If zero rating was an option I would gladly choose that option! Never have I ever been yelled at, stopped midsentence to ask a question about my money, nor have I ever had a business owner get in my face, all of this is happening while I'm on the phone with my bank telling them my personal information i.e social security number and birthdate so that in itself is a huge concern they now have my card information, social security number and my birthdate...seems a little suspicious yo me What exactly is going on with this business? I asked just to receive a refund for my children's party and was told no that's not how this is going to work and then as our guests start walking in for the party Brenda told them there's no party here and for all of us to leave. Not a problem with leaving however what's to be done with my money? Not to mention you ruined my children's birthday party not only by gross negligence but also by yelling at me and getting in my face right infront of my children. This business needs to do better maybe have some kind of customer service training. read more