Horrible customer service and impossible to communicate with them as it pertains to billing, charges, etc. Extremely unprofessional!!!

Was notified that this company was selected as the mgmt company for my HOA, by them. I questioned why I wasn't notified by the HOA Board of such, the owner called me a jerk and HUNG UP,. PERHAPS SCAM , BE CAREFULL. read more

His company tried to put a lean on my property by deploying delayed billing strategy. Basically he delays billing for three months and then comes up with one bill that is four times the dues, claiming legal fees, late fees and threatening to sell your property if you don't pay it immediately. And this happened when he knew that I had an attorney, imagine what he will do to Senior citizen with fixed income. He is trying to get into senior care, so if you are even remotely considering hiring him in any capacity, consider how he will treat your elders. Terrible company with low ethics and sleazy tactics. They are currently management company of our HOA. Any time issue comes up, they claim to be just doing accounting for our HOA. The owner, Michael Chulak is deceptive and untrustworthy. When my attorney tried to contact the HOA, he claimed to be legally representing them. At the time and until December 2021, he is disbarred and it is illegal for him to practice law, but that does not stop him. Needless to say he is a person of interest with Attorney General and State Bar Avoid any business with this individual at any cost! read more

Never seem to get a call back when I need to speak to someone. This is the second issue I've had and my property manager doesn't call back. I have however gotten an email response to another much easier issue. read more

AVOID AT ALL COSTS! Coast management attempts to run my complex. We've had nothing but problems. When I bought my unit, we tried to get a hold of them and it took them 3 weeks to get back to us. They were incorrect about the laws and tried charging us thousands of dollars. Once living here things only got worse. Multiple emails and certified letters were sent to their office requesting that health and safety issue be resolved. April, the complex manager, denied receiving our letters. We showed the HOA board a signature, which she denied was hers and said it doesn't mean she saw the letter. They also outsource their accounting, so if you hand deliver a check to them, they will "receiving" it 3-days later, meaning you're late on a payment and have to get that cleared up (which at their speed could be a month or two) Communication got slightly better, but it's still like pulling teeth trying to get them to do anything. Recently it has gone back to the usual. When we have serious issues in our unit, it can take a month and ~10 emails before they do anything. It's absolutely unacceptable, especially when you pay over $300/month. Avoid at all costs! read more

This company deserves 0 stars!! They are beyond unprofessional, every time I need to reach Sheila Evans she is always "away" from her desk and never returns calls or reply's to any emails! This company gets paid to do absolutely NOTHING!! Horrible customer service. They also keep trying to change our HOA rules without any request from the homeowners! read more

CoastManagement.net provides us with training for new board members and regular updates helpful to our entire board. The advice they provide is exceptional and has eliminated many potential problems. They are a high quality firm which is why we have used their services well over ten years! read more

If I can give them a negative rating, I would. They are a terrible and rude property management company. I contacted Ed Sellman our assigned HOA property manager multiple times concerning fixing a leaking roof in my condo, and he has failed to respond accordingly. He even had the nerve to hang up in my face, when I called him out concerning his questionable service. Just shows how they treat their customers. In addition their services are ancient. They charge fees just for HOA members to pay HOA bills automatically. What present day company charges for such services, when HOAs already have issues collecting money monthly. In closing, Coast Management is just a shady operation. Purchase their fake services at your own risk. read more

Our office works with Coast Management.net to review and provide preferred coverage to their HOA's and to work with managers to provide current information in order for the Board to make the best decisions for the HOA. Recently a review of the HOA Master policy coverage determined two gaps in coverage. The first is Water Sewer & Drain Backup, which generally has a $25,000 sub-limit. The second is Building Ordinance or Law coverage which provides additional coverage for building upgrade requirements and demolition and removal of undamaged portion of the building. Both coverages are critical to the protection of the HOA. read more

Absolutely terrible. It is impossible to get any answers from these people. Do not respond to calls or emails and when I do get a call answered the person I need to speak to seems to always be out of town or away from her desk and this is a whole month in the works and counting. I just need some insurance papers seriously wtf!? read more

Have spent almost 4 months addressing an issue with Coast Management & I have been either ignored or unable to get a response or received the run around. Over a month now with no response from anyone after multiple emails & phone calls. Very unprofessional to not communicate with clients and allow things that would be small fixes to become bigger issues. Very disappointed with lack of service provided. read more

I would like to thank the management at CoastManagement.net for keeping us informed of new laws relevant to our homeowners association and for regularly offering us advice on important issues. Our prior management company was not proactive with this information and having a team address that has made our lives so much easier. Cant tell you how appreciative we are of their responsiveness when we call. With all the help they've provided, it's clear why they've been in business for 30+ years. read more

Rude management. Would never hire a company like this to run a property. Advised my HOA to change significant rules without any notice to homeowners to provide input. Whether legal or not, this is not the way to run a HOA. Think twice before hiring this company. read more

Coast manages rental property much better than most other companies. They don't put up with any nonsense from renters who often try use the legal system to take advantage of landlords. Not with this company though. Coast knows the law and they know how to use it. Also very responsive. Highly recommend. read more

First of all, I think these other allegations are nonsense - probably written by the loser type of homeowner that can never be satisfied with anything. We've been using Coast for many years. The prior management company was a complete disaster, so we hired Coast in 2007 because they do everything by the book, and they have a STRONG legal background. They're as professional as you can get, and they're tough! We turned a nightmare of a complex into a decent place to live, because Coast helped us get tough on VIOLATORS that had kept our property values down. They have a TEAM of legal experts and they have everything you will ever need. Their accounting is proper, everything is on the books and done the way it's supposed to be done. Our property manager handles all paperwork and she is THOROUGH. These other single star reviews are gibberish - people just trying to lash out at a company, out of anger and lack of intellect. No complex is perfect, but you can't blame the management company for everything that goes on in a HUGE complex. Thank god we have a real management company that does things by the book - everything from violation letters, properly conducted meetings, collections, thorough documentation, legal advice anytime you need it, and a LOT MORE. We've collected tens of thousands of dollars (or more) in homeowner late fees because their legal team knows how to crack down on delinquency - even after the violators had moved out and tried to stiff us. This is a GREAT company and I'm grateful for all they have done. read more

I am president of the HOA. I have been very happy with this management company. The manager I worked with, for four years, Robert Smith, has been helpful and efficient in every situation that needed attention. Smith accomodates your needs as personally as possible while maintaining professionalism. He will assess the needs of every matter and effectively put forth the best outcome possible. This manager, and company, has effectively helped us regain lost HOA fees. Regaining fees posed difficulties and the company was persistant with any hope of success. This company, who specializes in HOA Law, has an excellent panel of lawyers. One, in paticular, Gary Schumaker has especially helped us from very uncomfortable situations. Natalie and Hillary have been helpful and courteous, going above and beyond what is expected. I reccommend this company to anyone who is looking for new management. read more

THE WORST! Coast Management is a far cry from a property management company. It's almost impossible to get a straight answer from our complex manager, Aprill. E-mails and phone calls go unanswered. There was a water leak from the unit above ours that took several months to get repaired. April, apparently, moonlights as realtor and has gone as far as too include a flier in our HOA monthly dues offering discounts to sellers! This seems like a conflict of interest. In short, AVOID AT ALL COSTS! read more

These guys are sooo incompetent and lazy! They can't even figure out how to take a post dated check out of a folder and walk it next door to their accounting person. They continually sent me notices last year that my HOA dues we're overdue, until of course, they remembered to pull the check out of a folder as I provided 12 pre-payed months worth at the beginning of the year. Their solution to this ineptness "a new rule" - Not to accept pre-paid HOA checks! instead of firing these incompetent managers. Because of their complete and utter incompetence, the paying clients are having to take up the slack! If they can't even manage to keep post dated HOA checks straight, what else are they incapable to handle? This seems like a sign that this group probably cannot manage more serious aspects of a property as well. I would NOT recommend using them, there are plenty of other agencies around to choose from!!!! read more