We compared numerous pool companies when it was time to install our fiberglass pool. We compared…read morecosts, lead times and available pool designs. We also met with others who had used pool plus to install their pools. The installation was more difficult than anticipated because of a very high water table on our property. Pools Plus took the extra effort to overcome that issue. We have enjoyed our pool over the last 3 years and routinely receive compliments. Recently, one section of the concrete coping developed a large crack and some of the wall tiles below the crack fell off and needed to be replaced. Pools Plus evaluated the problem and fixed the issues over the next 3 weeks. The best part is that they took responsibility for the issue and charged nothing for the repair. Hard to find that kind of service today.

There is no way no way in hell ,that anyone in their right state of mind ,would be given a…read morefive-starS to these people ,after dealing with them .they have to be fake just have to . These people had just laid Sanjuan Pool in my backyard two months ago ,now there is a hole in the pool. called The office Spoke toTara ,Her response ,and I quote "we are so busy we don't have time We are so backed up I don't know when I can send someone Over maybe this week maybe next" .well I'm done with this people . i called The San Juan manufacturer and the regional sales rep. And I told them about all the abuse ,poor quality And the Thuggish attitude. If you have a San Juan pool too ,you don't have to deal with this people any more ,call the manufacturer directly the corporate number is (800) 535-7946 And the regional sales rep name is Bob Fergione his #. (704) 363-0500 But for some crazy reason you still decided to go with pools plus ,here is what ya need to know . 1- You cant be a timid or shy person ,They would do whatever they want. 2-If ya have other obligations ,ya'd need to put it aside and dedicate ur full attention to this project ,by watching everything they do in ur house . 3-Ya need to make sure all ur communication , goes directly with Owner since day one , not salesperson not the office ppl not anyone.Get his cell's # and don't lose it. The office people are freaking thugs they'd argue ,scream at you and hang up on you... 4- When ya sign the contract ,do not agree to arbitration only, ya can not forfeit ur right to sue ,cant stress this enough,They'd Freaking damage your house Call their bluff and walk away . If they do quality work ,then they'd have nothing to worry about . 5- Make sure they'd rent a porter potty and pads for ur lawn ,ya have to include these 2 items in the contract. because they will destroy your lawn and they will use your backyard as a bathroom 6-Make sure ya get a a written timeline for the entire project,detailing and dating every stage of the install,OtherwiseYour project could take months 7-Mark all sprinklers, and run them right before they start ,and right after the finish,make them aware of that Also. If you don't ,they'll just run your sprinkles over And won't even tell you about it ,they'd just Bury it. 8-I think everyone who's laying a pool should do this,regardless of what company ya may hire,since this is an expensive project and non of us know about pools,protect ur investment ,by hiring a second pool company to double check the work quality .this may cost ya few hundreds but it's well worth it. 9- make sure that ya know your pool's manufacturer contact info, The same goes for Better Business Bureau,and don't hesitate to call them if ya suspect poor quality work. 10-carefully read all reviews and listen to ur instinct and heart .and remember ya get what ya paid for. 11 .Make sure your sales person it's not Kimberly ,she knows nothing about pools. We need to stop these gangsters from Abusing and scamming other citizens ,even run them out of business,If possible . Oh and Mr. owner if you reply to this I'd come right back at ya With another reply ,and this time I'd detail everything that have happened.

Lou was the first to respond to our request for help with our pool. He showed up the next day, at…read morethe time he said he would, ready to solve our issue. He quickly went to work cleaning our pool and starting the process to restore the green murky water back to the crystal clear appearance we had before our pump issue. Next, Lou restarted our pump, examined it, and expertly figured out what was causing it not to hold a prime. Lou has honesty and integrity, which is hard to find nowadays. He could have led us to believe we needed a much more expensive repair, but had the integrity to fix our problem inexpensively. Lou not only fixed our initial problem with the pump, but he returned the next day, and again after the weekend, to check on and continue to improve the condition of the water. This company offers excellent response time, honest pricing, and expert service! Happy Pool Service and Maintenance will be our pool service company from here on out!

The BEST of the BEST! Lou showed up right on time and had the issues fixed in less than 2 hours. I…read morehad previously spent 3 weeks back and forth to another pool store getting the water tested. I had a leak from one of the pvc pipes which Lou promptly figured out what the problem was, and cleaned out the green algae in the pool as well. By the time he was finished, the leak was fixed and the pool was crystal clear again. He's extremely friendly, knowledgeable, as well as affordable, and offered tips on how to properly maintain the pool before he left. Don't hesitate to call him. You'll get a response (unlike alot of the other places around), and the issue will get fixed, as Lou not only does maintenance, he does repair as well. I'll be calling him again if/ when I need him. I would have given 10 start if they were available.

Very aggressive driver flipping us off. My older mom is a very careful driver and this guy was not…read morehappy. Deserves one star for almost causing an accident. Happened on kings hwy

We consistently talk to Danny and Dennis about our pool needs. They did a great job recommending…read moreand installing our pool heater also.

Phillips Pool Plus Services - Fantastic !!! I switched over…read morefrom another pool service to Phillips Pool Plus last fall. They have been excellent in providing all pool services and also providing a customer portal that is very intuitive. Lastly, their prices are very competitive. I would definitely recommend them !

DO NOT USE! Joey Phillips lies to you rather than say he doesn't want to do the work. Talked to…read morehim for over a month about finding a leak in our neighborhood pool. Paper work and our first conversation was very professional and then he never showed up for our 5 appointments he made and would not answer any texts. When we called he lied with excuses for the second time and then still did not show up.

Terry and his guys installed our pool on May 5,2026, and we couldn't be happier. Terry, kept us…read moreinformed at all times, i,e, what day/time the guys would be at our home and what they would be doing. The guys were very professional, kind and respectful. i would highly recommend Star Pool.

Had a very bad experience! I had taken the day off from work to get a estimate from 3 different…read morecompanies today and star being the 1st appointment at 9 am for a new pool installation. They never showed up! They never called to let me know anything! I guess my business was not very important to this company. I would never recommend star pools to anyone. ​

We are so thrilled with the work Duck Dive Pool did on our pool. We knew it was going to be a…read moredifficult job replacing the liner due to the surrounding deck, but they got the job done with such ease. They got there @ 9:00 and didn't finish until 3:00. They were professional, friendly and very efficient. Their work was nothing but the best, better than when it was originally put it in. They made sure to level it and got every wrinkle out! So impressed!

Working with Robbie was great. Had a problem with spots in my pool. He was quick to respond and he…read morefigured out the solution when others could not. His prices were very reasonable! Thanks Again!!

Fantastic customer service!…read more Lux install my pool 2yrs ago and did a great job. As a 1st time pool owner I've had some problems, mostly operator error. The team from Lux, from receptionist (Janet) to owner (Billy), they have been quick and professional in addressing the issue. No judging just addressing the issue. I was having a concern insuring that the filter "freeze protection" was com ing on. Rich came out and found the system was operating correctly. He then checked the hardware and found there was a sensor that could be better positioned. instead of putting in a work order to have it moved he went and got a replacement part and had everything resolved within an hour.

Thank you, Ashley, for the information and great advice! I needed info on a filter and pump and she…read moreprovided everything I needed to complete the task and get my pool running!

I own a 6BR home in North Myrtle with a private pool James has been an absolute life saver for me…read more I switched over to James after a terrible experience with another pool company. It has been a night and day difference. James is always available. He is always proactive with any problems that happen with the pool which is so essential for a vacation rental. He goes above and beyond when there are any issues to get them resolved in a timely manner. I can't recommend him enough and share his information with all the owners I know. I get a picture of the pool with a summary of services performed at every service visit. As vacation rental home owners we have enough on our plate and it is great to know that one of the main areas of the guest experience (the pool) is in great hands.