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    Coach

    3.0 (30 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    Rosa J.

    Coach is one of the most-visited stores at the Fashion Outlets of Chicago. Foreigners and tourists admire this quintessential Luxury brand and tend to make large purchases so that they can bring them to their home countries. Hopefully they are distributed as gifts, instead of getting resold on eBay or on some other shopping sites. I own several Coach handbags and really don't need one at this time. However, I saw a pair of black calf hair slip-ons that stimulated my interest of owning them. They were running a promotion on a 50% off entire store, with 30% off on clearance items. Thus, this pair of black calf hair slip-one would cost me approximately $90. I think it's a bit out of my range. Yet if there was an amazing sales associate approaching to me while I was contemplating on them, I would have pulled the trigger. Did anyone come to me and ask me if I needed help? The answer was negative. I was surprised that there was no one hovering around customers and wanting to make some sales on this gorgeous Saturday. Come on, team. You guys are in a luxury retail business, so being proactive is SO crucial for the business. Apparently the team today at Coach lacks the passion and motivation. I will take my business elsewhere.

    Coach store in the airport
    Victor F.

    Love that the store was open and offered great selection of gifts on my way home. From accessories, to wallets, purses, and bags - you will find everything in this airport location.

    Purse from Coach
    David L.

    Found purse original price $199 with discounted price written for $136.50. And 50% off promo for all purchases. Went to register and sales rep would not give me the item for $136.50. Called floor mgr and her excuse - item was returned from another store and was mis-priced so she will not honor marked down price. Asked if she was in my position as a customer, wouldn't you ask for the marked price? She says no. Give me a flat lie break. Requested for store mgr and he completely understood that it was "their" fault for mis-price and honored the marked down price and also honor the 50% off promo. Whoever that floor mgr is - shame on you for lying and providing one of the worse shopping experience with Coach. You should be demoted because you have no interpersonal skills to handle such situations.

    This apple a day (plus this new heart shaped, Coach purse) may keep the doctor away, but the bill collectors are sure to comma’knockin...
    Carol A. R.

    My husband and I went to the store after mailing my favorite Coach bag to the Coach Repair Division. It's not like I need ANOTHER one to add to the collection, but it truly is silly how much we become attached to stupid objects. In case they couldn't repair my long discontinued, hard to find a replacement purse, hubby decided a new one would lift my spirits. We walked into the store and we were immediately warmly greeted by Ms. Doris. She asked a few important questions; what were we looking for in a bag such as size, heaviness, daily use, color, handles, etc... Then believe it or not, she lead us to the very bag she herself had on the list to buy for herself (and we believe her, too). It was a sophisticated bag in the retail section that had just arrived from the 600 N. Michigan Ave, Coach Store. They looked at to me to have a few minor dings, nothing terrible, and I later couldn't find them on the website or in the current line, but the style bag was GORGEOUS. A bit different than I had envisioned, but my husband fell in LOVE with it and was just enamoured beyond belief. Though I had pictured spending half that and buying a much smaller lighter purse that I had selected earlier on the outlet's website, I couldn't burst his bubble. Ms. Doris was wonderful. Not only was she able to help us, she assisted other customers- flawlessly switching to what I assume was Chinese, (I apologize if I am incorrect) and then turned to answer our questions. It was like a verbal Wimbledon and she was a champion. Plus, she ran all over looking for my Apple charm and another customer's purse (of course it required a "cherry picker" to reach the highest hook and Ms. Doris is petite). What a customer service professional! The funny thing was when I returned home, I looked on eBay and the purse Ms. Doris sold me on apparently is already being bought up across the country by those greedy eBay sellers. I paid around $225.00 plus tax, and it's popping up for TWICE that amount and get this; they actually admit that they bought it at a Coach Outlet so that people know they are receiving the "genuine article," (a Coach purse). I've been a Coach person since I was in my early 20's and I bought my first purse. That's over 35 years and since then I've bought a tremendous amount of gifts from both the Outlet, the website and the Retail Store. Ms. Doris is one of the nicest people I've had the pleasure of working with and I will definitely look for her next time I go into the Rosemont Outlet Store. I also wanted to add that if Doris isn't there, everyone is great-especially Manager Mona. What a doll! So knowledgeable, well spoken and accommodating. I am so happy to know that if I have an issue, they are very customer service minded. I just love them.

    Outside the store

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    8 years ago

    I just found out that they offer complimentary cleaning on their purses! Best news ever. Also, great location and really helpful staff.

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    11 years ago

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    11 years ago

    Very rood employees. I will never go back in that store. Coach is not what I think it was. Soo unprofessional for the prices that they have.

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    12 years ago

    lot of shoes on sale nice staff go to check at men's coach also nice

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    Ask the Community - Coach

    Review Highlights - Coach

    Another thing I have always hated about outlet malls: you're not shopping for off-season merchandise.

    Mentioned in 8 reviews

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    Nike Factory Store - Rosemont

    Nike Factory Store - Rosemont

    (27 reviews)

    $$

    This location really doesn't have a wide selection of running shoes for women. The prices aren't…read morereasonable. Nothing really caught my eye for me to purchase. I went on a Sunday afternoon.. The employees were standing around talking and not assisting customers.

    At the time, I purchased a pair of Jordan 4s. I thought the shoes were cool at first, but once I…read moregot them, I was uninterested. I begin to explore seeking professional assistance since I believe I have an impulsive buying habit. The only option open to me is to return the shoes; shortly after completed, the app will generate a bar code and present a list of actual stores around me. I chose it due to the fact that it is close to where I work. I went there during the middle of my lunch break on a weekday and was astonished at how busy it was. this store doesn't have an area devoted to return items, so I had to stand in line with the rest of the people. I estimated that I stood in wait for around 15 minutes. Finally, when it was my turn, the cashier agent asked reasons I was returning, and I told why. She examined the shoes to ensure they hadn't been worn, scanned the bar code, and asked me to swipe the card that I paid with. The issue I didn't have a physical card with me, but because their device supports NFC, it can accept my digital credit card copy and it works perfectly. I didn't have time to tour the store because I needed to hurry back to work. I was irritated that I had to wait so long just to return one item. The only thing I can say is that the return process was made simple.

    Fashion Outlets of Chicago

    Fashion Outlets of Chicago

    (640 reviews)

    $$

    I had a great experience at Fashion Outlets of Chicago. The mall is extremely clean, well…read moremaintained, and has a really nice food court with plenty of options. Parking is convenient and easy to access, though some spots can feel a bit tight. What stood out most was the quality and variety of stores. I loved seeing favorites like Calvin Klein, American Eagle, and Bath & Body Works, along with many luxury retailers. It truly feels like there's something for everyone, no matter your style or budget. Overall, this mall offers a wide range of shopping experiences and does a great job catering to different tastes so I'd definitely come back.

    So let me get this straight: Not only are you now charging $13 for parking that was free for years,…read morebut you've outsourced the 'experience' to a tech company that tracks my every move. ​It's transparently greedy. We all know you're too cheap to install actual kiosk boxes, so you've offloaded the work onto the customers. You think it's 'convenient' because we don't have to download an app and can just 'text to pay,' but that's just a clever way to link my phone number and credit card to your invasive computer vision surveillance. ​Standing in a drafty garage, scanning QR codes, and handing over my personal data just to spend money at your stores is not 'innovation'--it's a data-mining chore. Between the constant plate-scanning and the 'AI' tracking my vehicle, you've turned a simple shopping trip into a privacy nightmare. ​I'll be taking the 'convenient' route of shopping online or driving to a suburban mall that still understands what 'free parking' means and doesn't treat its patrons like test subjects in a tech lab.

    Cole Haan - Shoes

    Cole Haan

    (15 reviews)

    $$

    I was visiting from California and my niece took me to the Fashion Outlet Way to window shop, we…read morewalked around and decided to walk into the Cole Haan store, I'm always on the look out for cute ankle boots and out of the blue sales associate John asked my shoe size and came back with the most amazing boots. Not only did they fit great the sale price was so unbelievable we ended buying a pair for myself and one for my niece. John was very friendly welcoming and helpful. Thanks John

    Visited the store today, looking for a particular boot. Unfortunately the didn't have it…read more Salesperson who greeted me upon entering the store, I believe here name was Pamela, she was very helpful and knowledgeable. She knew the initial shoe I was looking for was out of stock. But when I asked about another shoe, she began comparing the in-stock shoe to the out of stock shoe. The features were comparable but it was half the price and it was in stock. It's also good to note, I usually wear a 10 1/2, but in this shoe 10 1/2 was too big. The 10 fit perfectly, so I was glad I came to the store, instead of buying online. Char, our cashier was wonderful. She was attentive and honored my online coupon. She even informed us about additional discounts. I save over a $100 with this purchase instead of the initial purchase, I intended to make. I was extremely pleased. Let's recap: Initial shoe was on sale but wasn't in stock. In-stock shoe was on sale but significantly cheaper than initial shoe. Great customer service, from the greeting, product Q&A, and check-out. We will definitely be buying more Cole Haan products and we're very particular to this store. See you soon.....

    Finish Line

    Finish Line

    (8 reviews)

    I purchased 4 pairs if shoes online, and received one of the shoes in the wrong style. I called…read moreFinish Line located in Rosemont to confirm that I can return it, and that they had the right size in stock. I was informed that they did have the right size and would be able to complete return. After waiting for 20 minutes since they only had one cashier. I was informed by a women supervisor that per the direction of her district supervisor items could not be returned to the store. The women supervisor didn't take ownership nor did she apologize for failing to provide accurate information to her employees. I called Finish Line customer support to be informed that the store should of taken the return and given the exchange.

    Yall I wish I could give this store a ZERO. When I tell you there was 7 workers and only one…read moreregister open and the manager came out to help with the register and then went back to hiding is outrageous. I had one employee helping me she got 1 of the 2 pairs of shoes that I asked for and we were still waiting for the other. I had to wait five minutes for 1. And then she went on break and didn't tell anyone else that I was still waiting for another pair of shoes. Continue to wait another five minutes before anyone else asked me why I was waiting at the cash register. Told them I was waiting for my second pair of shoes then to be told that my other one wasn't at the register. Had to continue waiting for the shoes till I was like I will just get the one pair. Mind you it was a guy and girl employee who was helping me the guy said the girl would help me at the next register then the girl proceeded to walk to the shoes rack fix her shoe look at me waiting then goes to the back room. Then another employee tells me to form a line at the 1 register open. Mind you there's 4 employees out on the floor now like why is there only one register open. Finally got to the register where this little red head teen is giving attitude like good afternoon to you too then. And so I got there at 4:20pm left that store at 4:59pm smh whole half an hour yall!!! Don't go there !!

    Coach - accessories - Updated May 2026

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