Noted on their website under FAQ: "Classes can be attended by people of all levels. Each client has…read moretheir own machine and can modify each exercise to suit there current physical fitness level. " The business is clearly not living up to what is stated on their marketing material... In summary, the business asked us, via email, if we were going to buy more classes, to stop doing advanced modifications. When we respectfully explained our intentions, we did not receive a response. When I wrote to kindly request a refund on my last 3 classes, no longer feeling welcomed in the studio, the business refused, citing a policy of non-refundable classes. I was requesting an $81 refund, after we spent $1080 and then requested to stop working out to the best of our abilities and the business refused. My largest complaint is the METHOD chosen to interact and address concerns with its clients. Instead of speaking to us after class, or asking to understand why we may modify, we are sent an email asking us to stop or do not come back, and then refused a refund for my last classes. __________________________ The business continues to avoid response to my refund request after their email. A cold response regarding the non refundable policy is provided below. June 30 - Our follow up response After reflecting on this note, I truly do not feel like a "valued" client. We would of gladly had a constructive discussion in person if you had concerns, and provide our feedback with the best intentions to meet both our personal workout goals and in the best interest of the studio. While my husband has completed his 20 pack, I have 3 classes remaining. I no longer feel welcome to challenge myself at Method, and would kindly request a refund on these classes. I believe we paid $27/class on this package. Please remove me from the classes and refund my credit card for $81. June 30 - Response from business I am sorry you feel that way. As it states in our policy, which you have signed, all sales are final. Classes are non-refundable, exchangeable or transferable. Hopefully you will use your remaining classes. July 1 - Our response Your first email indicated to us that other clients choose not to be inspired and make progress with their workouts, instead they rather plateau and complain at other clients who work hard, and you prefer we scale down our level of athleticism to be on par with them. You have asked us to strictly follow an unchallenging routine with no modifications provided by the trainers, which is completely demotivating for us as athletes and supporters of Lagree method. Our modifications worked the same muscle groups targeted by the trainer, but are simply more advanced and gave us extra challenge. You stated you value clients, but after asking us to scale down or don't come back, I do not feel valued and choose not to return, and have simply requested a refund on my last 3 classes, which you have denied. We had no negative feelings against Method, but this very poor customer service and response is plainly bad business. There are so many other roads you could have taken to resolve this issue with your customers in a positive way. Is creating two very negative customer experiences in Irvington/Westchester really worth the $81 to refund me and put this issue to bed? [No Refund and No Response from Business]

This is a great workout, unlike any pilates class you've taken before. You works muscles you don't…read moreeven know you have, but they will become long and lean, not bulky. SLT is a similar workout, which has a bit more cardio, so I feel like you burn more calories there, but if you're on this side of the county, this is definitely a great spot!

Wonderful instructors and atmosphere, love coming in everyday and releasing my stress! Valeria has…read morehelped me tremendously on my path to fitness.

From the owner: Pilates and More offers a variety of fitness and health activities for both body and mind. We are…read moredevoted to helping clients live healthier, happier lives. Pilates and More offers a wide assortment of fitness and health activities for both the body and the mind. We specialize in Mat and Machine Pilates, but also offer classes in Barre, Yoga, Zumba and Walking for Fitness. We even offer Swedish Massage and Thai Yoga Bodywork. We pride ourselves on tailoring our Pilates program to suit the needs of our clients. Our instructors are trained to work with people of all ability levels, as well as those who have injuries, chronic pain, or long-term illness (such as Multiple Sclerosis or Rheumatoid Arthritis). We also have instructors who are certified in pre and post natal Pilates. We offer private sessions and group classes with an assortment of package deals and discounts. What you'll find at Pilates and More is not like what you'll experience at a "gym". Since we focus on the health of the whole body, we strive to create a positive and welcoming environment. We encourage everyone to come in, regardless of ability or experience level. We are confident that we can find a program that works for you! Visit our website to find out more about our programs, schedules and fees. Pilates is for every body... let us transform yours!"

The studio is fantastic. The instructors are dedicated and meticulous. They focus specifally on…read moreyour form. After reading the new re-opening COVID19 guidelines, I feel confident about returning to the studio.

Cece is an awesome instructor. She pays attention to form which is critical for my lower back…read moreissues. And she knows her students well, varying the class exercises to both keep it interesting while also pushing her students to challenge their core strength. She is such a great instructor (and nice person), I have spent the last 3 years driving 25 minutes to take her class!

Want to start Pilates, but don't want to commit to a membership? Want to feel strengthened,…read morelengthened and toned? then Pilates loft is your place. The instructors are so knowledgeable and kind. Ive been coming for awhile and even worked through a pregnancy up to 38 weeks and felt confident with the modifications the instructors made for me. You won't be disappointed by this zen like studio. it's simply the best in the area!

I have been going to Pilates loft for 1 year now. I'm obsessed! I love it! The instructors are all…read moreawesome they are patient and help you through the experience to make sure you have the correct form for each exercise It challenges your body! I have seen it transform my body and I feel so much stronger. It also helps with stress!

My body is infinitely better since doing the Reformer in less than a year. You are always attended…read moreto, not alone with machines.

This place is very nice professional clean smells amazing. I took the Pilates reformer class for…read morethe first time ever. I've never done plates. Before starting you fill out a form and I made the instructors aware of my ongoing health issues and recent surgery. They were so accommodating and made adjustments for me during the class so I could handle the moves. It didn't hold up the other students as well which was great. I appreciated being looked after. They have students sanitize their stations after class which is awesome for the next group coming in. The owner remembered me and checked in on how I had felt after my first class when I came in the second time.

Heidy is an excellent Pilates and Yoga instructor and fun to work with. She is very knowledgeable…read moreabout the body in movement and gives a great workout. She's kind, creative and intentional in her approach. I highly recommend if you're looking for an instructor who is experienced and attentive in working with all bodies.

completely unreliable. small space. cancels classes. overcrowded and space smells teacher is…read moredistracted, loses focus and no individual attention For such a small expensive class.

I highly recommend Scarsdale Pilates. The studio is clean and well equipped, and the instructors…read moreare phenomenal. Tara has helped me so much with my core, flexibility, posture and balance as part of my half marathon training. And Renee is amazing. Her passion and enthusiasm for Classical Pilates is matched only by her dedication to her clients.

From the owner: We are a boutique full service classical Pilates studio fully committed to helping our clients…read moreachieve their optimal health and fitness.

The instructors are great, polite members, however the policies are rigid and the staff is great!read more

I've been a member at the Scarsdale location for about two years. I also occasionally visit the…read moreArdsley and New Rochelle locations as they are sister locations. The Studio is always tidy, and the staff is always helpful and kind. The classes are great regardless of your level of fitness; there is something for everyone! I have taken at least one class with every instructor. They all bring something different to the table. Of course, I have my favorite instructors - should out to Josh and Natalya! But every single instructor is truly great! Prior to joining, staff thoroughly explained their scheduling and cancellation policies so there are no surprises. If you have ever been interested in reformer, mat, or chair pilates this is the place for you!

I liked it here a lot. Great class, instructor, and clean studio…read more I bought an intro pack around Xmas time, and I couldn't use all the classes since I was so busy. I asked them to extend my unused credit, and they did it happily. The parking is a little inconvenient, but Ridgewood in general is like that so not their fault.

Great energy, challenging workouts, and supportive coaches. It's helped me as a runner and with my…read moreoverall fitness. Always leave feeling stronger. Highly recommend!