False advertising to the max. This experience completely changed how I see Coach as a brand. Every platform clearly says the store closes at 9 PM. Google says 9 PM, Waze says 9 PM, Apple Maps says 9 PM, and even online listings say 9 PM. I arrived before closing and was told the store was closed. On top of that, an employee was literally standing in the doorway blocking customers from entering. The attitude was extremely rude and unprofessional. Instead of explaining politely, they acted like customers were a problem. I am a paying customer, and blocking the door like some kind of bouncer is not how you treat people who support your business. Coach as a brand has seriously fallen off when it comes to customer experience. If the store closes earlier than what is posted everywhere online, update the hours. Don't advertise one thing and then treat customers like they're bothering you when they show up based on the hours you publish. Customer experience matters, and right now this location is failing badly. read more

Coach - This advertisement is utterly false, and I will make sure to inform everyone - Accessories Near Me - Rosemont, Illinois

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There's a new Coach outlet store at the fashion outlet mall in Rosemont. It actually looks a lot like the Coach outlet store that we in the exact same location. This store was closed for remodeling, and the only thing I can figure out is that they move some shelves around. It re-opened in November of 2024. Check the section way in the back, close to the cash registers for some of the best deals. read more

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How can you not visit Coach when you're shopping at the mall. Coach has actually just opened back up after spoke renovations. It's a beautiful store. There were so many different selections of purses. They had totes, bucket bags, shoulder bags you name it! And the best part about it is that everything was a great price. Good quality purses for a great price. You can't beat it. And the employees are amazing! I received so much help from different sale associates while shopping. I will definitely be returning read more

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Came here because I was looking to hire a good fitness coach. I figured because it was an outlet, I may be able to get a better deal on a coach. Turns out, this place doesn't provide coaching services at all. They're actually just a clothing brand. I ended up leaving with a new purse. read more

Quick to take your money but impossible to get it back. Placed a ship to home order at their store, but ordered the wrong size. I came back to the store 5 minutes after the transaction was completed and was told I had to call customer service even though they processed the order for me. I called customer service and they told me they were supposed to handle the cancellation because customer service isn't able to see the order right away. Now I have to wait for the item to arrive at my house, and I have to return to the store or a USPS. So many steps and such an inconvenience just because managers nowadays don't want to do more than they are required to do. Terrible customer service. read more

Coach is one of the most-visited stores at the Fashion Outlets of Chicago. Foreigners and tourists admire this quintessential Luxury brand and tend to make large purchases so that they can bring them to their home countries. Hopefully they are distributed as gifts, instead of getting resold on eBay or on some other shopping sites. I own several Coach handbags and really don't need one at this time. However, I saw a pair of black calf hair slip-ons that stimulated my interest of owning them. They were running a promotion on a 50% off entire store, with 30% off on clearance items. Thus, this pair of black calf hair slip-one would cost me approximately $90. I think it's a bit out of my range. Yet if there was an amazing sales associate approaching to me while I was contemplating on them, I would have pulled the trigger. Did anyone come to me and ask me if I needed help? The answer was negative. I was surprised that there was no one hovering around customers and wanting to make some sales on this gorgeous Saturday. Come on, team. You guys are in a luxury retail business, so being proactive is SO crucial for the business. Apparently the team today at Coach lacks the passion and motivation. I will take my business elsewhere. read more

Coach - Accessories Near Me - Rosemont, Illinois

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Absolute WORST customer service I've ever experienced! They have a variety of selections to choose from but whenever I order and pay for something, a week later they say " oops we're actually out of that item". I've been waiting on my Christmas present for over 2 weeks and when I finally reached out to them they said "oops we're actually out of that item". They didn't try to email, call, or contact me in anyway. And their way of resolving the issue is a half hearted apology that does nothing. Save yourself a headache and shop anywhere else, coach does not care about their customers or whether they are happy or not with their experience. I'd give zero stars if I could! read more

Love that the store was open and offered great selection of gifts on my way home. From accessories, to wallets, purses, and bags - you will find everything in this airport location. read more

Coach - Coach store in the airport - Accessories Near Me - Rosemont, Illinois

Found purse original price $199 with discounted price written for $136.50. And 50% off promo for all purchases. Went to register and sales rep would not give me the item for $136.50. Called floor mgr and her excuse - item was returned from another store and was mis-priced so she will not honor marked down price. Asked if she was in my position as a customer, wouldn't you ask for the marked price? She says no. Give me a flat lie break. Requested for store mgr and he completely understood that it was "their" fault for mis-price and honored the marked down price and also honor the 50% off promo. Whoever that floor mgr is - shame on you for lying and providing one of the worse shopping experience with Coach. You should be demoted because you have no interpersonal skills to handle such situations. read more

Coach - Purse from Coach - Accessories Near Me - Rosemont, Illinois

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Terrible service went in to return item that was shipped to me in error with the receipt. The manager acted as we were asking for her kidney. Finally after leaving register and coming back after asking a million questions over a $99 dollars item for my song. I received a $25 e card , they manager couldn't figure out to apply it. I was told there was nothing they could do. Needless to say I returned all items and will never purchase for this store Again. read more

Wanted to stop in for a quick look. Was told at 648p that they were closing. Posted hours say 7pm. Not very good customer service. If your hours don't match the posted hours, why would anyone bother to shop there. We drove all the way from Deerfield and easily could have been in/out before POSTED closing. read more

My husband and I went to the store after mailing my favorite Coach bag to the Coach Repair Division. It's not like I need ANOTHER one to add to the collection, but it truly is silly how much we become attached to stupid objects. In case they couldn't repair my long discontinued, hard to find a replacement purse, hubby decided a new one would lift my spirits. We walked into the store and we were immediately warmly greeted by Ms. Doris. She asked a few important questions; what were we looking for in a bag such as size, heaviness, daily use, color, handles, etc... Then believe it or not, she lead us to the very bag she herself had on the list to buy for herself (and we believe her, too). It was a sophisticated bag in the retail section that had just arrived from the 600 N. Michigan Ave, Coach Store. They looked at to me to have a few minor dings, nothing terrible, and I later couldn't find them on the website or in the current line, but the style bag was GORGEOUS. A bit different than I had envisioned, but my husband fell in LOVE with it and was just enamoured beyond belief. Though I had pictured spending half that and buying a much smaller lighter purse that I had selected earlier on the outlet's website, I couldn't burst his bubble. Ms. Doris was wonderful. Not only was she able to help us, she assisted other customers- flawlessly switching to what I assume was Chinese, (I apologize if I am incorrect) and then turned to answer our questions. It was like a verbal Wimbledon and she was a champion. Plus, she ran all over looking for my Apple charm and another customer's purse (of course it required a "cherry picker" to reach the highest hook and Ms. Doris is petite). What a customer service professional! The funny thing was when I returned home, I looked on eBay and the purse Ms. Doris sold me on apparently is already being bought up across the country by those greedy eBay sellers. I paid around $225.00 plus tax, and it's popping up for TWICE that amount and get this; they actually admit that they bought it at a Coach Outlet so that people know they are receiving the "genuine article," (a Coach purse). I've been a Coach person since I was in my early 20's and I bought my first purse. That's over 35 years and since then I've bought a tremendous amount of gifts from both the Outlet, the website and the Retail Store. Ms. Doris is one of the nicest people I've had the pleasure of working with and I will definitely look for her next time I go into the Rosemont Outlet Store. I also wanted to add that if Doris isn't there, everyone is great-especially Manager Mona. What a doll! So knowledgeable, well spoken and accommodating. I am so happy to know that if I have an issue, they are very customer service minded. I just love them. read more

Coach - This apple a day (plus this new heart shaped, Coach purse) may keep the doctor away, but the bill collectors are sure to comma’knockin... - Accessories Near Me - Rosemont, Illinois

My buddy and I stopped in here to buy some shoes for his wife. The staff were quick to great us and friendly when showing us various shoes and a few other items. We ended up getting some ordered and had them ship them back to FL to his house. Everything went well and as expected in this upscale store for ladies. There is a Men's Coach store nearby, and we also went there and found ourselves some goodies to buy too. But this Coach store was as expected in price and service and we will be return customers. read more

Amazing deals on Coach purses, clothing, and shoes. It's annoying to have to wait in line, but it just increases the anticipation. When you enter, they hand you a coupon for 50% off the already-low posted prices. (Low being relative of course, this is still Coach we're talking about!) And their selection is great-- it's not like other outlets, where they stock only the sad rejected products that don't zip or weren't cut right, that couldn't sell in the regular store. This is choice Coach material! I found my new favorite purse here. And while it was still of course expensive, I feel like the quality makes it worth it. You see people here buying literally thousands of dollars worth of accessories. Because you can get some damn good designer things for a nearly reasonable price!! Plus-- the crowd control ends up being a positive thing, it makes your shopping experience enjoyable and not so overwhelming. Well done Coach! read more

Stopped by the store this time since I had to buy presents for different people and when I got there, it was a line outside. People wait as if you are going inside a club and there is someone at the door letting people in little by little. I do not see the point to that but oh well. Once inside we walked around the store and it took about 10 minutes for someone to offer their help. I almost walked out since I had a question and nobody to assist. But we did get some help and the checkout was slow but it was moving, it took about 5 minutes. Overall experience was OK. read more

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This outlet is a place that a woman would love to spend their time. I love coach, because they carry my favorite brand products and Has a good quality. It was good experience purchasing a handbag for myself You can see and feel the quality of their products. It was simple yet elegant. Very prestigious women's handbags I was in love! They have the newest styles for a reasonable price. the product speaks for itself, and the prices are phenomenal! And has a wide selection to choose from. Staff was very helpful, consistently friendly. The service is always fantastic Will shop here again. I highly recommended. read more

The only expensive purses I buy are Longchamp. I got a Coach bag (from the Outlet) for Christmas that I liked but wanted a different color. The only Coach Outlet near me is in the Fashion Outlets mall in Rosemont so off I went. The people working here were friendly and available for assistance. I asked them how much I could get if I exchanged the purse for another and they showed me around to crossbody bags because that's what I said I liked most. A rep showed me a few items and I went with the crossbody large bag that I liked best. Checkout was easy and painless. The exchange was quick, I paid my $20 extra dollars, and was on my way. About 10 days later, a clasp on my new bag broke. I was disappointed to drive all the way out to this mall again but I wanted to get it fixed ASAP. Service was still as friendly as the first time I came in and they exchanged my purse immediately. Thankfully, I still had my receipt and they still had that bag in stock but they said since I had my original receipt emailed they would have been able to look me up that way. I switched out purses and was on my way in about 10 minutes. Good job, Coach. read more

Out of all stores explored in this mall, I felt Coach met my expectation of what outlet malls should offer in discounted merchandise. The staff was amazing and always helpful. I was never pressured once to make a purchase. Looks can be deceiving, but walk around the store a couple times and you will find what you were looking for. When I first walked in, I was offered a 50% off coupon. Immediately I was skeptical. I thought once I started sticker shopping, I'd find full-priced items marked down 50% with my coupons. Not a bad sale, but that would have not impressed me. I started walking around, and I slowly discovered there were plenty of purse selections already marked down, and my coupon was 50% off on top of it! Another thing I have always hated about outlet malls: you're not shopping for off-season merchandise. You're sifting through outdated and over-handeled clothing in weird colors, barely discounted at 40% off. If you find anything trendy at all, it's almost full price at 20-30% off, in which case, I might as well pay the extra $10-$20 I'd be saving on the crappy discount, or gas in travel, or both, at a regular store location. My item would be in better condition. Here at Coach, there were all kinds of trendy selections, for every season, in all kinds of colors! I have to say, this was much better than the Kenosha outlet location. I had just purchased two purses, one online, and one at Coach in Old Orchard. The last thing I felt I needed was another purse. I did, however, find some pretty cool Coach tennis shoes. I am not the kind of girl you'll find in heels and I grew up as a tomboy. I had been looking for shoes I could wear with jeans: something a little dressy yet still comfortable enough to dance in. This pair of Coach shoes fit my expectation. At $55 I got a pretty good deal. I had already been to the Puma store browsing their selections. Their shoes were priced out at $80-$90 dollars (20-30% off original price, what is that?) and definitely of the same quality. Not to mention Puma's shoes were gaudy colors. Danny was a huge help! I was not finding the right size of shoes. The 6 was too small and the 7.5 was much too large. I almost walked away discouraged. Danny asked me if I needed any help, and I just thought I'd ask, expecting not to get a positive response. As luck would have it, my size 7 shoes were hiding in the back! Thanks for all your help, Danny! I'll be back to hand you all my future business. All around, I am one satisfied customer! read more

Great service from an associate named Chris. Every time I've shopped here people have been nice and helpful so I don't understand all the negative reviews. I bought 2,000 dollars worth of purses for under 200 with Chicago sales tax!. They have a truly good selection of items even though it's an outlet too. read more

Don't fall for their tricks! I stood in a line for half an hour outside Coach because of an on going sale. The sale was legitimately good. The problem was there were barely any people inside the store. Why make people wait outside in a long line when there are less than 15 people in the whole store? This would have been fine but they repeated the same thing at the cash line. The few people (including me) who did decide to buy a product had to wait 15-30 mins for the cashier, who spent majority of the time doodling customer information on store iPhones. Seems as if they are misleading people into believing they are very much in demand. read more

I just found out that they offer complimentary cleaning on their purses! Best news ever. Also, great location and really helpful staff.

Wow, apparently the employees at this Coach Factory OUTLET forgot that they work at an OUTLET. Completely pretentious and snobby service - this shopping trip has convinced me to ditch Coach completely and switch to the 100's other brands out there. I find it hilarious that these sales girls seem to think (and maybe believe) they are better than their customers (who, in all likelihood make a LOT more money than these mall employees). There is one girl in particular that seems to have a resting b*tchface and has an uncontrollable eye-roll, so maybe she can get that fixed when she earns her big bonus for selling Chinese-made handbags. It is customer service like this that no wonder the Coach brand is doing so poorly! For those of you who were thinking about shopping here, just bypass this place and shop at Michael Kors or one of the department store outlets elsewhere in the mall. You'll get much better service. If you MUST shop at Coach, then do it at the Pleasant Prairie store. I personally will never shop at this store again. read more

This is a good Coach outlet but the sales are hit or miss. Some of the most recent lines have barely any discounts where as some of the accessories have really great discounts. The store has a variety of accessories, shoes, purses, etc. read more

Nice big store compared to other outlet stores. Good selection and even better for men side. Haven't seen so much bags, belts, clothes and jacket for men in high end stores. read more

I totally agree "Don't fall for their tricks! I stood in a line for half an hour outside Coach because of an on going sale. The sale was legitimately good. The problem was there were barely any people inside the store. Why make people wait outside in a long line when there are less than 15 people in the whole store?" I waited for 15 minutes after a group people in front of me got in. The store was not crowded at all. And many people got out. But I asked how long we should wait more. The woman in charge of the group only allowed two people get in. But there were 10 people got in prior to my turn. Obviously, she asked me to wait more on purposely. Then I asked to talk to the store manager, the store manager Sue was even more rude and she threaten me to be quite otherwise she would not allow me to go in to the store to buy anything. She asked me to go. How did she become a store manager by treating the store customer this way? When I said I would not come here again. She said go ahead. How did she become the store manager without even caring her company losing customer? So shamed! Too bad such a great company hired bunch of wrong people. No matter how good the deal is, we would like to be respected and be happy when we purchase your product. So many choices. There are many other stores there. They are willing to try harder to welcome the customer came back again. Poor service is the suicide of the company. Hopefully some manage group do sth about it and do not wait too long to lose more customers. read more

Very rood employees. I will never go back in that store. Coach is not what I think it was. Soo unprofessional for the prices that they have.

Taylor, a sales associate is rude, offensive and accusatory. I wanted to exchange a purse for a different color and she accused me of using the purse and then returning it, even though the tags were in tact. Kate W the supervisor was also lacking in customer service as she stated, "I don't want to get involved. The customer service is awful will not purchase Coach again!! read more

I was trying to purchase a pair of woman's shoes at this Coach Outlet Store but they did not have the size. So I requested if I can do a found order, which I did in the past. One of the store manger whose name is Cynthia Garcia, refused my request and told me the size was sold out nationwide. However, I checked again with an associate and she was able to find these shoes in California. But the California store needs this store to call them to transfer the shoes. AND AGAIN, Cynthia refused to do transfer for me stating they do not do transfers which later I found out this is not true. I think my "hard to buy" experience is more personal rather than this lady's so called "store policy" since for all the stores I talked to, they are willing to do found orders or transfer orders, only this Coach location CAN NOT and really store policies should be the same nationwide! I was wondering what makes her/them such poor customer service attitude and arrogant since their sales are NOT good. I would not be surprised if their sales go further down if the team is led by such unprofessional and unhelpful manger to a regular customer like me. I will definitely not penetrate again at this Coach store... read more

lot of shoes on sale nice staff go to check at men's coach also nice

Called in advance for an item and I was told it was in stock. I made the sales person aware I was driving from a long way and wanted to be certain the accessory was in their store. She promised they had MANY in store...so many that there was no need to put it on hold. However, I get to the store and they do not have it. Minor incident, but disappointed in the lack of knowledge of the employee. read more