I went to Nordx in Scarborough just to pick up a specimen cup. There was nobody working the front…read moredesk, only several staff in the back room. When I asked for help, I was rudely told to "grab a number and sit down." For something so simple, the lack of basic customer service was disappointing. The place felt poorly managed, and the staff seemed uninterested in assisting patients.

The young man who drew my blood was very professional and polite. Also, the draw didn't even…read morepinch. He was a real pro. I didn't get his name, but I was there on 4/7 in the late morning. I also had the results the same day. All and all, a great experience.

This place is great. I had been suffering all last week with a cold. I was up and feeling miserable…read moreat 6AM Sunday, so I made an appointment with the local AFC Urgent Care for 8:30. I got there at 8:20 and they saw me immediately. I was tested, treated and sent home with a diagnosis in about 30-45 minutes. They even sent an electronic prescription to the local CVS for me, as it turns out I had bronchitis. Everyone at AFC Urgent Care was friendly, polite and professional.

Staff: friendly, helpful, attentive, professional, caring…read more Many of the local healthcare providers associated with a major hospital should study your playbook. They could learn a lot, both professionally, courtesy, and respectfully from the way you treat clients WELL DONE. KEEP UP THE GREAT WORK!!!

Let me get this straight: I walked in and was checked in immediately. I was the only person in the…read morewaiting area. They called me back within minutes of arriving. I was weighed and immediately seen to by a nurse, then met with my doctor BEFORE MY APPOINTMENT TIME? Did I end up in some sort of a parallel universe? This place is great! Every person I've interacted with has been friendly, freaking SMILING and seemed genuinely happy to help me. What in the world? When we moved here all I heard was terrible things about SMM (including my husband working for a branch which was pretty downright YUCK). The clinical staff here, the nurse practitioners and doctors have been a flipping DELIGHT. I came in for a general 'help me I've been untreated for 8 months and need to be treated' visit, and then for a small procedure, and am headed back in for another next week - and I'm HAPPY about it. Keep doing exactly what you're doing, guys/gals - cuz you're killing it! BTW: Dr. Burla and Kailee are phenomenal and I consider being assigned to them an incredible blessing.

While the wait is long, its a emergency room and the amount of people that are out back, and people…read morein the waiting room is a lot. They care for you no matter how stressed they are. Being a first responder is hard so give them a break. I have seen many things in my 5 visits with injuries/illness. I have seen people attack workers, i have seen people yell out for help. Its stressful. And no matter what they are there for you.

Quest is a walk in and by appointment laboratory. I understand that appointments take priority but…read moremyself as a medical assistant know what If you can swing a lab draw in before appointment, it's do-able. I walked in at 10am, minimal people here & an hour and 40 minutes later I have still yet to get my labs done. I am fine with waiting but this is absolutely ridiculous. Appointments take priority but there is no reason I when I checked in that it said 25 minutes and it's been this long. Every time a patient comes in for their appointment my time gets longer and longer. This was the only day I was available to get these done, all the other laboratories I contacted couldn't get me in. Walk-in's is supposed to be for convenience not wasting an entire day on such a little task. Will NOT Return.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.