I have been a house painter for the past 3 decades and have been a regular customer at Cloverdale Paints in Kitchener since it opened a little over a year ago. I can say with absolute certainty that it is the best customer service experience that I have ever received. The reason for this is the exceptional quality of the people working there. They all have outstanding communication skills, the main one being active listening. They have strong analytical and problem solving skills that are on display each and every phone call and visit to the store. Their positive and cheerful attitude combined with a tremendous focus on customer satisfaction makes every interaction with them a pleasure. This is the gold standard for how a successful company should present itself in terms of interactions with its valued customers. read more