We compared numerous pool companies when it was time to install our fiberglass pool. We compared…read morecosts, lead times and available pool designs. We also met with others who had used pool plus to install their pools. The installation was more difficult than anticipated because of a very high water table on our property. Pools Plus took the extra effort to overcome that issue. We have enjoyed our pool over the last 3 years and routinely receive compliments. Recently, one section of the concrete coping developed a large crack and some of the wall tiles below the crack fell off and needed to be replaced. Pools Plus evaluated the problem and fixed the issues over the next 3 weeks. The best part is that they took responsibility for the issue and charged nothing for the repair. Hard to find that kind of service today.

There is no way no way in hell ,that anyone in their right state of mind ,would be given a…read morefive-starS to these people ,after dealing with them .they have to be fake just have to . These people had just laid Sanjuan Pool in my backyard two months ago ,now there is a hole in the pool. called The office Spoke toTara ,Her response ,and I quote "we are so busy we don't have time We are so backed up I don't know when I can send someone Over maybe this week maybe next" .well I'm done with this people . i called The San Juan manufacturer and the regional sales rep. And I told them about all the abuse ,poor quality And the Thuggish attitude. If you have a San Juan pool too ,you don't have to deal with this people any more ,call the manufacturer directly the corporate number is (800) 535-7946 And the regional sales rep name is Bob Fergione his #. (704) 363-0500 But for some crazy reason you still decided to go with pools plus ,here is what ya need to know . 1- You cant be a timid or shy person ,They would do whatever they want. 2-If ya have other obligations ,ya'd need to put it aside and dedicate ur full attention to this project ,by watching everything they do in ur house . 3-Ya need to make sure all ur communication , goes directly with Owner since day one , not salesperson not the office ppl not anyone.Get his cell's # and don't lose it. The office people are freaking thugs they'd argue ,scream at you and hang up on you... 4- When ya sign the contract ,do not agree to arbitration only, ya can not forfeit ur right to sue ,cant stress this enough,They'd Freaking damage your house Call their bluff and walk away . If they do quality work ,then they'd have nothing to worry about . 5- Make sure they'd rent a porter potty and pads for ur lawn ,ya have to include these 2 items in the contract. because they will destroy your lawn and they will use your backyard as a bathroom 6-Make sure ya get a a written timeline for the entire project,detailing and dating every stage of the install,OtherwiseYour project could take months 7-Mark all sprinklers, and run them right before they start ,and right after the finish,make them aware of that Also. If you don't ,they'll just run your sprinkles over And won't even tell you about it ,they'd just Bury it. 8-I think everyone who's laying a pool should do this,regardless of what company ya may hire,since this is an expensive project and non of us know about pools,protect ur investment ,by hiring a second pool company to double check the work quality .this may cost ya few hundreds but it's well worth it. 9- make sure that ya know your pool's manufacturer contact info, The same goes for Better Business Bureau,and don't hesitate to call them if ya suspect poor quality work. 10-carefully read all reviews and listen to ur instinct and heart .and remember ya get what ya paid for. 11 .Make sure your sales person it's not Kimberly ,she knows nothing about pools. We need to stop these gangsters from Abusing and scamming other citizens ,even run them out of business,If possible . Oh and Mr. owner if you reply to this I'd come right back at ya With another reply ,and this time I'd detail everything that have happened.

Skeeter's installed a saltwater filtration system and pump for inground swimming pool. We cannot…read morerecommend this company enough. Mike was incredibly thorough with equipment installation and all that we needed to know to ensure we ran the equipment as it should be run. Additionally, when we had an issue with the pool, not pumping properly and we could not reach our pool contractor, Mike came out to the house within 15 minutes to help diagnose and solve the issue. In the future if we need any type of maintenance on our pool equipment, we will definitely be calling Skeeter again.

Charged more for a piece of equipment than any retail or online store was charging. When asked…read morewhy, Mike said that the price included installation and programming. Well when someone tells you a price includes installation my understanding of that means the labor to install that part is included. Mike first arrived at 12:46 PM to diagnose the problem and was done and pulling away from the site by 4:33 PM so from start to finish he was on site for three hours and 47 minutes and there is proof on camera footage. Mike then proceeded to turn around and bill for 4 hours of labor in addition to the overinflated price of the part. So how was the installation included in the part price? Double billed for labor, did additional work without letting the homeowner know the cost, then makes false threatening posts online that he didn't get paid making him look like some sort of victim when he did get paid but his shady double charging was questioned. About three years ago Mike was great I guess times got tough and he started taking advantage of people thinking they didn't know any better. If you're going to use him, read his bills, he will overcharge you.

I own a 6BR home in North Myrtle with a private pool James has been an absolute life saver for me…read more I switched over to James after a terrible experience with another pool company. It has been a night and day difference. James is always available. He is always proactive with any problems that happen with the pool which is so essential for a vacation rental. He goes above and beyond when there are any issues to get them resolved in a timely manner. I can't recommend him enough and share his information with all the owners I know. I get a picture of the pool with a summary of services performed at every service visit. As vacation rental home owners we have enough on our plate and it is great to know that one of the main areas of the guest experience (the pool) is in great hands.

We are so thrilled with the work Duck Dive Pool did on our pool. We knew it was going to be a…read moredifficult job replacing the liner due to the surrounding deck, but they got the job done with such ease. They got there @ 9:00 and didn't finish until 3:00. They were professional, friendly and very efficient. Their work was nothing but the best, better than when it was originally put it in. They made sure to level it and got every wrinkle out! So impressed!

Working with Robbie was great. Had a problem with spots in my pool. He was quick to respond and he…read morefigured out the solution when others could not. His prices were very reasonable! Thanks Again!!

Terry and his guys installed our pool on May 5,2026, and we couldn't be happier. Terry, kept us…read moreinformed at all times, i,e, what day/time the guys would be at our home and what they would be doing. The guys were very professional, kind and respectful. i would highly recommend Star Pool.

Had a very bad experience! I had taken the day off from work to get a estimate from 3 different…read morecompanies today and star being the 1st appointment at 9 am for a new pool installation. They never showed up! They never called to let me know anything! I guess my business was not very important to this company. I would never recommend star pools to anyone. ​

The team at Pools & Palms was very helpful from our first meeting with Melissa to Larry's visits to…read morehelp us pick out the layout for our pool and Pool training after the installation was completed. When it was time to do the installation, Angie called to set our appointments and give us reminders to make sure that we were ready. They were on time and worked quickly and neatly. Everyone on their staff was very friendly and courteous. They left our property in very good shape and were very respectful with our property and did minimal damage considering the amount of digging and work that went on. After the pool installation, Michael's team came in to do the concrete. They were very professional and did a great job!

My wife scheduled an appointment weeks in advance and drove to their Myrtle Beach office alone to…read morediscuss an inground pool for our property. From the start, Melissa's attitude made it clear our business wasn't welcome. My wife had brought our official plot plan -- an actual surveyed document of our property -- and was told Melissa "couldn't even talk to her" unless she also had photos of the yard. Not asked for additional info -- told she couldn't proceed at all, despite having the more precise and useful document in hand. My wife called me on the phone during the appointment, and Melissa's rude tone came through clearly even secondhand. I told her directly: based on how she was speaking to my wife, it was obvious she didn't actually want our business. She didn't disagree. Instead she hung up on me. If this is the level of customer service you get just trying to give this company money, I can't imagine what happens once you're a paying customer stuck in a contract with them. Between this experience and the pattern of complaints I've since found from other customers -- surprise fees, contract disputes, and allegations of scrubbed reviews -- we're taking our project elsewhere. Save yourself the wasted trip.

Very reliable company and their pool guy Shaun Dwyer is more than knowledgeable and helpfulread more

I highly recommend Hero Built Pools. My pool was completed in 30 days and the process could not…read morehave gone smoother. Billy and Tyler were so knowledgeable and professional. One of them were on site every day. I am so happy with my custom pool.

We were thrilled with Rusty and his team! Our old vinyl liner was faded and leaking. Rusty and his…read moreemployees (shout out to Steve and Zach!) did a fantastic job replacing the liner in a timely manner from our first call to the beautiful results. Polite, on time, thorough. Dressed in Rusty's Pool and Spa tee shirts. And our pool doesn't leak anymore!