Our three year old toddler spent most of the night before Easter anticipating the bunny's arrival…read morein tears with pain in his ear that he described as "a train is in my ear." The next morning, we skipped family holiday plans and made a visit to urgent care at Mercy's satellite office in Yarmouth instead. Overtired and screaming in pain, the check-in attendant (Cheryl perhaps? I can't recall her name), nurse Sue and Dr. Ertman all went out of their way to see us quickly and as comfortably as possible. We were in and out in less than an hour with a diagnosis and feeling good about the course of action to take. So comforting having this facility right down the road for hours our primary care office is closed, even on a holiday. Thanks, all!

I visited Urgent Care in Yarmouth Maine 0n 1/30/15 for flu like symptoms. I was seen relatively…read morequickly by a nursing student. I had the symptoms for about 2 weeks and explained that I was looking for some relief. I was there for about 1 hour, had a chest X-ray, was never seen by a doctor or nurse practitioner and was told to drink fluids and get some rest. The nursing student was awkward and a bit rude ( called me too old for Tamiflu at 44 years old) and certainly in a hurry to get me out of there because it was friday evening. All of the above i could deal with but then i got the bill. I thought Urgent Cares were generally less expensive the Hospital Emergency Room but I think I must have been mistaken. The one hour visit cost nearly $1000! My insurance company was billed $300 from a Dr. I never saw. I have called the Mercy Hospital business office several times and they claim all the charges are legitimate. Buyer Beware!

It is really part of the primary care division of Mercy Hospital that used to be on the fifth floor…read moreof the hospital on State street. Dr. Katz and his staff have been with me for over ten years and they are excellent. Mention Dr. Katz as your primary care physician anywhere in the greater Portland area and you will hear "You're so lucky" and "I've heard he's excellent." He is well regarded in the medical community as an experienced, compassionate, and excellent doctor. To his patients, he is quite simply, the best. He truly cares about his patients, listens to them, and goes above and beyond to make sure that their health and well-being is his primary concern.

I have been seeing Dr Inger for many years. Recently, he left to join your company. I followed him,…read morebecause he's the best. I have been to your establishment and I'm very pleased with with the change. The staff is exceptional, helpful and caring! I expected that, knowing Dr Inger would not have it any other way when he made the change. As soon as I walked in the door for my first experience was very positive and just got better! when I have called to inquire about my health I get all my questions answered in a very short time! Thank you to all that I have had the experience to speak to on the phone or in person. It was very pleasant but more importantly, extremely helpful! Kathy Maynes

I've only had a handful of appointments at this clinic... so far the people here are insightful and…read morefriendly. There's also an in clinic lab which makes my blood work SUPER CONVENIENT. (:

Not sure how long Dr Chappelle has been my doctor but I am very satisfied. She is always calm and…read moreattentive. And importantly no reactive. If you need a gp, Dr Chappelle would be an excellent choice.

Poor communication from staff. Most problematic was not being able to see my provider and saw an NP…read morenamed Casey S who was rude, rough, and just didn't care. May as well have seen Regina George for a provider.

there is no reason what so a person should have to wait 20 minutes to have a person answer the phoneread more

They never seem to answer the phone. Liked my doc Pamela Ross very much but she left. Trying to…read moreschedule a physical with her replacement but nobody answers the fn phone now.

The care when I have been in the office is awesome. Trying to call in HORRIBLE. 3 times today…read moreeach 20 - 40 minute wait time. GRRRRR

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

I have been to this location twice. First, it is very clean & second, the staff is very efficient…read more From registration to seeing my doctor I've never had a long wait; in fact they have exceeded my expectations in wait time. The nurses are through and friendly and my Primary Care Doctor (Dr.Phan) is excellent. He hears out your concerns, includes you in the decision making process of your care and makes you feel at ease about your wellbeing concerns. I HIGHLY recommend him. As long as I'm in Maine this will be the location I will go to for care without hesitation.

Medicare Advantage plans are scams and could leave you with significant medical bills. Please buy a…read moremedigap plan G policy from any insurance company benefits are the same no matter what insurance company you choose. No networks, no prior authorization good all over the country and any medical provider who accepts Medicare will take care of your medical needs and no need for referrals Hope this helps anyone who becomes eligible for Medicare either through disability or age God bless Richard F Davis Windham maine

All these charges to Dr Pete are RIDICULOUS AND SO VERY WRONG. He is the best doctor in Maine! He…read moreis smart and attentive and keeps up with all new processes. He is funny and loving and exceptional man... so much bullish.. going on.. don't believe the asses.

Dr. O'Donnell is the absolute best doctor in all of New England. He is well versed in all aspects…read moreof health issues. The staff at Harborside Family Practice is very friendly, knowledgeable and easy to get along with. I've never had to wait and I get a feeling of being at home at every visit. The most comfortable doctors visit ever and you will feel like you are the only patient he has. Dr. O'Donnell has literally saved my life so I can't say enough about his superb medical skills. My two sons and I consider ourselves to be very fortunate to be able to have him as our doctor.