Let me start off this review by saying I'm a Tapestry employee. Having recently joined the company and having been a manger/supervisor in retail for many years I was surprisingly refreshed when I joined a company that did more then just talk about building a family culture full of diversity. They mean it. They are about that life and is one of the sole reasons I choose to join them. And up until now every member of every store from retail to outlet have been so welcoming, friendly and helpful.
Except who ever this lady was at the Fashion Show mall Coach location. I visited the store on July 2nd and just shop as always do. I assumed she was a manager because she never introduced herself at all. I never announce I'm an employee unless I'm approached and need assistance because I don't want to waste any sales associates time. I'm usually looking for something specific and I'm sure these associates work on commission, probably, so they can be helping other customers instead of me.
Long story short I came in, picked out glasses for my girlfriend and stated that I was a Tapestry employee to which her response was "where's that?" I explained it was the new distribution center here in town and she asked for my employee ID. I gave it to her and she said "oh it looks like you don't get your discount on these" to which I gave a surprisingly loud "woooow". She proceeded to say the glasses were new and I it takes 30 days before discounts applied. I said I didn't believe that was true because somethings just don't get discount like the Coachtopia line which has been out longer than 30 days. The next thing she said was I needed to "announce myself" when I come to shop. I said I announce my self when it time to check out so that I'm not bothering any sales associates. I then proceeded to leave the store and she didn't say anything. I didn't want to point out the fact that she was lying because the reason I went to the store was because I had already shopped online and knew 1) the glasses weren't new and 2) I should have received my discount
Now here's the kicker! Two other employees have visited the coach location in the FashionShow Mall and had the same experience ! Told they should have announced themselves when they walked in and the items they tried to purchase was "not available for discount" at this point we can only assume the bitter woman must get commission and must have been upset that she wasted her fake smile on us and decided to tell the fabricated lies!
I understand some people only care about themselves and their money but so far everyone under the Tapestry brands have been so genuinely nice. I hate to see one persons bad, selfish attitude ruin an experience with one of our great brands. I wish I would have gotten her name but I'm sure she will continue to rub people the wrong way and oust her self eventually. She does not represent the great values of this company.
I'd also like to give a shout out to the stores that have been giving above and beyond customer service since I've been shopping as an employee of the company. Shout out the Coach store inside the Form shops for their fine service and also the north and south Coach Outlet locations that greet me with a smile every time. Thank you representing the brand with dignity! read more