Tory Burch makes my heart sing…read more I love the high quality style, and the service is excellent! I have shopped both in Chinook Center and online and the service and product have been consistently exceptional. Wait until you read this story of exceptional customer service. I had a small, casual wedding in July 2013 and purchased both my shoes and wedding dress from Tory Burch (I posted pictures so you can see). The ladies at Tory Burch were enthusiastic, helpful and got me suited up, and even watered down with a diet coke while I shopped (seriously?? I never expected that kind of hospitality!). Fast forward a few months, I tried on my dress and....... I put on a "little weight". I needed to go up a size. The dress was unworn, and I brought it in and they went through the whole rigoramol again, (diet coke, friendly, helpful, compassionate) and i got the "new" correct size and was out the door. Now here's the kicker. Right before my wedding, I get a delivery to my home. Flowers! From Tory Burch, CONGRATULATING me! They have a fan for life. I tell everyone the story. They need to know how Tory Burch has gone above and beyond any retail experience I have had. They honestly have inspired me to do better, because I can see what a difference it makes.

Review #2 of Yelp's 30 Day Challenge 2012…read more Tory Burch opened about a week ago and I was so excited as I'm a big fan of their flats. I told my husband about it and joked that he should buy me a pair of ballet flats. Well he took it seriously and agreed, what's a girl to do? :) The one grayed out star is for the overall feel of the store. When we walked in it felt like the store was too cramped. The shelves look like they were too small for the number of items there wanted to display. In the spot where the ballet flats are, it looked like they just placed one of each style they have without thinking if the display will actually entice their customers into purchasing. Those four stars are for their products and service. Their products maybe a bit on the pricey side but they last and their designs go with a lot of styles - I love that cos I hate thinking too much about what shoes or bag goes with what. Their sales people are friendly and really attentive. I think I had two ladies help me and I only tried on two pairs of shoes. My husband was happy too because he was offered refreshments while waiting for me try on shoes, also he didn't have to get out of the couch to pay and claim our purchase (we're not as lazy as this in real life :P) I wouldn't say it's a place that you go to every week for shopping unless you really can afford to do so. I will probably have to eat leather and live in my purse if I do that. For the service and quality of product I think this place is worth checking out and maybe once in a while buy something that pleases your eyes. I think it's just fair for a lady to splurge every now and then right? :)

I have walked by this store several times but never went in. Mostly it was because I couldn't…read morefigure out (based on the displays) who this store caters to age wise. But recently I walked by and saw a really nice party dress...perfect for the holiday season. I was in a rush though so I noted the dress and came back about a week later on a weekend. The dress was no longer on display but I found it easily enough on the rack. They had a few sizes left and thankfully one that looked like it would fit. No sooner did I have the dress in hand, did a sales woman offer to start a fitting room for me. A little pushy but after that she didn't bother me so I can't complain. I quickly glanced around the store. There was a lot going on and most of the styles I saw weren't my thing. I think they cater to a slightly older crowd (late 40's/50's +) (they did have a cruise wear section). They also have stuff that I'd consider to be a little more whimsical/unique in design which isn't my personal preference but I could picture some women I know who would love the clothes there. The dress fit perfectly (yay for in-change-room mirrors) and I made the purchase...at just a little over $100 it was a good deal on a party dress in my opinion. I'd recommend shopping at this store on the weekends as it always looks a bit busy during weekdays. Also, during the week they have live mannequins stationed at the door. They creep me out a little bit but others may not mind :)

Poor customer service. The website has the store closing at…read more8pm on Thursdays. In the last 2 weeks, I showed up on 2 separate occasions once at 6:15 and today at 5:45 both times store closed. Today (very upset) because the lights were on, 2 ladies working in the store and the doors were locked. I knocked and the moment the saw me, they went to the back room. I was trying to make an exchange which will now become a return and I WILL NEVER GO BACK AGAIN.

I love this store. I just want to share my experience on last Sunday. I was looking for a dress for…read moremy birthday. I asked for help to suggest a colour for me. She was so nice. She looked like an Asian girl. even she helped me to provide me with more options. Even the cashier was very polite. Hope to see you again.

I don't begin to understand what the appeal of this store is. As long as I can remember, all the…read moregirls I know would die to get to this store. We'd even take road trips across the border just to experience all that is Forever XXI. I didn't get it then, and I sure as heck don't get it now. Forever XXI is a mix between H & M and American Apparel. The clothes are designed for young, hip girls, and are supposedly sold at ridiculously cheap prices. I figured I should TRY to understand this store, so I recently went shopping at it and I now officially know that I have reason to not like it. The clothes are so ridiculously cheaply made it's not even funny. I bought a shirt for around $20, which really isn't all that cheap, and speaking of cheap, the belt loop hole fell off the second I took it out of the bag. I then tried it on, and noticed that the stitching is already coming undone!!! What a piece of crap. I didn't bother to take the shirt back because I didn't think it was worth me driving back to Balzac, but I did make a mental note to never shop at Forever XXI again.

I am writing to share my deep frustration regarding the recent experience I've had with their…read morereview-based rewards program. I am a frequent shopper who values your brand, but the current implementation of their coupon policy is incredibly disappointing and feels intentionally misleading. Between April 2nd and April 13th, I submitted five product reviews. Based on my understanding of the program, I was anticipating receiving my 25% discount code on July 1st. To my dismay, I discovered that the coupon is tied specifically to the last date a review was submitted. Consequently, I am now forced to wait until July 13th to receive the discount, rather than the beginning of the month. This policy is incredibly frustrating for a few reasons: Lack of Transparency: Nowhere on their website was it clearly stated that the issuance of the reward is pegged to the specific calendar date of the final review submission. I feel blindsided by a rule that isn't communicated upfront. Inventory Risk: Because I am now stuck waiting until the 13th, the items I intended to purchase with this discount are at a high risk of selling out or having my size become unavailable. It defeats the purpose of being a loyal customer who takes the time to provide feedback if I cannot actually use the incentive provided. The Logic of the Policy: The current structure simply doesn't make sense. If a customer submits a review on the 30th of a month, they receive the coupon on the 30th--practically at the end of the window. Furthermore, if I purchase an item on the 29th, I am effectively forced to wait until the 30th to review it anyway. It would be far more customer-friendly and logical to have these rewards issued on the 1st of the month, regardless of the specific submission date, so that customers can actually plan their shopping accordingly. I truly enjoy Anthro products, but this experience has left me feeling undervalued as a customer. I hope Anthro will reconsider how this policy is messaged to shoppers or, better yet, update the system to be more functional and transparent.

I ordered online from EMI at the Calgary branch of Anthropologie. She was so great. Efficient,…read morepersonable, patient, kind, knew her business perfectly. I will always call and order through her now. First she wrote everything down then checked each item diligently. Then she called me once everything was ready. It was smooth and very easy for me. I appreciate such a great salesperson. Highly recommend EMI. Talya Frith Vancouver BC

I purchased many items for black Friday on-line and there were missing items. There is no phone #…read moreto call and they are not responding to my emails for the three missing items which I was charged for. Very Frustrating and will not purchase from Ricki's again.

At work, we are going to have a team Halloween costume party/event. As a team, we are to dress up…read morefor Halloween as a Marvel character. We will be competing with other departments. I was assigned to be Agent Hill. Now..... I have to hunt for a costume. I searched and there isn't a pre-made outfit available for purchase. Agent Hill isn't a super popular character. So my only choice is to get dark navy blue cloths and improvise. I came to Ricki's and at first glance, I didn't see what I needed. After talking to the sales person, who was super helpful and helped me find a pair of pants. Yes, that worked. Now, I just need to hunt for a top. Great service! The store, Ricki's is always clean and neatly organized. They periodically have items on sale. Great store. I ended up signing up for their membership card. The store is located inside Core Mall downtown.

A favorite stop in Calgary. I went into the building for Kate Hewko, but spent my money here…read more Nicely curated selection of brands that retail $100+. Got a Marant top, and a brand I'd never heard of, but they had a huge selection of stuff and I wish I'd had a little more time. Things were neatly organized by color and then by style- for example tops started sleeveless, graduating to short sleeves, then long sleeves. But all sizes mixed in- but that's part of the digging fun. Staff was so lovely and helpful, quick to offer a dressing room start seconds after I started carrying something. Also exciting that they have color coded tags. I felt like Charlie looking for that golden Wonka ticket, and was thrilled that my most expensive item was 50% off. Total score. Left there buzzing from the variety of prints, brands, and fabrics. If I were a local, this place would be in regular rotation.

Fantastic staff. Felt very welcome and it was an inclusive atmosphere. Loved the local artist…read moreselection of accessories. Great value for money.

Here is shoe store that I never want to go back to... and that's saying a lot because I LOVE shoes…read more The saleslady there was so rude and dismissive of me, I was almost offended. She didn't offer a hand or ask if I needed anything. In fact, she came out of the back when I came in, stood there for a moment, and then went immediately to the back again. I don't know what her deal was, but it was very unprofessional. I'll admit that they had some really nice shoes there, but I couldn't even believe the prices! They were waaay over-priced for what they were. I saw some flats there, which barely consisted of anything, that were still $115. Does that seem ridiculous to anyone else? Even the baby shoes were $60. Not only were the prices outrageous, but the selection wasn't that wide. They had one wall full of boots and such, and a tiny stand in the middle of the place, but that was it. For the size of the store, and the amount they charge, I would expect the selection to be greater. Two thumbs way down for this snooty, expensive, not-so-great shoe store.

Disappointed in the Luna Blue shop. I bought a dress for regular price, wore it three times, then…read moresaw the seams were tearing. I left a message to ask to chat about it. No response. I'll take my dress to my seamstress to fix. Not impressed with customer service.

went to the store today and was helped by a very nice lady. She was quite tall with long dark hair…read moreand tattoos. Sorry I did not get her name. She was amazing very helpful, friendly and courteous. I've dealt with her in the past and it's always been that way. However, there is a larger blonde hair girl that is apparently a manager, which is very sad to hear considering her customer service skills are very weak. She comes across extremely rude Tell you that the 20% off coupon is not available in store online only yet when you click on it it clearly says it's available online and in store she's very quick to point out of thinking positive way I would say she needs more Customer service training Retail retired manager she wouldn't work for me with that poor attitude The only reason I would return to the store is due to the great customer service I received from the Tall lady extremely amazing at her job! North east store in Calgary

Big Bold Beautiful! I won't lie I'm a bigger woman and sometimes its a pain to go shopping…read more Sometimes shopping can be a very vulnerable experience. But this particular Penningtons makes shopping a much more relaxing time. You walk in and a weight is automatically lifted off your shoulders. As soon as you walk in you experience a judgement free zone. These ladies are super awesome and KNOW what they are talking about. The dreaded bra fitting. Oh boy. this is my least favorite part of being a lady. And its such a pain for me to try and find anything that fits or doesn't "squeak" after one time wearing it. I come in here and the ladies A) know how to fit you properly!! B) will go out of their way to find you the size that you need. When I walk in there they remember me, they pretty much know what I need. Most of the times its bras or dresses. The prices are good and even better if you're a member. Just a tip become a member, you get some wicked coupons with savings of 50% your purchase sometimes how can you beat that?!