Our three year old toddler spent most of the night before Easter anticipating the bunny's arrival…read morein tears with pain in his ear that he described as "a train is in my ear." The next morning, we skipped family holiday plans and made a visit to urgent care at Mercy's satellite office in Yarmouth instead. Overtired and screaming in pain, the check-in attendant (Cheryl perhaps? I can't recall her name), nurse Sue and Dr. Ertman all went out of their way to see us quickly and as comfortably as possible. We were in and out in less than an hour with a diagnosis and feeling good about the course of action to take. So comforting having this facility right down the road for hours our primary care office is closed, even on a holiday. Thanks, all!

I visited Urgent Care in Yarmouth Maine 0n 1/30/15 for flu like symptoms. I was seen relatively…read morequickly by a nursing student. I had the symptoms for about 2 weeks and explained that I was looking for some relief. I was there for about 1 hour, had a chest X-ray, was never seen by a doctor or nurse practitioner and was told to drink fluids and get some rest. The nursing student was awkward and a bit rude ( called me too old for Tamiflu at 44 years old) and certainly in a hurry to get me out of there because it was friday evening. All of the above i could deal with but then i got the bill. I thought Urgent Cares were generally less expensive the Hospital Emergency Room but I think I must have been mistaken. The one hour visit cost nearly $1000! My insurance company was billed $300 from a Dr. I never saw. I have called the Mercy Hospital business office several times and they claim all the charges are legitimate. Buyer Beware!

I started the transformational program in July, 2018, and was greatly impressed the very first…read moreweek. I had been skeptical at first, and told Marcelle, "This sounds too good to be true." After that first week and having lost 6 pounds, I told Marcelle, " You've got to go national with this. Everyone with a weight problem needs to know about it!!!" I stayed loyal to the program and lost my 30 pounds before the end of September and have kept it off since then. I had no hunger or craving issues; I had all kinds of energy, playing pickleball 3-4 times a week, going to the gym 3 times each week, and walking 3 miles 3 times a week - not because I had to, but because I wanted to. I felt that great and wanted to remain strong and toned! I would highly recommend this program to everyone who has played the dieting yo-yo game...no more games, this is the REAL way to lose weight forever and live life happily and healthily!

My experience with this practice was disappointing. I felt pressured to enroll in the 6-month 'VIP'…read moreprogram and prepay during my initial consultation, preventing me from reviewing prior client experiences. Subsequently, I encountered several issues. Communication was inconsistent, including missed Zoom appointments, failure to provide access to advertised online resources, and infrequent, unclear communication regarding the program's strategy. While Marcelle demonstrated expertise and I did observe some positive outcomes, I found the communication and interpersonal style to be less than satisfactory, echoing concerns expressed by other clients. Furthermore, the website's claim of insurance acceptance is misleading, as insurance is not processed. Cathy, the office assistant, was a consistently positive presence, offering exceptional communication and support, which I greatly appreciated. Exactly 50% of the way through the program, I submitted a formal written request to withdraw and requested the 50% refund for the unused remainder of the program (a SUBSTANTIAL financial investment). While a partial refund was provided, it did not align with the full 50% I requested.