I originally planned to use a separate company for the insurance side and hire my own contractor,…read moresince restoration companies can be notorious for subpar work. After tons of research and 10 interviews, Coast to Coast was the obvious choice. Their in-house insurance specialist/project manager setup is a well-oiled machine. Casey blew me away with his experience and professionalism and handled insurance flawlessly. Bolo was an excellent PM, with quick communication throughout the project. I'm very particular about quality, and whenever I raised a concern, it was addressed quickly and properly. Minimal surprises, flexible throughout, and genuinely easy to work with. I'd absolutely use Coast to Coast again for their insurance expertise, reputation, and service.

I recently completed a major renovation of my kitchen, master bathroom, and powder room following a…read morewater damage claim, and I couldn't be happier that I chose Coast to Coast. I'm the type of person who is very specific about what I want and I did my homework. I got four different bids for this project, and C2C was the clear winner. Their quote was completely itemized--which I appreciated--and ended up being well under every other retail bid I received. Two people really made the difference: Mary and Bolo. Mary is a literal pro when it comes to the insurance side of things. She worked tirelessly on the supplements to ensure we maximized our RCV payout from our insurance. She caught things the adjuster missed and helped us get the settlement we actually needed to do the job right. Bolo, the project manager, was extremely responsive and reasonable throughout the entire build. Whenever a technical issue came up--even complex stuff like electrical circuit stability or specific plumbing heights--he was there to talk it through and get it handled. One thing I will say for people considering them: you need to be the kind of homeowner who has the capacity to stay on top of the work. If you know exactly what you want and you're willing to stay involved in the day-to-day details, C2C is an incredible solution. It's a partnership, and because I stayed engaged, we were able to hit a level of quality that usually costs twice as much. The house looks amazing (see the photos of the Blue Thunder Quartzite and the Jade tile!). They were fair, they were fast, and most importantly, they were responsive. Highly recommend if you want high-end results without the "luxury markup" of other firms.

Kyle at Suncoast Restoration was absolutely amazing! We had a kitchen flood that turned into a…read moredownstairs remodel and he was awesome to work with and very trustworthy. At times his team could be short staffed so the project took longer than expected, but we were definitely happy with the outcome. He also worked hard with our insurance company so that we didn't have to be the intermediary. These guys know what they are doing and more importantly, want to do the right thing. I'd venture to say Kyle started as a contractor and left as a friend.

We hired SunCoast Restoration in 2025 for mitigation and restoration following water damage…read more The mitigation portion of the project went smoothly and was completed without issue. Unfortunately, our experience with the restoration phase was much more challenging. From an administrative standpoint, we received a final restoration invoice that did not properly reflect payments we had already made and included materials we had purchased ourselves. We notified SunCoast of these issues immediately, provided receipts and documentation the same day, and were told the invoice would be revised. Despite multiple follow-ups, we did not receive a corrected invoice or meaningful communication for nearly two months. Instead, a mechanic's lien was filed against our home based on the uncorrected invoice. After filing a complaint with the BBB and notifying SunCoast that we intended to pursue the issue further if it remained in place, we finally received a corrected invoice. We promptly mailed payment, and the lien was subsequently released. We also experienced workmanship concerns during the restoration process, including loose fixtures, electric work and finish details that required additional attention after project completion. By the end of the project, we were exhausted by the ongoing billing and communication issues and chose to address some remaining items through another contractor rather than continue working through SunCoast. In addition, we experienced a gas leak after returning home. The workers had moved our gas dryer and did not properly secure the gas line but put the dryer back in its place. We had not been informed of any concerns regarding the gas connection or that there were precautions we should take before turning the gas back on. We ran laundry overnight and woke up to the smell of gas. We notified them and they took full responsibility. Fortunately, no one was injured. While some aspects of the final restoration turned out well, the combination of billing errors, prolonged communication gaps, the filing of a lien during an unresolved billing dispute, workmanship concerns, and the gas safety issue made this an unnecessarily stressful experience. My advice to anyone considering this company would be to carefully review all invoices, maintain thorough records of payments and communications, and inspect completed work closely before making final payment.

Exceptional customer service, quality and professional work, knowledgable experts, exceeded our…read moreexpectations, 5 stars does not do them justice! Grateful for their support through the entire process, excellent communication, and efficient work!

I have learned that as long as I hold fast to my beliefs and values--and follow my own moral…read morecompass--then the only expectations I need to live up to are my own." -- Michelle Obama There is a scam going on in the restoration business. You call a plumber for a leak...they recommend a water damage company, who then recommends a GC...and everything is inflated for insurance purposes. Sometimes the homeowner is part of the scam too. This is one of many reasons why insurance is skyrocketing. I had a HVAC condensation line leak in my house. I did not like the suggested plumbers from my home warranty company so I called a highly rated local guy. I will give him a separate review. But they recommended Express Dry and with a situation I never experienced before, I listened to the plumber and Express Dry and it was a stupid mistake. For this simple leak they wrecked my master bath tile, wrecked my hardwood floors, wrecked drywall and baseboard with staples (for the plastic sheeting) and per every GC I interviewed afterwards for repair estimates, all of it was unnecessary. See photos. The wood cuts they made were over the top and if they had done that part professionally, I could have repaired that part myself with remnant wood in the garage. All of the (most likely) unneeded drying machines used gave me a $600 electrical bill, even with solar, and I was forced into an unneeded asbestos report. All of it to over bill insurance. If I ever have a leak again I would handle it so differently. Not every leak needs this amount of response. Not recommended and find yourself a trusted repair person to ask questions about when stuff like this occurs

We had a bathroom wall and cabinet rebuilt due to water damage. Command Restoration did a great…read morejob. All trades who worked on it were very friendly and respectful of our home. Work was completed on time. Owner cares about his company's reputation and ensures customers have a good experience. Would hire again.

We were looking for a rebuild after some demo/abatement to our bathrooms, and bedroom. Time was a…read morefactor and they were quick to respond, inspect, amd reply with a bid. They were able to adjust the bid to our specific needs to help with the total cost of the project. The team came in and did a good job with the reconstruction. They quoted a 2-week timeline but finished well under the time frame.

Excellent customer service and a kind and personable staff! We had a flood and they made the…read moreprocess of getting our new kitchen smooth. I especially enjoyed working with David - he was knowledgeable, invested in delivering quality construction and was creative and collaborative throughout the process. Mary was also great to work with too. If you are looking for a trustworthy and friendly company for your remodel, this is your company.

5 stars! I was looking for a company to help me reconstruct a master bathroom. I found C2C on Yelp…read moreand saw all of their high reviews. They were right- C2C is a great company! As soon as they stepped in, they calmed a stressful situation, and I felt assured that it was going to work out. Starting from thorough consultation by Mary, great communication, planning, and PM support from David, and fantastic reconstruction skills by Martin- they were excellent, helpful, patient, and knowledgeable. I now have a gorgeous bathroom remodel and would recommend them! Thank you C2C for turning an old bathroom into a relaxing beautiful space!

The guys at Element helped me out with an insurance claim for a water intrusion from my roof into…read moremy dining room. The service and especially communication throughout was top notch. Aaron was awesome, and super helpful to move the insurance company along and make this as seamless as possible. Would absolutely recommend and will use again in the future!

We recently had a leak in our master bathroom and worked with Element Construction and Restoration…read moreto restore it back to how it was. Aaron was out project manager and he was very responsive and easy to worked with. He worked with our insurance and we had no issues with our claim. The team that did the work were always prompt and professional. We're very happy with the finished result and would definitely recommend them.

This is our second restoration experience with Christian Carmona and the rest of the American…read moreResponse team and both times we have been impressed with Christian's expertise, professionalism and what I like to call a personalized approach! Christian takes the time to arrive at a clear determination of what's needed, then follows through with the other crafts to ensure both timely and high quality results!! Christian and American Response is our "go to" for water damage restoration and related services. They have my highest recommendation!

American response team was actually referred to us by our plumber and they did an exceptional job…read more We were very fortunate to have them on our side as they were able to help us navigate the insurance claim process and get us what we were entitled to. Our water heater leaked, and it affected our kitchen cabinets, the flooring and some drywall. I don't think we would've been able to do this without them.

Flood Solutions Inc. was highly recommended by my plumber, and they exceeded expectations. I truly…read moreappreciate their professionalism, expertise, and responsiveness throughout the process. What stood out most was their honesty and willingness to educate me on how to handle the damage myself, rather than pushing unnecessary services.

Flood Solutions was sent to my home after a flood due to a slab leak. Joey, the owner was…read moreawesome. He has a crew of guys that are all professionals in their particular part of the repair and restoration process. They each did their jobs well and cleaned up the area before they left for the day. Joey communicated with me each day by text to inform me of what was next. I recommend Flood Solutions!

My HOA called 1M out due to a plumbing leak in the ceiling of the condo beneath me. There was no…read morewater at all in my unit.they tore up a wall of bathroom tile, 1/3 of my floor, took my toilet out, and cut off my shower head. The HOA gave them permission to talk to me but they didn't give me their inspection report for weeks. They were very prompt in giving me an $11,000 repair bill, way before the inspection report. When I asked why they tore out my flooring, they said I had asbestos under my floor. I asked for a lab report to confirm this because my flooring was recently installed and that asbestos adhesive was banned in the 1990's. They ignored me and didn't provide proof. Their own inspection report also checked no under asbestos or mold. Then they told me my clay tile was buckling. I have luxury vinyl plank flooring, not clay tile. Then they told me remediation was done and they were going back to write a repair estimate. They then decided to remove all my flooring. Then they told the HOA that I demanded they take my flooring out. That is a complete lie. I have many emails asking them why they took out my flooring. I took them to small claims court and lost because the HOA approved everything. But the judge did say the demolition was excessive. He just couldn't judge in my favor because the HOA approved it. Their job is to remediate not diagnose the source of leak. In court they even said "we aren't plumbers." A licensed plumber diagnosed the leak under my bathtub. None of my flooring or walls showed any water damage at all. They necessarily demolished my bathroom and I had to pay $13,000 to repair it. Beware, don't let them do anything without a specific reason or your permission. Or you could end up replacing a bathroom that had no problems at all. Like I said even their inspection report said no mold or asbestos.but they tore up my bathroom anyway and came up with a number of inaccurate excuses as to why. Not only did they get paid by the HOA for unnecessary demolition, they were hoping to get paid to put my bathroom back in order. I paid someone else. Editing to add something regarding 1Ms response. I never received any report showing 99% meter readings from ceiling to floor! I guess 1M just lies. If there was 99.9% meter moisture readings that is severe and walls would have been falling down. There was no damage at all to studs or any of the walls. Imm attaching a photo after the leak was discovered. There is no severe damage! Just like when 1M lied to the HOA and said I asked to have the floors removed. I never wanted any demolition. No leak was found in my bathroom at all, it was under the tub. I attached 1Ms inspection report that clearly shows no mold, no asbestos no abatement. All these other reasons justifying it came weeks later in emails. Plus I was there in my bathroom there was no water at all in my bathroom. My plumber agreed! If there was 99% saturation in my bathroom, the leak magically repaired itself. Because the only repair required was a drain pipe under my tub that had no impact at all in my bathroom. Be careful with any company that does both demolition and repairs. They are highly incentivized to demolish unnecessarily to make more money on repairs.

Totally overpriced and couldn't even get the details of my quote right. Found another tiler for…read moreHALF the price on the same repairs. Do NOT recommend

When we were told that we might have white mildew and/or black mold in our attic, we knew that some…read morerestoration companies will "find" mold or mildew even if it's not there. Our search for an honest company led us to West Coast, and we hoped the reviews were true. The good news is, West Coast is as honest as it gets. Askia came out and looked around the attic while I watched from the ladder. First, he showed me that the supposed mildew was some sort of harmless sandy clay-ish material. And the supposed black mold was just "lumber mold", an industry term for "stain fungi"--the common dark streaks in lumber that originate at the sawmill or in the forest, don't weaken the lumber, and are not indications of moisture. Who knew? Well, Askia knew. And he actually spent time convincing me that we didn't need their services. So do I recommend them to you? You betcha! An honest company is a joy to find.

They showed up for a site visit on the same day I listed the project in Yelp. They were able to do…read morethe work right away. When they were done, the owner reviewed the photos and made the staff come back and clean it one more time to remove the remaining black stains. I was satisfied with the remediation work and the additional follow through. The restoration portion of the work was led by another person and that scope of work and estimate wasn't as smooth. It was the same company but different people running the job like it was a separate company. I ended up hiring another contractor that I had worked with me before.