BUYER BEWARE!!!!
Caution is advised regarding CMA Flooring,Kitchen and Bath, which has declined to refund our deposit payment back into our credit account since February 14th. Despite no services being rendered, materials provided, or work completed, aside from an initial consultation to review their proposal and material selection.
We opted not to proceed due to unexpected costs added after contract signing, as well as discrepancies regarding materials specified in the original agreement. Please note, there was no cancellation stipulations in the contract. Although the company's owner Bador Obeid initially agreed to and said he processed our refund on February 16th, the owner then became unresponsive and no refund/reversal had gone thru.
Following numerous unanswered calls, texts, and emails, they only responded on June 5th when we threatened to file complaints with the Better Business Bureau, Texas Attorney General, and local police, given the substantial amount of over $20,000 involved, which constitutes a criminal offense. A settlement was finally reached on June 10th, with a promise of immediate refund, but the owner has since become unreachable/unresponsive again.
We are concerned he does not have the funds or this would have been taken care of by now. Will update if the situation changes. I would highly advised to look elsewhere unless you have a lawyer on speed dial.
Update: We finally received an email today due to this bad review. The owner claims a "significant internal restructuring is the reason the refund has taken longer than originally expected" and wants to spread out the refund in 3 payments over the next several weeks. Granted, back in February he stated the refund was put through and being processed, and that it could take several days before we saw it. Now he is attempting to hold our money hostage, stating: "If the reviews are removed, I will continue with the chargeback schedule exactly as outlined." We refused to remove the reviews until we are made whole. Our next step is filing official complaints with the authorities tomorrow morning. read more