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Clutter Moving & Storage

2.7 (60 reviews)
Closed 8:00 am - 8:00 pm

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Alexzandra H.

After numerous good experiences with Clutter. My last experience was awful. After 3 attempts to get my items out of storage the movers dumped my items in front of my house and left. The first appointment, the movers took 4 hours to move 1/3 of my items, bc they were tired and their time was almost up. The second appointment 15 items were missing and they friend to deliver someone else's (broken) item. This last attempt they refused to bring my items upstairs so they left them on the sidewalk. Do not use these people. The mover quality has gone down hill.

Thea Z.

I am absolutely done with this company. 20 of my 132 items were lost/damaged. Approx 70% of my furniture was damaged to varying degrees. In total, they did over $3,500 worth of damage and since their arbitrary policy states that they only cover up to $2500, I am screwed. The movers that gave me my stuff back were very kind and worked hard and were on time. What concerned me was their shock and awe when they saw how much of my stuff was damaged, and how poorly the original movers had prepared my items. They kept saying how this was a bad time for the company when I had moved and things were better. This did not comfort me. Also, apparently Clutter knew things were damaged by them, and though they marked them in the system as damaged, no one bothered to tell me or notify me that they had done this. In addition, the company had agreed to refund me for the 2 items lost up front. They said in an email that this would not expire, so I waited until I received everything back to recoup. Apparently now they said its closed. they did re-open but not first without stating that I got one of the things (which is untrue because the dude didnt bother to open the link or photo to see its a different item) and then they asked again if I was sure I was missing my wine fridge... even though I had already been through that. DO NOT USE THEM. Just careless. The 1 star is because everyone has been nice, but nice doesnt fix broken couches, dressers, shelves......

James B.

If all you read is this line; run away (don't walk) from Clutter as quickly as you can. I cannot overestimate how frustrated, annoyed, disappointed, and angry I am with my overall MakeSpace/Clutter experience. After 18 months of storage, every item of furniture I had in storage is damaged beyond repair. Even the movers who returned my items (who only picked up a truck already packed) were embarrassed and angry on my behalf of the clear lack of care and attention given during moving and storage. Their customer service is atrocious and the online/offline experiences are just antagonizing. I was specifically willing to spend more when I signed up because I expected additional care when moving and storing my belongings. The only things that weren't damaged had been packed by myself. Why did I bother storing my stuff 18 months, only to have to toss much of it out and start fresh? I paid for a service that was supposed to save me money, and it ended up costing me thousands and thousands in unnecessary storage and moving fees for items that got thrown out and replaced.

Charlie, Ahmed, and Jeffrey. Great team!
Lukas B.

I've already changed many locations and collaborated with many moving companies, but CLUTTER IS THE BEST! Starting with scheduling to the actual moving appointment, everything was 100%. The people on the phone and the guys who came to the apartment were very professional and friendly. Amir, Charlie, Ahmed, Jeffrey and Dwayne made my relocation easier and faster. Thank you, guys! I will recommend Clutter very highly!

Alvin & Denzell & Eric are great!
Jing X.

I'm seeking a storage solution and find clutter online. The price is reasonable and competitive compared with other companies. The process is smooth. Alvin & Denzell&Eric came to my place in time, wrapped up all my items and took pictures for each piece of them. They protected my furniture to every corner carefully- even better than what I could do. Their service is really out of my expectations. They are so polite and helpful. I would love to refer Clutter to my friends as the best moving solution.

I paid a lot of money to have Clutter pack and store my items. When I retrieved my items from storage, I discovered that everything had been packed in a completely haphazard manner. Cleaning supplies were packed with clothing, kitchen supplies were packed with my bedding and nothing was labelled or organized. In fact, the cleaning supplies were not packed properly and spilled all over some of my clothes (since they were all packed in the same box), completely ruining many of my expensive clothing items. Also, when I opened my boxes, I discovered that several of my fragile items were completely broken. I called Clutter and they were completely unhelpful. They told me to file a claim online, which I did. The items they broke (not including the ruined clothing) amounted to over $500 but Clutter told me the maximum amount that they could compensate me was $50. I would not recommend them at all and wish that I had read the other bad reviews before I had hired them.

Tomas and Marquis squad
Claudia Z.

Update: just wanted to update this review: I requested the return service and they had to delay some of my items including a mattress that I needed to sleep on, so I would recommend preparing for late returns. Additionally, I was told that they would recalculate and possibly even reduce my storage size/charge if my stuff fit, but this did not happen despite calling to confirm the area I needed multiple times. Slightly disappointed with the above things Clutter is a great storage and I highly recommend this to anyone in University City area looking for a place to store furniture and stuff over the summer if you are not subletting. I scheduled mine for the first time slot and they arrived exactly on time and got straight to work. Clutter takes care of all parking, which is super convenient especially in philadelphia. I also had text notifications and a link to track the location of the crew. Tomas and Marquis were both super helpful and great to work with. The crew, as other reviews state, took great care wrapping everything up etc. and moving everything. They did especially good job with mattresses since they have large bags that serve as mattress covers. I think this is very useful and not something I could do by myself. As for the other aspects, I called clutter several times and their customer service is fantastic, except that every time I called, they always told me that the 5 x 10 unit would be enough to store all my furniture, except day of, when everything was packed, I got upgraded to a 10 x 10. I am a bit upset by this because I had previously called so many times to confirm that a 5 x 10 would be sufficient. Finally, I have yet to have my items delivered, but clutter has told me through customer service phone calls that I can have my items delivered as many times as I want throughout my membership period. Will update this post once i have my items delivered. As for tips to make the process go easier, I would say pile all of your stuff in a clear area so that they can start putting it into boxes, etc. other than that, you really don't have to do any other

Ryan S.

I see some of the negative reviews here, but I have had nothing but a stellar experience. The communication was great from the beginning and the crew arrived on time and photographed all items and very securely packed up everything. I have only positive things to say about the company as the service, price, and value proposition here were excellent. Would highly recommend Terrence and Adam

Kelly T.

Hate moving? Tired of those unscrupulous moving company. Well Clutter May be for you! I moved my 1600 sq floral and event prop rental studio with Clutter team Theses guys were nothing short of amazing It took 3crews and 3 days ( yeah I know yikes !) Took a picture James and Joel (clutter team) and Bernard ( from maken studios) Clutters Crew did all the heavy lifting and even packed the remainder of my items just as promised. Definitely a great decision choosing them

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6 years ago

Yeah I think they tried to expand too fast as a company. Didn't have the best experience as some of my items were lost.

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Page 2 of 2

Ask the Community - Clutter Moving & Storage

Review Highlights - Clutter Moving & Storage

Amir, Charlie, Ahmed, Jeffrey and Dwayne made my relocation easier and faster.

Mentioned in 3 reviews

Read more highlights

Pro Quality Movers - That was a long night

Pro Quality Movers

(7 reviews)

Penn Center, Logan Square, Art Museum District

Jay and his team felt like family -- the kind you didn't know you needed until they showed up. They…read moreworked tirelessly, without complaint, through two rounds of moving. They protected not only my belongings, but my spirit. In a time when I felt completely alone, their presence brought comfort, safety, and even a little hope. Their professionalism was top-tier, but it was their humanity that made all the difference. They showed up with strength when I didn't have any left. I will never forget what they did for me -- not just the move, but the way they made me feel cared for. Their not movers their your friends for life! Pro Quality Movers didn't just move me into a new place. They helped me transition into a new chapter with dignity. And for that, I'm forever grateful.

When I gave my positive review it was before they started the move but Jay had come by and gave us…read moreour estimate (which was supposed to include unpacking; but when they went an extra day to pack they couldn't unpack since they had another job; he then gave me a name of a girl who could help but I would have to pay her) after he saw everything and yet it went way wrong. His quote was a few thousand lower than it ended up costing me; I paid the highest amount that I heard from friends in my previous neighborhood who moved to the same development but their movers were not available. He later offered to help bring in some of the boxes but we were so frustrated by how much work we had ahead of us we just couldn't comprehend having him come over but as we were getting to the end we had some heavy items that needed help to move and I tried recently to call him and he doesn't answer the phone. That is why I wouldn't trust anything he says! BEWARE! No matter what is said get exact price written down, what is exactly is included, watch how they wrap everything and fragile items you should take yourself and be wary if they say boxes are included! I originally thought it went well till I started to unpack. Now first off I had an estimate including them to unpack but they misjudged the amount of work that was required. So it ended costing me triple the price and they didn't have the time to unpack. They also only marked half the boxes with what was in them making it very frustrating for me to know what was worth to unpack immediately. Upon moving the boxes that they piled up triple high and very heavy caused the move to be extremely difficult since we are in our 70's. Upon opening the boxes the items were wrapped and re-wrapped with so much clear plastic that we spent hours cutting through to get to the items. They did this to many things that were non breakable pieces like boxes of cereal but a vase from Greece was wrapped in paper and was broken in pieces. A cup from Russia also broken was thrown in with the vase and a piece of paper place between them no wrap on the cup. My small 2 drawer file desk was emptied in a box mixing paper clips, rubber bands, pens, markers, and everything else that was in jars. All our items with cords instead of keeping them together they were all thrown in different boxes and still have not found them. We have a very heavy sewing table with machine needed taken up to the walk up attic(our second floor) it is still sitting in the garage and now we have to hire someone else to take care of it otherwise we can not park in the garage. DO NOT HIRE THEM! THEY Will PROMISE TO DO THINGS; BUT BEWARE!! ALSO I WAS CHARGED FOR EXTRA MATERIAL; THEY USED SO MUCH MORE THAN NEEDED!!

Meetinghouse Movers

Meetinghouse Movers

(33 reviews)

I contacted four different moving companies to move us from our large two bedroom sixth floor…read moreapartment (elevator building) to our small two bedroom home. Meetunghouse's form for the request was by FAR the easiest to fill out. On the day of the move, they brought everything we needed (moving blankets etc.) We boxed everything else ourselves before they arrived. The three movers assigned were cheerful and helpful and did their job very, very well. We've moved a lot over the years and this was one of the best experiences we had. They even helped us pick up a Facebook marketplace patio set on our way! Remember to tip your movers - it's hard work!!

I hired Meetinghouse to pack for me and move all the stuff. Mostly everything moved from one place…read moreto another, but the packers forgot to pack some things and the movers were stressed! The packers and movers were two different crews - one worked Thursday afternoon and the other Friday afternoon - which may have contributed to the problem, because the movers were definitely not pleased with the packers. It got to the point towards the end of day 2 where I just told folx to put stuff down because I felt guilty about how hard the move was on them. Based on the other reviews, I'm thinking I might have caught some of the folx on off-days? I will say they were prompt and polite, and Sway really tried to make up for what he could tell was not the smoothest move. It was not an inexpensive move, but the price matched with other companies I got quotes from. *I'd recommend not asking them to move plants because almost all of the plants they handled lost limbs. Not sure how to get around this if you're a person without a car or just want everything moved in one trip, but I'm glad I moved most of the plants myself. Art was handled delicately though!

Clutter Moving & Storage - selfstorage - Updated May 2026

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