Poor communication from staff. Most problematic was not being able to see my provider and saw an NP…read morenamed Casey S who was rude, rough, and just didn't care. May as well have seen Regina George for a provider.

there is no reason what so a person should have to wait 20 minutes to have a person answer the phoneread more

Our three year old toddler spent most of the night before Easter anticipating the bunny's arrival…read morein tears with pain in his ear that he described as "a train is in my ear." The next morning, we skipped family holiday plans and made a visit to urgent care at Mercy's satellite office in Yarmouth instead. Overtired and screaming in pain, the check-in attendant (Cheryl perhaps? I can't recall her name), nurse Sue and Dr. Ertman all went out of their way to see us quickly and as comfortably as possible. We were in and out in less than an hour with a diagnosis and feeling good about the course of action to take. So comforting having this facility right down the road for hours our primary care office is closed, even on a holiday. Thanks, all!

I visited Urgent Care in Yarmouth Maine 0n 1/30/15 for flu like symptoms. I was seen relatively…read morequickly by a nursing student. I had the symptoms for about 2 weeks and explained that I was looking for some relief. I was there for about 1 hour, had a chest X-ray, was never seen by a doctor or nurse practitioner and was told to drink fluids and get some rest. The nursing student was awkward and a bit rude ( called me too old for Tamiflu at 44 years old) and certainly in a hurry to get me out of there because it was friday evening. All of the above i could deal with but then i got the bill. I thought Urgent Cares were generally less expensive the Hospital Emergency Room but I think I must have been mistaken. The one hour visit cost nearly $1000! My insurance company was billed $300 from a Dr. I never saw. I have called the Mercy Hospital business office several times and they claim all the charges are legitimate. Buyer Beware!

Marcelle has truly transformed my life with her weight loss program. With her guidance and support,…read moreI was able to lose 26 pounds, but more importantly, I gained confidence, discipline, and a healthier relationship with myself. She is incredibly kind, patient, and encouraging, and she genuinely cares about the people she works with. Marcelle made the entire process feel doable and never overwhelming. I always felt supported, understood, and motivated. I am so grateful for her and cannot recommend her enough.

My experience with this practice was disappointing. I felt pressured to enroll in the 6-month 'VIP'…read moreprogram and prepay during my initial consultation, preventing me from reviewing prior client experiences. Subsequently, I encountered several issues. Communication was inconsistent, including missed Zoom appointments, failure to provide access to advertised online resources, and infrequent, unclear communication regarding the program's strategy. While Marcelle demonstrated expertise and I did observe some positive outcomes, I found the communication and interpersonal style to be less than satisfactory, echoing concerns expressed by other clients. Furthermore, the website's claim of insurance acceptance is misleading, as insurance is not processed. Cathy, the office assistant, was a consistently positive presence, offering exceptional communication and support, which I greatly appreciated. Exactly 50% of the way through the program, I submitted a formal written request to withdraw and requested the 50% refund for the unused remainder of the program (a SUBSTANTIAL financial investment). While a partial refund was provided, it did not align with the full 50% I requested.

Very knowledgeable and caring. The very best allergist! Wonderful assistant who understands…read morepatients needs.