I was looking for a new kitchen faucet.. the lady her name is June came down the aisle helping the…read morepeople in front of me and I knowledge me as I was waiting. She knew a lot about this department. I bought a great kitchen faucet. Felt confident in my choice because of her. June is fantastic she has been with Home Hardware for 29 years.. i was very fortunate to have her help me.. thank you June.. Marnie

I am so, so disappointed to have to write this review. I really hate this. But if I could go back…read morein time, I would never hire Home Hardware to renovate my kitchen. When the renovation was "finished", there were 1/4-inch gaps in the mitred baseboard seams; visible marks on the painted walls; and crumbled tile grout. The pull-outs beneath the kitchen sink banged against the cupboard doors below. After complaining again and again (and being told I was "fussy"), my kitchen still has a chip on one door, a crack in the crown moulding and crumbling grout in the tile floor. Here's what went down: To begin with, the kitchen designer, Asif, drew up a great design. He listened when I wanted changes to suit my lifestyle. He answered my questions and helped me choose materials. Strike one: To address the cold tile floor, the contractor suggested that I get spray foam insulation installed through a company he knew. He arranged the job, and recommended that I vacate my home while the insulation off-gassed. During that time, he lost my house-key. He called a locksmith and, unbeknownst to me, kept a key for his crew, too. When that contractor went on vacation, his sons continued to work. They used "their" key to let themselves in my house each morning --- long after I had returned to stay home again (and had told them so). They would not even ring the doorbell. I knew that they would be arriving each day, but it was still unsettling to have them just unlock the door and walk in. One afternoon, after they'd left for the day, I went upstairs to change my clothes. I was standing in the loft with no pants on, when I heard the key turn in the door lock downstairs, and one of the contractors called out, "It's just me! I left my coat! I'll lock the door behind me!" The next morning, I asked for "their" key. Strike two: The contractors heated their lunches in my not-yet-installed microwave. The first day it was installed over my stove, I had the pleasure of cleaning out the dried-up spatters from their lunches. Still, at the end of the day, I can overlook a few issues if the work is done well. Unfortunately this wasn't the case. The seams of the crown molding looked "rubbed" or "worn", which they tried to cover with a waxy touch-up marker, but it showed; the gaps in the mitered baseboards were 1/4-inch wide - filled with caulking (but that doesn't work to fill such large gaps); the light rail was chipped and poorly patched; and the undersink pull-outs fell and chipped the cupboard door below. Twice I expressed my disappointment to the contractor. The first time, he responded that "some people are fussier than others"; then he said that if I were going to expect a better job, I should have "paid more like $40,000". (He later apologized via text.) That was strike three. Apology aside, neither of those responses to a customer complaint is acceptable. I do not accept the blame for someone else's poor workmanship. The contractor returned a few times to correct badly mitred baseboards and to touch up paint. It looked terrible, with brush marks on the walls and baseboard paint spilling onto the wall. After I forwarded a draft of this review to the Home Hardware kitchen designer, the store owner met with me and the designer, and they sent out someone to fix the crumbled grout and poor paint job. They adjusted the under-sink pull-outs. I will say that the one thing the contractors did well was tile backsplash: it looks great. The electrician's work was also excellent, and the installers for the granite countertop were good. I'm also happy with the fixtures - nice countertop, good floor tile, decent cupboards - but upon completion, much of the workmanship was sorely inadequate. But it's still not finished. When someone came to change the scratched cupboard handles, he chipped the cupboard door. Now the crown molding is cracking at the seam. The grout in the floor tile is crumbling again. These are little things, but it's been 9 months and I still have to call and complain or they won't get fixed. I hired another contractor to renovate my bathroom and didn't have any such problems. He even used the left-over grout from the kitchen job to tile the bathroom floor, and it's not crumbling the way the kitchen grout does. I would NOT recommend the Appleby Home Hardware in Burlington for a renovation project, particularly a kitchen.

Great store great people here what I need in good quality . The staff always greet you and ask…read moreyou what you need.

Never answer their phone Never call back after leaving…read moremessage Never credited my CC within 30 days like they said they would

i have been looking for a part to fix a pull handle on a vintage cabinet -- and I found it today at…read moreLee Valley Tools, Burlington -- thanks to Tom and his help! great selection Nd good pricing were outdone by professional and Friendly service! we will be back next time we have a service appointment at nearby Burlington Toyota -- another reason we enjoy travelling from Oakville to Burlington.

Best best to go for high quality tools, equipment and stuff to use in your tool shed, garden,…read morekitchen or around the home. Great service and great products.

excellent store with an extremely helpful staff. Really enjoy this store. A lot of options. Love…read morethe Yeti selection

This review is based on 'my' years of experience…read more I'd like to post a better review, especially for the owner! This kindly gentleman is genuinely interested in providing the kind customer service that make these small outlets a treasured and valued part of our local community. The issues lies with some his staff and how his business is run. Who runs who!? I never know what kind of (surly & entitled etc.,) attitude I'm going get when I walk through the doors. The store never seems to be properly stocked for what I'm looking for most often than not. I usually, time permitting drive to New Street to save myself the trouble. In my experience they behave like they own the place and it's a privilege to be served by them!!! Words of advice. Don't ask too many questions, you don't wanted to feel like your being scolded. Call first, to see whatever your looking for is actually in stock. Having said, there are some very nice (younger) staff who are genuinely interested in providing good customer service! Ps. Sorry, but this review is a ~long~ time coming!