We were thrilled with Rusty and his team! Our old vinyl liner was faded and leaking. Rusty and his…read moreemployees (shout out to Steve and Zach!) did a fantastic job replacing the liner in a timely manner from our first call to the beautiful results. Polite, on time, thorough. Dressed in Rusty's Pool and Spa tee shirts. And our pool doesn't leak anymore!

I requested service from Carolina Pools who has has managed to gain control over my pool's…read morechemistry and cleaning schedule. Dan personally takes notes over each of his jobs and goes above and beyond what it take to satisfy the customer. He and his team have replaced my pool panel, troubleshooted the heater, continued to fill propane for the heater, and keep me advised each step-of-the-way. I am impressed with the areas Dan finds which need attention to have to pool up and running for tenants! Amazing Service! Any pool questions? Tired of dealing w/ you old pool company? Give Dan and Carolina Pools a try it's a great value and you have their commitment. Eric

Beware - Daniel seems to be growing his new business too quickly to be able to give high quality…read moreservice to his customers. When our pool had an issue, he left us high and dry without notice, exacerbating the problem. Would not recommend!

Very reliable company and their pool guy Shaun Dwyer is more than knowledgeable and helpfulread more

I highly recommend Hero Built Pools. My pool was completed in 30 days and the process could not…read morehave gone smoother. Billy and Tyler were so knowledgeable and professional. One of them were on site every day. I am so happy with my custom pool.

I own a 6BR home in North Myrtle with a private pool James has been an absolute life saver for me…read more I switched over to James after a terrible experience with another pool company. It has been a night and day difference. James is always available. He is always proactive with any problems that happen with the pool which is so essential for a vacation rental. He goes above and beyond when there are any issues to get them resolved in a timely manner. I can't recommend him enough and share his information with all the owners I know. I get a picture of the pool with a summary of services performed at every service visit. As vacation rental home owners we have enough on our plate and it is great to know that one of the main areas of the guest experience (the pool) is in great hands.

From the owner: Our business specializes in making people feel like family. Your needs are important and we aim to…read morehave all pool needs addressed quickly and efficiently :)

Another one of Mike HARRINGTON POOLS aka RENU POOLS...... 2 bodies of water with 2 filtration…read moresystems with a leak in the spa overflow and not even able, per plumbing setup, to separate the bodies of water...... Way to go MIKE HARRINGTON, RENU POOLS. How many more folks are going to rob ????

This is my personal experience: July 9, 2021 Signed Swimming…read morepool Installation Contract with an approximate start date listed by Renu Pools as November 1, 2021 with an 8 to 10 week time frame. October 5, 2021 We were told "looking at the end of November before we can start" February 17, 2022 Construction on pool started with a timeline per "Renu's paperwork Rules, Regulations, and what to expect" of 8 to 10 weeks. April 11, 2022 Long plumbing and tile work done. April 18, 2022 we were told our pool should be completed mid May to the end of May. April 27, 2022 backfilled the plumbing. May 3, 2022 told us working to get the pool finished by the end of the month. May 4, 2022 Deck bonding May 25, 2022 Concrete decking formed June 10, 2022 Concrete decking poured. June 20, 2022 Physically went to Renu's office since they would not reply to emails, hand delivered letters or phone calls for the schedule for our pool. Stephanie's reply was "I don't know, you tell me?" Stephanie became furious and yelled at me and stated she is tired of telling me the same thing over and over again and accused me of having people harass her daughter on Facebook. I followed up this visit with an email of the account of all that happened and what was said stating "neither myself or my wife WOULD NEVER, EVER OR HAVE WE EVER ASKED ANYONE TO CALL, MESSAGE OR HARASS YOU OR YOUR DAUGHTER!!" We asked for proof of that because that was absolutely ridiculous and not true. I continued in my email to say "We continue to be disappointed in the lack or progress, communication and our pool being completed. When we signed our contract it stated the pool would take 8 to 10 weeks. In two days we will be on week 18 and still in need of plaster, waterfall, pool equipment installed and running. In good faith and trust we have paid you $41,070.20 with a balance of $365.00. At the very least, you could keep us updated weekly as well as respond to correspondence when sent...we received no response to that email." August 5, 2022 Pool plastered August 7, 2022 We were threatened Renu would sue us for slander if one more person commented that our pool was taking 9 months to complete. I responded "I have never said our pool has taken 9 months to complete. I have never said your name in any pictures I've posted. I've never asked or encouraged anyone to comment/post anything on your page"....we received no response to that email. The worst part of this was not receiving a reply to our emails and phone calls for updates to know where we were in the process. The lack of communication was frustrating and made us question if they would finish our pool. As of this post they still owe me a hose for cleaning the pool and a shovel I'm hoping was taken by mistake.

DO NOT HIRE CASCADE POOLS!! They promised us they were the…read moreBest Pool Company in this area..we can honestly say they are the worst. From the start of this project nothing went right. Chris told us nothing but lies and his team went along with him. He promised us he would replace our Decking that was installed incorrectly. We had Experts come out to tell us it wasn't the Stone it was Installation that was not done correctly. Do Not Trust This Guy!!

Cascade Custom Pools we gave them a 35,000 deposit. They did not get the permit from city of North…read moreMyrtle Beach. They illegally dug the hole in our yard and the city put a stop work order on the job. They dug the hole July 6, 2023 I requested the owner Christopher Harrington call me. It is now November 21st 2023. No call, no refund of our hard earned $35,000. Unlike Christopher Harrington who steals money from hard working people!!! LOOK THIS COMPANY UP ON BBB WEBSITE!! They have an F RATING. We did have a company that came in and fixed the mess we were left to deal with and we now have a beautiful pool thanks To Quality Pools & Spas in Conway Sc

This is a poorly ran business, if you can even call it a business!…read moreVery unprofessional and this individual's communication skills are less than desirable. He does not return calls, only answers the phone on rare occasions and does so in an unprofessional manner - not even answering the phone as if it were a business by announcing the name of the business. I would not recommend this individual to ANYONE to DO ANY WORK. Very unpleasant and a complete waste of time. Don't waste your time or money by engaging with this subpar "supposed" business. I'm sure though that he won't be in business long with these practices.

Had them come to check on my spa that was no longer running and determined it was a part that…read moreneeded to be replaced. Said they would order the part. Reached out to them several times for an update and no response. Very unreliable. Maybe they are just too busy but what a terrible way to run a business. Will not be working with them again.