I have been a Coach customer for at least ten years. I just wanted to let everyone know about a horrible and embarrassing situation that I encountered. I was in the Lake Arrowhead store recently to exchange an item. They handed me a letter that wasn't even on letterhead, telling me that I am no longer authorized to purchase their products AND most of the information on the two letters isn't even true. Coach misspelled my last name and the address was wrong. They are accusing me of reselling their product and returning too many items. I do purchase a lot of merchandise from Coach but NOT to resell. I really like the product. BUT not anymore because of the way I was treated. I tried to call the 1-800 number but was unable to talk to a person other than the operator. This phone number only goes to a phone bank, you leave a message and wait to be called back. I am still waiting. Be careful if you purchase more than one item of the same YOU might get the same letter. I feel Coach was very unprofessional in the manner that I received the letter, the letter itself looked like a copy, not on letterhead and not even signed (very impersonal) and they have not responded to my phone calls. I am no longer a Coach purchaser. read more