've had some problems, mostly operator error. The team from Lux, from receptionist (Janet) to owner (Billy), they have been quick and professional in addressing the issue. No judging just addressing the issue. I was having a concern insuring that the filter "freeze protection" was com ing on. Rich came out and found the system was operating correctly. He then checked the hardware and found there was a sensor that could be better positioned. instead of putting in a work order to have it moved he went and got a replacement part and had everything resolved within an hour.

Thank you, Ashley, for the information and great advice! I needed info on a filter and pump and she…read moreprovided everything I needed to complete the task and get my pool running!

This our fourth pool service sine December and Brandon takes his job very very seriously. He is…read morevery knowledgeable and informative about what needs to be done to keep our pool clean and safe. Very impressed with his dedication

Brandon was very knowledgeable and informative about questions and concerns we had with our pool…read more He and his daughter spent considerable time with us. They gave us suggestions and helpful ways to maintain our pool. I would highly recommend this company. Richard Wagner

We have used AOC for 3 years. Very reliable and are available for questions even after hours. We…read morereally liked Brian but he is no longer our rep. We recommend them to our friends.

Great service, knowledgeable, reliable, so glad I found this business!!!read more